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GroundWork Monitor vs New Relic comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GroundWork Monitor
Ranking in Network Monitoring Software
100th
Ranking in IT Infrastructure Monitoring
74th
Ranking in IT Operations Analytics
22nd
Ranking in Cloud Monitoring Software
52nd
Average Rating
8.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in IT Operations Analytics
3rd
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Mobile APM (2nd), AIOps (5th)
 

Mindshare comparison

As of October 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.9%, up from 0.1% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
GroundWork Monitor0.9%
Other95.4%
Cloud Monitoring Software
 

Featured Reviews

it_user186582 - PeerSpot reviewer
Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to setup and the plugins are easy to write."
"Its most valuable feature is application performance monitoring, as it gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view."
"New Relic is the right solution in my opinion."
"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."
"We were able to save $1,000 per month."
"From operationally rich, to developer deep."
 

Cons

"Deploying an agent leaves much to be desired."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"Sometimes we've noticed agents fail to report/respond."
"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."
"The price could improve."
"I would like better alerting."
"Labelling and tagging should be more user-friendly."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UI's performance, and then report on it."
 

Pricing and Cost Advice

Information not available
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The solution is less expensive than AppNeta."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The detection piece of it brings us a big return on investment."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"We're paying for the New Relic APM license annually."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
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Top Industries

By visitors reading reviews
Construction Company
29%
Financial Services Firm
20%
Comms Service Provider
9%
Outsourcing Company
9%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

GWOS
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, Splunk, New Relic and others in Cloud Monitoring Software. Updated: September 2026.
914,938 professionals have used our research since 2012.