Freshsales vs Oracle Fusion Service comparison

Freshworks and Oracle are both solutions in the CRM category. Freshworks is ranked #20 with an average rating of 8.7, while Oracle is ranked #10 with an average rating of 8.0. Freshworks holds a 1.1% mindshare in CRM, compared to Oracle’s 1.2% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

Freshsales

Read 8 Freshsales reviews

2,744 Views
2,250 Comparison Views

100% willing to recommend

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

3,683 Views
2,615 Comparison Views

91% willing to recommend

Freshsales

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

Oracle Fusion Service and Freshsales are competing products in the customer relationship management space. Freshsales seems to have the upper hand with its intuitive interface and ease of use, providing a generally superior experience, especially attractive for small to medium-sized businesses.

Features: Oracle Fusion Service offers features such as enterprise-level analytics, extensive integrations, and comprehensive service automation, making it suitable for large enterprises. Freshsales excels with features like streamlined sales automation, effective lead management, and AI-driven insights, appealing to businesses prioritizing straightforward functionality.

Room for Improvement: Oracle Fusion Service could improve in terms of simplifying its deployment and making its comprehensive tools more user-friendly for smaller operations. Freshsales could enhance its feature set to cater to larger enterprises and expand its integrations and automation capabilities.

Ease of Deployment and Customer Service: Freshsales is known for its quick deployment and minimal technical requirements, supported by responsive customer service. Oracle Fusion Service offers a structured deployment process backed by extensive support, well-suited for its complex enterprise-level capabilities.

Pricing and ROI: Oracle Fusion Service involves higher upfront costs due to its expansive functionality, promising significant ROI for large enterprises. Freshsales, being more cost-effective, offers faster potential ROI, targeting smaller businesses seeking to enhance sales without significant investment.

To learn more, read our detailed Freshsales vs. Oracle Fusion Service Report (Updated: April 2026).

Buyer's Guide

Freshsales vs. Oracle Fusion Service

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM Customer Engagement Centers

7th

Ranking in CRM

20th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Opportunity Management (10th), Sales Force Automation (8th)

Oracle Fusion Service

Ranking in CRM Customer Engagement Centers

5th

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Marketing Management (7th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of Oracle Fusion Service is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle Fusion Service	1.2%
Freshsales	1.1%
Other	97.7%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

Read full review

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"To conclude, the productivity and automation features are the most useful."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"Freshsales is user-friendly, scalable and stable."

More Freshsales pros

"It's definitely a very stable product, and I work with customers who have more than 1,000 call center agents, so you can see how robust and stable this product is."

"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."

"I've seen positive impact from using Oracle Fusion Service, especially for HCM, where there's been a revolution from E-Business to Fusion; it's completely different."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Pretty much the entire suite is valuable."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"The solution is easy to learn."

More Oracle Fusion Service pros

Cons

"We have a problem with the time to delivery for our customers, although this is not specific to this solution."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"The solution needs to improve the user experience and leads capture."

"We can use only one domain in the basic package."

"The price of this solution could be improved as well as the reporting functionality."

"The reporting for this solution across all their products could be improved."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

More Freshsales cons

"Customization for customers could be improved. I'd like to see the ability to deploy custom code for customization."

"The product build works well when it comes to implementations and mass communications and media, but there's a lot of improvement needed for the B2B market."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"There are some aspects which have been requested for years but are slow to take into the development path (or are included in an "Advanced" version of the system)."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

More Oracle Fusion Service cons

Pricing and Cost Advice

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The basic price is affordable. The add ons are expensive."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"Freshsales is an economical product."

"The tool is not that expensive."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The tool is reasonably priced."

"Oracle Fusion Service is more expensive than Workday."

"Oracle Fusion Service is a cheap and flexible solution."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"This is definitely an expensive product compared to others on the market."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The product has average pricing."

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Construction Company

16%

Outsourcing Company

Computer Software Company

Construction Company

16%

Financial Services Firm

11%

Healthcare Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

What needs improvement with Freshsales?

The product is up to the mark and everything we need right now.

See all answers

What is your primary use case for Freshsales?

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...

See all answers

What advice do you have for others considering Freshsales?

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

See all answers

What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

See all answers

What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

See all answers

What is your experience regarding pricing and costs for Oracle Service Cloud?

Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive, whereas for the Gulf, it's almost no cost because they can pay. So I can't definitively say it's high...

See all answers

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Compared 7% of the time

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Compared 6% of the time

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Compared 6% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 6% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

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Product Reports

Buyer's Guide

Freshsales

May 2026

Download Freshsales product report

Buyer's Guide

Oracle Fusion Service

April 2026

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Oracle Fusion Service offers integrated omni-channel communication, efficient AI capabilities, and a 360-degree user perspective. Its intuitive interface enhances workflow management, scalability, and adaptability, accommodating diverse business needs across industries.

Oracle Fusion Service streamlines operations including human resources, payroll, support channels, and financial workflows. Seamlessly integrating with existing systems, it optimizes customer interactions through comprehensive tools like automated processes, knowledge bases, and customizable reporting dashboards. The platform's robust AI solutions and broad communication capabilities ensure adaptability and widespread accessibility.

What are Oracle Fusion Service's key features?

360-Degree View: Provides complete insights into customer and operational data.
AI Capabilities: Enhances automation and decision-making efficiency.
Omni-Channel Communication: Optimizes customer interaction across chat, email, and more.
Customizable Dashboards: Tailors reporting to different business needs.
Scalability and Adaptability: Supports extensive business growth and evolution.

What benefits should users seek in reviews?

Improved Efficiency: Streamlines complex workflows to boost productivity.
Enhanced Customer Interaction: Utilizes comprehensive omni-channel support for better engagement.
Scalability: Accommodates growing business requirements effortlessly.
Cost Management: Automates payroll and expenses to control overheads.

Organizations in banking, IT, higher education, and sales implement Oracle Fusion Service for robust process management and efficient customer interactions. It supports finance, ERP, supply chain, and property management, improving cross-sector operational and financial workflows.

Oracle

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Freshsales vs. Oracle Fusion Service

April 2026

Free Report: Freshsales vs. Oracle Fusion Service

Find out what your peers are saying about Freshsales vs. Oracle Fusion Service and other solutions. Updated: April 2026.

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