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Huntress Managed EDR vs Symantec Endpoint Security Complete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Huntress Managed EDR reduces costs and boosts ROI with efficient threat monitoring, comprehensive reporting, and seamless integration.
Sentiment score
2.6
Symantec Endpoint Security Complete's ROI is rated highly by some, yet high costs make benefits assessment challenging for others.
We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.
CTO at Limetree Labs
My advice to others looking into using Huntress Managed EDR is that if they're looking for an easy-to-use and manage solution, Huntress Managed EDR is a good fit for a small to medium company.
Director, Information Technology at Middletown Medical
I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.
Managing Director at HTL 365 LLC
 

Customer Service

Sentiment score
7.8
Huntress Managed EDR is praised for responsive, proactive customer service, exceptional support staff expertise, and consistently excellent quality.
Sentiment score
3.3
Symantec Endpoint Security Complete receives mixed feedback, with praise for efficiency but concerns about response times and support consistency.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
Owner at Phenicie Business Management
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Senior Systems Engineer at NetSmart, Inc.
For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.
President at Cyber5
I don't know the current situation with Broadcom, however, it was good when I was involved.
Information Security Engineer at M.Tech
 

Scalability Issues

Sentiment score
8.2
Huntress Managed EDR offers scalable, cloud-based solutions, ensuring easy deployment and high performance from small businesses to large enterprises.
Sentiment score
6.4
Symantec Endpoint Security Complete displays strong scalability, though opinions vary on license challenges and support in different environments.
I know other techs with thousands deployed, so scalability isn't an issue.
Business Owner at Royal IT
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
Owner at Phenicie Business Management
I can easily scale from one machine to thousands without any fuss.
Owner at Antra Tech
 

Stability Issues

Sentiment score
8.6
Huntress Managed EDR is highly stable and reliable, with minimal resource impact and excellent customer service for minor issues.
Sentiment score
8.0
Symantec Endpoint Security Complete is reliable and stable, though new releases may introduce bugs, earning high user satisfaction.
About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR.
Security Specialist at a healthcare company with 201-500 employees
We have not experienced any issues with lagging, crashing, or downtime.
CTO at Accent Consulting
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
Business Owner at Royal IT
Mac OS upgrades would break them before new versions were available.
Lead of IT at a tech services company with 201-500 employees
 

Room For Improvement

Huntress Managed EDR requires improvements in UI, API development, integration, reporting, application control, alert clarity, and device compatibility.
Symantec Endpoint Security Complete requires enhancements in installation, interface, mobility, security features, support, scalability, pricing, and integration.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
VCIO at a tech services company with 11-50 employees
Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.
Managing Director at KAN iT
Since we support customers in different countries, expanding the language options for their training would be beneficial.
CTO at Accent Consulting
The mobile device management was not unified with the other endpoint management, creating structural issues.
Lead of IT at a tech services company with 201-500 employees
They could improve the user interface.
Information Security Engineer at M.Tech
 

Setup Cost

Huntress Managed EDR offers competitive, fair per-endpoint pricing with minimal setup costs and seamless integration, ensuring strong value.
Symantec Endpoint Security Complete pricing varies, seen as cost-effective by some but expensive due to features and complex renewals.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
Managing Director at Fluent2 Ltd
It is not too expensive or too cheap. It is just right.
Owner at Antra Tech
It can get expensive for small to medium businesses if large license quantities are not purchased.
Senior Systems Engineer at NetSmart, Inc.
 

Valuable Features

Huntress Managed EDR provides seamless security management with 24/7 SOC, automated remediation, and cost-effective threat detection for SMBs.
Symantec Endpoint Security Complete delivers advanced protection and governance with features like threat hunting, sandboxing, and customizable performance.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
CTO at Accent Consulting
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Business Owner at Royal IT
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Owner at Antra Tech
I have both the antivirus and EDR features constantly, allowing my team's customers to conduct detailed analyses of where attacks have occurred or if any malicious files are present, which devices or files have been targeted.
Information Security Engineer at M.Tech
Fortinet Endpoint Protection provides more features compared to other solutions.
Lead of IT at a tech services company with 201-500 employees
 

Categories and Ranking

Huntress Managed EDR
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
57
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Managed Detection and Response (MDR) (1st)
Symantec Endpoint Security ...
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
18
Ranking in other categories
Endpoint Protection Platform (EPP) (26th)
 

Mindshare comparison

Huntress Managed EDR and Symantec Endpoint Security Complete aren’t in the same category and serve different purposes. Huntress Managed EDR is designed for Managed Detection and Response (MDR) and holds a mindshare of 5.6%, down 10.6% compared to last year.
Symantec Endpoint Security Complete, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 0.7% mindshare, up 0.5% since last year.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Huntress Managed EDR5.6%
SentinelOne Wayfinder Threat Detection and Response7.2%
CrowdStrike Falcon Complete MDR6.0%
Other81.2%
Managed Detection and Response (MDR)
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Symantec Endpoint Security Complete0.7%
Microsoft Defender for Endpoint7.0%
CrowdStrike Falcon6.2%
Other86.1%
Endpoint Protection Platform (EPP)
 

Featured Reviews

JefferyGiddens - PeerSpot reviewer
Director, Information Technology & Cybersecurity at a financial services firm with 51-200 employees
Improving alert visibility and reporting has reduced workload and strengthened security posture
Huntress Managed EDR could be improved by providing more visibility into each alert that comes in and what action was taken on it. There have been times when an alert was received through Microsoft Defender indicating an account was accessed, when in reality it was blocked by a conditional access policy, yet when checking the Huntress portal, that event does not appear at all, lacking indication that it was raised and investigated as not a threat. The reporting in Huntress Managed EDR is fairly basic, as the only available report is effectively an executive summary. Although it contains useful information, other platforms have reporting engines that are much more robust and customizable, functionality that appears to be missing in Huntress.
PetriRajama - PeerSpot reviewer
Lead of IT at a tech services company with 201-500 employees
Has provided strong security foundations but struggles with integration and ongoing compatibility issues
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top of each other. They were migrating the functionalities to the new solution, which caused significant problems. The mobile device management was not unified with the other endpoint management, creating structural issues.
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Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Insurance Company
6%
Financial Services Firm
6%
Financial Services Firm
15%
Manufacturing Company
14%
Computer Software Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise4
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise6
 

Questions from the Community

What needs improvement with Huntress?
There isn't anything that comes to mind regarding areas that have room for improvement.
What is your primary use case for Huntress?
I use Huntress Managed EDR for threat hunting and incident response as well as endpoint detection and response.
What advice do you have for others considering Huntress?
Using Huntress Managed EDR has helped reduce the need for expensive security tools or hiring additional security analysts since I can use that as the first port of call versus trying to get an exte...
What do you like most about Symantec Endpoint Security Complete?
The solution prevents any damage from viruses and provides risk mitigation for virus threats.
What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?
Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.
What needs improvement with Symantec Endpoint Security Complete?
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top of each other. They were migrating the functionalities to the new solution, whic...
 

Overview

Find out what your peers are saying about Huntress Managed EDR vs. Symantec Endpoint Security Complete and other solutions. Updated: October 2024.
893,221 professionals have used our research since 2012.