IBM Business Automation Workflow vs OpenText Process Automation comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #12 with an average rating of 8.2, while OpenText is ranked #26 with an average rating of 8.0. IBM holds a 1.6% mindshare in BPM, compared to OpenText’s 1.2% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Business Automation Wor...

Read 26 IBM Business Automation Workflow reviews

2,056 Views
2,056 Comparison Views

84% willing to recommend

OpenText Process Automation

Read 10 OpenText Process Automation reviews

1,427 Views
1,113 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

OpenText Process Automation

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Executive SummaryUpdated on Dec 28, 2025

IBM Business Automation Workflow and OpenText Process Automation compete in the business process management sector. IBM has the upper hand with its comprehensive feature set, although it is priced higher than OpenText, which offers a more budget-friendly option with solid features.

Features: IBM Business Automation Workflow provides seamless integration with a rule engine and BPM platform, enhancing content management and process suite capabilities. It supports rapid development and reusability through toolkit features. OpenText Process Automation specializes in low-coding capabilities, efficiently integrating with third-party systems for scalable workflows, and supports dynamic case management.

Room for Improvement: IBM Business Automation Workflow needs better reporting, analytics, and integration between BPM and case management. User interface enhancements and cloud integration are also desired. OpenText Process Automation requires UI updates, improved mobile compatibility, and better archival functions along with AI integration to enhance customization and performance in BPM and integrations.

Ease of Deployment and Customer Service: IBM Business Automation Workflow supports on-premises and cloud deployments but varies in technical support responsiveness, needing improvements in customer relations. OpenText Process Automation offers similar deployment flexibility but faces inconsistency in support. Both require faster service and streamlined support.

Pricing and ROI: IBM Business Automation Workflow, though expensive, offers flexible pricing with a strong ROI due to its extensive features. OpenText Process Automation has moderate pricing with licensing tailored to customer needs, requiring negotiation for optimal pricing, providing a cost-effective option with good ROI.

To learn more, read our detailed IBM Business Automation Workflow vs. OpenText Process Automation Report (Updated: February 2026).

Buyer's Guide

IBM Business Automation Workflow vs. OpenText Process Automation

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

12th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Process Automation

Ranking in Business Process Management (BPM)

26th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.6%, down from 2.1% compared to the previous year. The mindshare of OpenText Process Automation is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Business Automation Workflow	1.6%
OpenText Process Automation	1.2%
Other	97.2%

Business Process Management (BPM)

Featured Reviews

IsmailEl Dahshan

CEO at Exact Holding NV

Automation has transformed financial workflows and has improved revenue tracking and compliance

Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."

"One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA."

"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."

"The dashboards are helpful because you can display reports directly on your screen."

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."

"It's a flexible solution."

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."

"IBM provides long-term support and maintains a traditionally good customer-vendor relationship."

More IBM Business Automation Workflow pros

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"Its customer support is reliable and easy to approach."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"One of the most useful features is the code is customizable, we can make it our own."

More OpenText Process Automation pros

Cons

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"IBM Business Automation Workflow could improve the integration."

"The initial setup is actually a really complicated process."

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial."

"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

More IBM Business Automation Workflow cons

"The integration could improve."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"AppWorks could be improved by including BPM simulation."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The crucial missing element is the archival function."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"OpenText needs improvements in its integration model to align with newer integration types."

More OpenText Process Automation cons

Pricing and Cost Advice

"The solution has saved us time."

"Licensing varies by use-case."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"Our license is on a three-year term."

"While it can be quite costly, it offers significant benefits for users."

More IBM Business Automation Workflow pricing and cost advice

"The price is on the higher side."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

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Top Industries

By visitors reading reviews

Financial Services Firm

30%

Computer Software Company

Insurance Company

Government

Insurance Company

17%

Financial Services Firm

Government

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

See all answers

What needs improvement with IBM Business Automation Workflow?

Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...

See all answers

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Comparisons

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Compared 18% of the time

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Compared 14% of the time

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Compared 8% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 8% of the time

Fujitsu Interstage BPM vs IBM Business Automation Workflow

Compared 4% of the time

More IBM Business Automation Workflow Competitors

Camunda vs OpenText Process Automation

Compared 13% of the time

Pega Platform vs OpenText Process Automation

Compared 9% of the time

Appian vs OpenText Process Automation

Compared 9% of the time

Microsoft Power Apps vs OpenText Process Automation

Compared 9% of the time

AWS Step Functions vs OpenText Process Automation

Compared 6% of the time

More OpenText Process Automation Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

January 2026

Download IBM Business Automation Workflow product report

Buyer's Guide

OpenText Process Automation

January 2026

Download OpenText Process Automation product report

Also Known As

Business Automation Workflow

No data available

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

IBM Business Automation Workflow vs. OpenText Process Automation

February 2026

Free Report: IBM Business Automation Workflow vs. OpenText Process Automation

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