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IBM Business Automation Workflow pros and cons

Vendor: IBM
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

IBM Business Automation Workflow integrates both capture content management and a process suite, along with rules in RPA, providing a centralized offering.
IBM Business Automation Workflow enhances decision-making and process efficiency, particularly in dispute and approval processes.
IBM Business Automation Workflow facilitates the reuse of toolkits across applications, enhancing productivity and reducing development time.
IBM Business Automation Workflow is highly configurable, allowing easy customization to fit various organizational needs.
IBM Business Automation Workflow stands out for its agility in software development, making it less restrictive and more dynamic for users.

CONS

IBM Business Automation Workflow requires improvements in reporting and analytics to enhance usability and client satisfaction.
Streamlining the installation and provisioning process, potentially through containerization, could greatly assist in easier deployment and execution.
Effective integration with existing systems remains a challenge, requiring careful planning to avoid complications.
The process of integration needs improvement to reduce the complexity of customization code writing.
Enhancements in debugging, troubleshooting, and the accessibility of resources for technical support are needed for better overall support.
 

IBM Business Automation Workflow Pros review quotes

GW
General Manager at a tech services company with 1,001-5,000 employees
Oct 9, 2018
IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now.
SalesEng0d2e - PeerSpot reviewer
Sales Engineer at a tech services company with 11-50 employees
Jun 18, 2019
No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes.
MO
Principal Consultant at a tech services company
Jun 18, 2019
It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features.
Learn what your peers think about IBM Business Automation Workflow. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Solutionf22a - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Jun 18, 2019
One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA.
SeniorMa69af - PeerSpot reviewer
Senior Manager at a tech services company with 10,001+ employees
Jun 19, 2019
It has had a positive effect on decision-making in my organization. It helps us with our dispute process.
reviewer1125534 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees
Jun 19, 2019
It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it.
SV
Vice President at a financial services firm with 1,001-5,000 employees
Feb 17, 2020
The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily.
GT
Lead Architect at a financial services firm with 1,001-5,000 employees
Mar 9, 2020
The most valuable feature is automation, which is quite strong and we are quite happy with it.
AO
Consultant at Oguns Ltd
May 6, 2020
The business process modeling is the most valuable feature.
Prasad Pechetti - PeerSpot reviewer
Assistant Vice President at a financial services firm with 1,001-5,000 employees
Aug 30, 2020
The dashboards are helpful because you can display reports directly on your screen.
 

IBM Business Automation Workflow Cons review quotes

GW
General Manager at a tech services company with 1,001-5,000 employees
Oct 9, 2018
The main areas which need improvement are specifically around reporting and analytics.
SalesEng0d2e - PeerSpot reviewer
Sales Engineer at a tech services company with 11-50 employees
Jun 18, 2019
I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list.
MO
Principal Consultant at a tech services company
Jun 18, 2019
I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful.
Learn what your peers think about IBM Business Automation Workflow. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Solutionf22a - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Jun 18, 2019
From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help.
SeniorMa69af - PeerSpot reviewer
Senior Manager at a tech services company with 10,001+ employees
Jun 19, 2019
Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view.
reviewer1125534 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees
Jun 19, 2019
The development UI is sometimes a little slow.
SV
Vice President at a financial services firm with 1,001-5,000 employees
Feb 17, 2020
The UI of the solution is not good. They should work to update the solution and make it better and fresher.
GT
Lead Architect at a financial services firm with 1,001-5,000 employees
Mar 9, 2020
The setup and installation process could be made easier.
AO
Consultant at Oguns Ltd
May 6, 2020
In terms of improvement, it could be less complex.
Prasad Pechetti - PeerSpot reviewer
Assistant Vice President at a financial services firm with 1,001-5,000 employees
Aug 30, 2020
Sometimes, we feel like we are not getting the full features of the content management capabilities.