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HootSuite vs Syncapse Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social CRM
4th
Average Rating
7.6
Number of Reviews
7
Ranking in other categories
Social Media Management Solutions (4th), Social Media Analytics Software (2nd)
Syncapse Platform
Ranking in Social CRM
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Social CRM category, the mindshare of HootSuite is 11.4%, up from 10.7% compared to the previous year. The mindshare of Syncapse Platform is 4.4%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

Anish Bajracharya - PeerSpot reviewer
Efficient management of social media campaigns while noting pricing challenges
If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals. It makes life easier and somehow lowers stress, which is why I would recommend HootSuite It saves me…
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
17%
University
11%
Educational Organization
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about HootSuite?
HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts.
What needs improvement with HootSuite?
Hootsuite has a lot to improve, particularly the user interface, which feels dated and like an old product. I am not quite happy with the service and am looking to replace it.
What is your primary use case for HootSuite?
I am using Hootsuite to manage my customers' LinkedIn pages. I manage about ten customers.
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Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
Fast-Moving Consumer Goods (FMCG), Consumer Packaged Goods (CPG)
Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: April 2025.
852,764 professionals have used our research since 2012.