GitHub CoPilot vs ServiceNow Now Platform comparison

GitHub and ServiceNow are both solutions in the Rapid Application Development Software category. GitHub is ranked #8 with an average rating of 8.1, while ServiceNow is ranked #13 with an average rating of 8.0. GitHub holds a 6.1% mindshare in RADS, compared to ServiceNow’s 1.9% mindshare. Additionally, 96% of GitHub users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

GitHub CoPilot

Read 28 GitHub CoPilot reviews

4,053 Views
2,878 Comparison Views

96% willing to recommend

ServiceNow Now Platform

Read 48 ServiceNow Now Platform reviews

1,850 Views
1,499 Comparison Views

97% willing to recommend

GitHub CoPilot

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow Now Platform and GitHub CoPilot compete in enhancing operational and development efficiency. ServiceNow excels in comprehensive service management, while GitHub CoPilot leads in AI-driven coding assistance for developers.

Features: ServiceNow Now Platform offers IT service management features including request cataloging, incident management, and automation. Its robust workflow capabilities and integration support enhance productivity in various environments. On the other hand, GitHub CoPilot emphasizes code generation, providing code suggestions and reviews to aid developers. Its context-aware solutions boost productivity by offering relevant coding insights and support.

Room for Improvement: ServiceNow needs simpler licensing, cost reduction, and improved UI and customization options; it should also advance its integration with niche solutions. GitHub CoPilot requires better suggestion accuracy, expanded language support, and enhanced integration with varied environments. Both platforms need continual enhancement in line with user demands.

Ease of Deployment and Customer Service: ServiceNow supports deployment across public, private, hybrid clouds, and on-premises, offering variable but generally robust technical support. GitHub CoPilot mainly supports on-premises, with consistently favorable and responsive support. ServiceNow's deployment flexibility is broad, while GitHub CoPilot provides uniform user support.

Pricing and ROI: ServiceNow faces criticism for high pricing, especially impacting smaller enterprises despite promising ROI for large-scale operations. It involves significant costs for licensing and implementation. GitHub CoPilot offers tiered pricing making it affordable and effective for enhancing productivity, providing a cost-effective solution for various users relative to ServiceNow's potentially cost-prohibitive nature for smaller companies.

To learn more, read our detailed GitHub CoPilot vs. ServiceNow Now Platform Report (Updated: July 2025).

Buyer's Guide

GitHub CoPilot vs. ServiceNow Now Platform

July 2025

Download the complete report

Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.6

GitHub CoPilot boosts productivity, efficiency, and resource management, though it may be costly for some individual users.

Sentiment score

6.4

Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.

Efficiencies with GitHub CoPilot have improved by 30%, which means a quicker go-to market and a simplified way of documenting technical designs.

BhavneetKaur

Vice President of Products at C5i

For more quotes and insights, download the GitHub CoPilot report

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

Customer Service

Sentiment score

4.5

GitHub CoPilot support receives mixed reviews; users value knowledgeable help but note delays, relying on community and Microsoft resources.

Sentiment score

7.2

ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.

With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.

TarunRevalla

Software Engineer at Yext Inc

For more quotes and insights, download the GitHub CoPilot report

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

For more quotes and insights, download the ServiceNow Now Platform report

Scalability Issues

Sentiment score

7.1

GitHub CoPilot scales well but faces reliability issues under high traffic, with performance varying by deployment scale and plan.

Sentiment score

7.8

ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.

It cannot be fully depended on to build every component and run a large enterprise application without significant human intervention.

BhavneetKaur

Vice President of Products at C5i

With an enterprise plan, there are no limitations, so scalability is not an issue.

TarunRevalla

Software Engineer at Yext Inc

For more quotes and insights, download the GitHub CoPilot report

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Stability Issues

Sentiment score

7.5

GitHub CoPilot is stable with minor connectivity issues, prompting some users to explore alternatives for certain tasks.

Sentiment score

8.2

ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.

At certain times, you may not get the required response and realize it's either down or not responding for other reasons.

BhavneetKaur

Vice President of Products at C5i

In most cases, it does not generate irrelevant code.

TarunRevalla

Software Engineer at Yext Inc

For more quotes and insights, download the GitHub CoPilot report

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Room For Improvement

GitHub CoPilot needs improved stability, integration, suggestion accuracy, contextual awareness, language support, and pricing to enhance functionality and usability.

ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.

To understand our application better and learn from it would likely require access to the entire codebase, which a lot of companies may not allow.

BhavneetKaur

Vice President of Products at C5i

There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.

TarunRevalla

Software Engineer at Yext Inc

For more quotes and insights, download the GitHub CoPilot report

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

The user interface could be modernized and made more attractive for users.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Setup Cost

GitHub CoPilot costs $10 monthly for personal use, $19 for enterprise, with possible discounts for current GitHub licensees.

ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.

