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HCL Connections vs Workplace by Facebook comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Connections
Ranking in Enterprise Social Software
12th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th)
Workplace by Facebook
Ranking in Enterprise Social Software
7th
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Enterprise Social Software category, the mindshare of HCL Connections is 2.6%, up from 1.0% compared to the previous year. The mindshare of Workplace by Facebook is 3.0%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Workplace by Facebook3.0%
HCL Connections2.6%
Other94.4%
Enterprise Social Software
 

Featured Reviews

Hasnain Zahid - PeerSpot reviewer
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Granular access control across all components provides assurance that confidential and private content stays that way."
"With IBM connections cloud you are able to get the users active in the solution from day one and start developing Social Solutions that deliver real business outcomes!"
"Sharing knowledge on IBM Connections will give you access to tap into all the knowledge that is accessible in your organization across the world."
"The Files feature has really changed the way we do business."
"Communities are a popular way of combining blogs, wikis, files, and activities centered on a common objective or subject which proves popular and increases collaboration across people and teams."
"The search and incidental discovery of content are really key, as is the ability to share and, when necessary, un-share."
"Our own ROI was within nine months, and we directly benefited from more knowledge sharing (and avoiding re-inventing the wheel) and shorter meetings."
"We just found this one to be the most feature-rich and also it fit our organization's needs."
"Storage is the best thing about the solution."
"A full-featured collaboration tool that is as easy to use as Facebook."
"The biggest lesson we have learned from working with Workplace is that we should have made the change a lot earlier."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"The product was easy to use."
 

Cons

"The file plugin for Mac need some improvement."
"We've had some load time and performance issues with concurrent users. The page was just not coming up."
"The installation process is a bit complex."
"Stability is not good. We've been having a lot of problems lately with the fulfillments."
"For instance, when you open a Microsoft Excel spreadsheet, you just get a copy of it; you can't put it up again."
"When we went from 1,000 users to 2,000 users, we hit some problems and then it required a lot of retuning and reconfiguration."
"I was involved in the setup process to an extent. It was quite complex."
"Support needs improvement. The product seems to be released with a lot of bugs."
"The product should allow users to assign tasks and automate processes."
"The implementation could be made easier."
"The conferencing feature does not work well with multiple parties or locations."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"There needs to be a restriction on who can download content."
 

Pricing and Cost Advice

Information not available
"The regular package costs us $4 per user per month."
"The solution seemed expensive to me."
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
report
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906,852 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
17%
Outsourcing Company
13%
Manufacturing Company
12%
Performing Arts
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise26
No data available
 

Questions from the Community

What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
What needs improvement with Workplace by Facebook?
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvem...
What is your primary use case for Workplace by Facebook?
I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...
What advice do you have for others considering Workplace by Facebook?
In our company, we integrate with Workplace through Facebook's tools that were provided to us, and it is there that we created a middleware system for communication back and forth. Whatever data we...
 

Also Known As

IBM Connections, Lotus Connections
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about HCL Connections vs. Workplace by Facebook and other solutions. Updated: June 2026.
906,852 professionals have used our research since 2012.