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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Hangouts is an excellent tool."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"It is easy to use, and we don't need to make a lot of configurations."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"The initial setup is very easy."
"The initial setup process is straightforward."
"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
"Zoom is a stable solution."
"The product is easy to use."
"Zoom is easy to set up and is a very stable video communications app."
"The platform has a solid feature for scheduling short meetings worth 30 minutes."
"The initial setup is quick and easy."
"The performance is good."
"Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces."
"Zoom helps you to share your screen and allows someone to take remote control during Zoom meetings. Compared with other platforms like Teams and Webex, it's on par."
 

Cons

"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
"Sometimes, due to system restrictions, I can't use blur effects or other filters."
"The solution can be improved by integrating other tools."
"One area where I see room for improvement in Google Hangout is the voice quality during meetings."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"In the next release, I would like to see call recording made available."
"The user interface is an area with shortcomings and needs improvement."
"It is not as stable. They can improve its stability."
"Occasional system overload that requires a restart."
"Excessive software updates can sometimes disrupt my experience."
"Zoom lacks dashboards, more could be included."
"The tool must enhance the features it provides."
"It is important for us to have Zoom integration with our Active Directory environment."
"It takes time to acclimate end users to the product."
"Setting up and understanding the tool takes time."
"I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom."
 

Pricing and Cost Advice

"We are using the free version of Google Hangouts."
"This solution is available for free with the opening of a Google account."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I use the free version of the solution."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is an annual subscription to use this solution."
"There is a subscription to use the solution."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"The personal version is free. However, there are fees required to use the solution for business."
"Zoom is free."
"There is a free version available with time limits."
"We pay a yearly licensing fee."
"I am using the free version of Zoom."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
University
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,757 professionals have used our research since 2012.