No more typing reviews! Try our Samantha, our new voice AI agent.

Gusto vs SilkRoad Performance comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gusto
Ranking in Talent Management
13th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
4
Ranking in other categories
Benefits Administration (9th)
SilkRoad Performance
Ranking in Talent Management
31st
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Talent Management category, the mindshare of Gusto is 1.0%, up from 0.4% compared to the previous year. The mindshare of SilkRoad Performance is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management Mindshare Distribution
ProductMindshare (%)
Gusto1.0%
SilkRoad Performance0.9%
Other98.1%
Talent Management
 

Featured Reviews

PS
Founder at SelectSoftware Reviews
Provides time-saving solutions for small business payrolls
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.
it_user616524 - PeerSpot reviewer
Human Resource Generlaist at a aerospace/defense firm with 51-200 employees
Blasts job openings to several posting sites. When we are ready to hire, we can start the onboarding process.
SilkRoad Recruiting OpenHire RedCarpet Onboarding When we are in need for positions, I just enter the data in OpenHire and it blasts our job openings to several posting sites. We review the relevant resumes. When we are ready to hire, we roll out the RedCarpet software and start the onboarding…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think the most value I have gotten from Gusto has been the interface, as it's very simple to use and it's very easy to understand."
"I appreciated the templates that they offered for new hires and onboarding."
"Gusto is a really good payroll solution for small businesses."
"We used QuickBooks before Gusto; we switched because Gusto is much easier, and it also is used for payroll as an HR IT solution with multiple uses."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"Simple to use Easy setup Cloud-based Easy foundation setup (companies, locations, employee data, etc.) Employees can log in from any internet browser No local installation and support is required."
"Technical support is excellent."
"The ability to have a whole system with SilkRoad works well, as we can manage most of the functions of an HR department."
 

Cons

"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
"The integration is not so good."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work."
"I think the ATS should be able to auto-generate a decline letter when you move thru dispositions or when you close a requisition."
"The setup was straightforward while working with the implementation team. However, it was time consuming."
"The product is designed for smaller companies, so scalability is an issue."
report
Use our free recommendation engine to learn which Talent Management solutions are best for your needs.
908,800 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
13%
Outsourcing Company
11%
Media Company
9%
Transportation Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Gusto?
I wish Gusto's customer support was better for improvements. My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.
What advice do you have for others considering Gusto?
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution f...
What is your primary use case for Gusto?
Our main use case for Gusto is for payroll, and we pay our US employees through it. Gusto helps with our payroll process because we use it for tax filings and benefits.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

ZenPayroll
SilkRoad Wingspan, Wingspan
 

Overview

 

Sample Customers

Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
Kearney & Company, San Diego County Regional Airport Authority, McLeod Health, TPC Group, Sirva, Lifestyle Family Fitness, BKD
Find out what your peers are saying about Gusto vs. SilkRoad Performance and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.