They recently made Copilot free to use up to a certain limit, which is a positive change.

TarunRevalla

Software Engineer at Yext Inc

For more quotes and insights, download the GitHub CoPilot report

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Valuable Features

GitHub CoPilot enhances productivity with code generation, test creation, multi-language support, and seamless IDE integration for faster development.

ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.

It is certainly time-saving; we have seen upwards of around 30% plus of time savings using GitHub CoPilot.

BhavneetKaur

Vice President of Products at C5i

Copilot is integrated into my environment, providing the context and the bigger picture of how the code is used throughout the project.

TarunRevalla

Software Engineer at Yext Inc

For more quotes and insights, download the GitHub CoPilot report

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

For more quotes and insights, download the ServiceNow Now Platform report

Categories and Ranking

GitHub CoPilot

Ranking in Rapid Application Development Software

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

AI Code Assistants (1st)

ServiceNow Now Platform

Ranking in Rapid Application Development Software

13th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (8th), No-Code Development Platforms (4th)

Mindshare comparison

As of August 2025, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 6.1%, up from 2.5% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

TarunRevalla

Software Engineer at Yext Inc

Saves time with context-aware code suggestions and seamless integration

In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable suggestions where applicable. There is excellent support across various code editors like JetBrains, VS Code, and NeoGen. I also run many automations within GitHub. When an NPR is raised, it automatically provides suggestions, which is part of the enterprise edition without limitations. While I don't see immediate room for improvement, one suggestion is for Copilot to provide specific suggestions for certain lines of code instead of rewriting entire sections. If the tool could focus on specific lines where changes are suggested, it would save time and reduce server load.

Read full review

SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Financial Services Firm

16%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about GitHub CoPilot?

The product is easy to integrate.

See all answers

What is your experience regarding pricing and costs for GitHub CoPilot?

I honestly don't have a clue about how much we usually pay for GitHub CoPilot because the increase in license costs is managed by another team, and I am not the administrator, so I generally don't ...

See all answers

What needs improvement with GitHub CoPilot?

The areas of GitHub CoPilot that need improvement include the ability to debug, which is applicable to AI-driven tools that allow you to code, and to understand our application better and learn fro...

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

The user interface could be modernized and made more attractive for users.

See all answers

Comparisons

GitLab vs GitHub CoPilot

Compared 31% of the time

Blackbox.ai vs GitHub CoPilot

Compared 9% of the time

Claude vs GitHub CoPilot

Compared 8% of the time

Amazon Q vs GitHub CoPilot

Compared 7% of the time

Oracle Application Express (APEX) vs GitHub CoPilot

Compared 6% of the time

More GitHub CoPilot Competitors

Microsoft Power Apps vs ServiceNow Now Platform

Compared 14% of the time

Appian vs ServiceNow Now Platform

Compared 9% of the time

ServiceNow vs ServiceNow Now Platform

Compared 8% of the time

Hyland OnBase vs ServiceNow Now Platform

Compared 7% of the time

OpenText Process Automation vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

GitHub CoPilot

August 2025

Download GitHub CoPilot product report

Buyer's Guide

ServiceNow Now Platform

July 2025

Download ServiceNow Now Platform product report

Overview

GitHub CoPilot accelerates developer productivity with code generation, test case creation, and code explanation. It provides context-aware suggestions, integrates with popular IDEs, and supports multiple languages.

GitHub CoPilot significantly boosts development efficiency by reducing coding and debugging time. Its user-friendly auto-complete and variable detection features streamline complex tasks, serving as a learning tool for developers. Areas needing improvement include its accuracy, stability, and broader integration with IDEs and languages. Users find the pricing strategy expensive and wish for enhanced contextual understanding, diverse result formats, and image support. Expanded functionality and better integration in highly regulated environments are important for future growth.

What are the most valued features of GitHub CoPilot?

Code Generation: Accelerates coding with smart suggestions.
Test Case Creation: Streamlines automated testing.
Code Explanation: Offers detailed insights into code segments.
Context-Aware Suggestions: Provides personalized assistance.
Multi-Language Support: Enhances versatility across programming languages.

Which benefits should users look for in reviews?

Increased Efficiency: Reduces time spent on coding tasks.
Enhanced Productivity: Speeds up the development process.
Learning Aid: Aids developers in understanding and creating complex code.
Task Automation: Facilitates automating repetitive coding tasks.

Utilized across industries to enhance application development and productivity, GitHub CoPilot assists in generating code snippets, writing code skeletons, analyzing documents, and automating workflows. It supports coding best practices, prompt engineering, and natural language processing. Developers leverage its capabilities for creating meeting summaries, report recommendations, and content ideas, thereby optimizing workflow efficiency.

GitHub

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Information Not Available

experian, beachbody, health partners

Buyer's Guide

GitHub CoPilot vs. ServiceNow Now Platform

July 2025

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