IBM Business Automation Workflow vs IBM Case Foundation comparison

IBM Business Automation Workflow vs. IBM Case Foundation

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Case Foundation

Ranking in Business Process Management (BPM)

33rd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."

"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."

"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."

"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."

"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."

"IBM provides long-term support and maintains a traditionally good customer-vendor relationship."

More IBM Business Automation Workflow pros

"It is easy to set up workflows that notify the user depending on certain events."

"It's very easy."

"The client and the IBM content navigation are the solution's most valuable features."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The most valuable feature is its stability, which is why we are using it."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"The content management is great."

More IBM Case Foundation pros

Cons

"Improvements could be made in debugging and troubleshooting."

"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."

"IBM Business Automation Workflow is not a very user-friendly solution."

"The development UI is sometimes a little slow."

"I feel that the features are not user-friendly."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."

"Sometimes, we feel like we are not getting the full features of the content management capabilities."

More IBM Business Automation Workflow cons

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"The service as it currently stands is out-of-date and lacks flexibility."

"The limitation is only for customization because IBM doesn't support it."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"There are some features that could be enhanced like the document viewer"

"The interface needs to be more user-friendly."

More IBM Case Foundation cons

Pricing and Cost Advice

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"The solution's pricing is a little bit expensive."

"The solution has saved us time."

"While it can be quite costly, it offers significant benefits for users."

"Our license is on a three-year term."

"The product is expensive."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"Licensing varies by use-case."

More IBM Business Automation Workflow pricing and cost advice

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"IBM Case Foundation is a little expensive."

"This is not an expensive solution and we are using the standard license."

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Top Industries

By visitors reading reviews

Financial Services Firm

37%

Computer Software Company

10%

Government

Insurance Company

Computer Software Company

20%

Insurance Company

12%

University

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

What needs improvement with IBM Case Foundation?

Camunda vs IBM Business Automation Workflow

Comparisons

Compared 32% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 31% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 12% of the time

Appian vs IBM Business Automation Workflow

Compared 7% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 5% of the time

More IBM Business Automation Workflow Competitors

No data available

Product Reports

IBM Business Automation Workflow

Download IBM Business Automation Workflow product report

IBM Case Foundation

Download IBM Case Foundation product report

Also Known As

Business Automation Workflow

Case Foundation, FileNet Business Process Manager

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Suncorp Group Limited

IBM Business Automation Workflow vs. IBM Case Foundation