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HCL Connections vs Workplace by Facebook comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Connections
Ranking in Enterprise Social Software
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th)
Workplace by Facebook
Ranking in Enterprise Social Software
15th
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of HCL Connections is 2.8%, up from 1.5% compared to the previous year. The mindshare of Workplace by Facebook is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
HCL Connections2.8%
Workplace by Facebook2.8%
Other94.4%
Enterprise Social Software
 

Featured Reviews

Hasnain Zahid - PeerSpot reviewer
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the valuable features in this product are: Profiles – It is easy to find people with similar tech skills and reach out to them internally for a project requirement, and project managers find it easy to know who in the organization possesses a skill that matches the requirement."
"I also know many new collaboration tools, but I can assert that the level of integration among the IBM products is unmatched nowadays."
"Our own ROI was within nine months, and we directly benefited from more knowledge sharing (and avoiding re-inventing the wheel) and shorter meetings."
"Having all features and tools together in one environment is great and gives the users a lot of possibilities to work in the way that they want to."
"It has really changed the way people work: File sharing, getting away from shared drives, being able to set up communities for information, and empowering business units to leverage support for their business units."
"This is a great set of tools that is easy to adapt to different teams."
"The most valuable feature is Files, because we are working together with our accounting department in different countries."
"One thing that I really have to give to IBM is that they do have a really good vision on what they are trying to accomplish and they're taking the product to that point."
"The biggest lesson we have learned from working with Workplace is that we should have made the change a lot earlier."
"The product was easy to use."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"Storage is the best thing about the solution."
"A full-featured collaboration tool that is as easy to use as Facebook."
 

Cons

"I was involved in the setup process to an extent. It was quite complex."
"Technical support is hit-and-miss. In general, the support staff is willing, but there is a large range of capabilities among them, from mediocre to excellent."
"When your activity becomes really big, it can become unreliable and very slow."
"From the sharing perspective, it is very clunky. It's very hard to share files and very hard to share content."
"Stability is not good. We've been having a lot of problems lately with the fulfillments."
"While connection supports @named.user messaging and #tag.labels, the collaborative interaction UXP could be updated to a more streamlined approach for posts, file-share and threaded conversations such as that which is provided by newer teamwork offerings (e.g., Slack)."
"The support is an area where the product can improve...If you are having an issue on a Monday, the support personnel will contact you next Monday."
"The wiki is the weakest part of Connections, compared to standalone wiki solutions."
"There needs to be a restriction on who can download content."
"The implementation could be made easier."
"The conferencing feature does not work well with multiple parties or locations."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"The product should allow users to assign tasks and automate processes."
 

Pricing and Cost Advice

Information not available
"The solution seemed expensive to me."
"The regular package costs us $4 per user per month."
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
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Top Industries

By visitors reading reviews
Outsourcing Company
18%
Construction Company
16%
Manufacturing Company
11%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise26
No data available
 

Questions from the Community

What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
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Also Known As

IBM Connections, Lotus Connections
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about HCL Connections vs. Workplace by Facebook and other solutions. Updated: September 2026.
920,336 professionals have used our research since 2012.