The best features Huntress Managed EDR offers include 24/7 monitoring, process insight that we get while investigating any suspicious process or command line activity, and the child-parent process relationship. The containment actions allow us to take host isolation and assisted or automated remediation, which speeds up the removal of malicious files or persistence mechanisms and helps us identify attempts to survive the reboot, assisting in detecting persistent detections in the device. Most of the time, we rely on 24/7 SOC monitoring and investigation support. In my day-to-day activities, it helps me to continuously review the endpoint activity and validate suspicious detections, so I don't have to manually investigate every alert. This gives me more time to focus on genuine alerts or incidents and threat hunting and deeper investigations instead of wasting time on false positive alerts. Host isolation or remediation is very helpful because it helps us contain the confirmed threat quickly and reduce the risk of lateral movement. Huntress Managed EDR has a positive impact mainly through faster threat detection and reduced manual investigation effort. The 24/7 SOC gives us additional monitoring and validation, while the endpoint telemetry provides useful context for investigations. It also helps us contain and remediate threats faster, particularly when endpoint isolation or automated remediation is needed. Overall, it has improved our security response efficiency without requiring us to build a dedicated 24/7 SOC monitoring capability internally. Regarding outcomes, we have seen a measurable improvement in response time and analyst workload, with about 20 to 30% less manual effort for endpoint alert investigation response. For context, Huntress customer case studies report response times dropping from hours to 5 to 10 minutes in some environments. Huntress Managed EDR is quite easy to use, especially after the initial deployment. The agent is straightforward to deploy and handles much of the monitoring, detection, and response through the managed SOC. There is lesser day-to-day configuration for us. From an investigation perspective, the dashboard and endpoint telemetry make it fairly easy to review process activities, detection, isolation, and remediation. Overall, after using it for about a year, the learning curve is low and it is much less operationally demanding than managing a traditional EDR ourselves. From my experience, it has significantly reduced the alert triage workload. Instead of reviewing every endpoint alert, Huntress SOC continuously monitors, investigates, and filters out benign alerts, escalating the confirmed alerts with context. We do use the automation for remediation of low-severity threats. It has been particularly useful for things like PUPs and other minor malware artifacts because Huntress SOC validates the activity and can remediate it without waiting for our manual approval. From our operations perspective, it has reduced repetitive remediation work and allows us to focus on higher priority incidents.
