Try our new research platform with insights from 80,000+ expert users

Google Hangouts vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
58
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Google Hangouts is 0.6%, up from 0.6% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

ANIS QURESHI - PeerSpot reviewer
Quick and seamless meeting setup offers a smooth experience
I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think the simplicity of the whole thing is its valuable feature."
"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."
"Very good voice and video calling options."
"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The solution is stable."
"The product is stable."
"The product has video access which is a great feature."
"Zoom is quite easy to use and user-friendly."
"When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now."
"The interface is very intuitive. It's very easy to use."
"Zoom's interface is nice and has good performance."
"The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."
"The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing."
"It always works, and they try to appeal to what the user wants. They added features like background music for those people who use Zoom for online church services. They try to make the solution more useful for the user. For example, I tried to sell WebEx to a church, but I also gave them Zoom for a trial. They were impressed with that because that was the feature they were looking for."
 

Cons

"There is no delete option for messages which could be an added feature in a future release."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."
"They should increase the platform's session time beyond an hour."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"The user interface is an area with shortcomings and needs improvement."
"Google Hangouts restricts you to those with a Gmail account."
"One of the main concerns is the difficulty of using it on your mobile device."
"The solution’s stability could be improved."
"Zoom's stability is an area with certain shortcomings that need improvement."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
"If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."
"They could improve security more."
"When the firewall is turned on, there have been issues with congestion that affects performance."
"Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."
 

Pricing and Cost Advice

"There is no license cost."
"I use the free version of the solution."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We are using the free version of Google Hangouts."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."
"A licensing fee is required."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"There are paid and free personal accounts for Zoom."
"We are using the free version of the solution."
"Zoom can be used for free."
"There is a yearly license for this solution. I would like it if they offered better prices."
"Zoom is free."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
14%
Performing Arts
12%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What needs improvement with Google Hangouts?
One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Google Hangouts vs. Zoom Workplace Business and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.