GroundWork Monitor vs New Relic comparison

Read 173 New Relic reviews

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4,773 Comparison Views

94% willing to recommend

GroundWork Monitor

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GroundWork Monitor and New Relic based on real PeerSpot user reviews.

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To learn more, read our detailed Cloud Monitoring Software Report (Updated: March 2026).

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GroundWork Monitor

Ranking in Network Monitoring Software

104th

Ranking in IT Infrastructure Monitoring

76th

Ranking in IT Operations Analytics

21st

Ranking in Cloud Monitoring Software

50th

Average Rating

8.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in IT Operations Analytics

3rd

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of March 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.6%, up from 0.2% compared to the previous year. The mindshare of New Relic is 4.1%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	4.1%
GroundWork Monitor	0.6%
Other	95.3%

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Featured Reviews

it_user186582

Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees

It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.

It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to setup and the plugins are easy to write."

"Customer Service: Excellent. Technical Support: Excellent."

"New Relic is great for DevOps and for a company that expects developers to do their own operations."

"Great product which helps in quality and performance assurance of your webapps."

"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."

"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."

"It is stable and scalable."

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

"It enables us to fine-tune our application quicker."

More New Relic pros

Cons

"Deploying an agent leaves much to be desired."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"The older view is much better than the new view that they have. We'd like to go back to that previous version."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"I have noticed discrepancies between New Relic's documentation and Terraform resources."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

More New Relic cons

Pricing and Cost Advice

Information not available

"Comparatively, the pricing is expensive."

"Pricing is better with New Relic APM than Dynatrace."

"It would be nice if we could buy it annually instead of monthly."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"I loved this product, but we can no longer afford it, so we dropped it."

"I think the pricing is reasonable."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

Network Monitoring Software

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Download New Relic product report

Also Known As

GWOS

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Open source IT infrastructure monitoring system that collects performance data for systems, applications, and security.

GroundWork

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

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