GroundWork Monitor vs New Relic comparison

Read 173 New Relic reviews

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4,773 Comparison Views

94% willing to recommend

GroundWork Monitor

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GroundWork Monitor and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Zabbix, Auvik and others in Cloud Monitoring Software.

To learn more, read our detailed Cloud Monitoring Software Report (Updated: March 2026).

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GroundWork Monitor

Ranking in Network Monitoring Software

104th

Ranking in IT Infrastructure Monitoring

76th

Ranking in IT Operations Analytics

21st

Ranking in Cloud Monitoring Software

50th

Average Rating

8.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in IT Operations Analytics

3rd

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of March 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.6%, up from 0.2% compared to the previous year. The mindshare of New Relic is 4.1%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	4.1%
GroundWork Monitor	0.6%
Other	95.3%

Cloud Monitoring Software

Featured Reviews

it_user186582

Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees

It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.

It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to setup and the plugins are easy to write."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

"Working with the solution is very easy. It's user-friendly."

"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."

"We have been able to proactively identify failures before they happen."

"However, as a dev-ops tool, it has been priceless."

"The most valuable features of New Relic are the reports and ease of use."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

More New Relic pros

Cons

"Deploying an agent leaves much to be desired."

"It is very difficult to award the service level cycles at an endpoint level."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"Customer Service: Used rarely, was average. Technical Support: Used rarely, was average."

"Raw transaction didn’t give us data that we needed."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."

"The pricing and licensing are too high."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

More New Relic cons

Pricing and Cost Advice

Information not available

"Cost is significant with a lot of extras."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The solution is cheap, but prices can go up when users grow."

"We're paying for the New Relic APM license annually."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"Pricing is better with New Relic APM than Dynatrace."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"Because of budget, we are not using the mobile app part of this tool."

More New Relic pricing and cost advice

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885,311 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

Network Monitoring Software

Download GroundWork Monitor product report

Download New Relic product report

Also Known As

GWOS

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Open source IT infrastructure monitoring system that collects performance data for systems, applications, and security.

GroundWork

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

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