IBM Case Foundation vs iGrafx Process360 Live Platform comparison

IBM and iGrafx are both solutions in the Business Process Management (BPM) category. IBM is ranked #27 with an average rating of 8.0, while iGrafx is ranked #21 with an average rating of 8.0. IBM holds a 0.8% mindshare in BPM, compared to iGrafx’s 1.1% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

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689 Comparison Views

86% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,583 Views
997 Comparison Views

91% willing to recommend

IBM Case Foundation

iGrafx Process360 Live Plat...

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and iGrafx Process360 Live Platform compete in enterprise process management. IBM Case Foundation has an edge in offering robust support and cost advantages, while iGrafx Process360 Live Platform provides advanced features that justify its higher price point.

Features: IBM Case Foundation provides comprehensive automation, integration capabilities, and strong security, making it highly compatible with enterprise systems. iGrafx Process360 Live Platform offers advanced process modeling, analytics features, flexible process optimization, and real-time collaboration.

Room for Improvement: IBM Case Foundation could enhance its user interface, provide more advanced analytics, and improve integration with non-IBM products. iGrafx Process360 Live Platform may benefit from expanding its customer support, enhancing ease of use for new users, and offering more customization options.

Ease Of Deployment and Customer Service: IBM Case Foundation facilitates a smooth implementation with straightforward deployment and excellent customer support. iGrafx Process360 Live Platform features agile cloud-based deployment, which is easy to integrate but may require more self-service approaches.

Pricing and ROI: IBM Case Foundation is attractive for budget-conscious enterprises due to its lower initial setup cost and effective ROI. In contrast, iGrafx Process360 Live Platform, with a higher setup cost, provides superior ROI potential through enhanced features and adaptability, leading to significant long-term process improvements.

To learn more, read our detailed IBM Case Foundation vs. iGrafx Process360 Live Platform Report (Updated: December 2025).

Buyer's Guide

IBM Case Foundation vs. iGrafx Process360 Live Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

27th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

21st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (19th), Process Mining (9th)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.8%, up from 0.4% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
iGrafx Process360 Live Platform	1.1%
IBM Case Foundation	0.8%
Other	98.1%

Business Process Management (BPM)

Featured Reviews

Khalid Tamim

Senior Systems Consultant at Saudi Telecom Company

User experience reveals stability and easy deployment, though improvements in integration options are needed

We are still working with DataPower Gateway with IBM solutions, but they will move to webMethods from DataPower, IBM. We still use IBM FileNet for the FileNet. We have already integrated IBM Case Foundation with IBM Content Management and are using IBM Content Navigator as an interface in Content Engine and Content Management for lifecycle documents. I do not use analytics for operational insights. We work in banking, but not in healthcare. Currently, my customers are using it on-premises, and security-wise it is fine. For Saudi Arabia, 300 users represent a medium business. I recommend IBM Case Foundation; it is the best in BPM solutions, and I support it. It is the best because it has stability, very good stability. IBM has good stability, and performance-wise it is also easy for deployment. From the GUI, you can make many changes, and it is low code; we did not write much code because the BPM design is a very good solution. My total rating for IBM Case Foundation is 8.5 out of 10.

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Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"Case Foundation provides a strong security boost."

"The solution is scalable."

"It is easy to set up workflows that notify the user depending on certain events."

"The content management is great."

More IBM Case Foundation pros

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"It has simplified compliance with regulations and company standards."

"We found the technical support to be helpful."

"Provides a valuable BPMN feature."

"The solution's technical support is of good quality since they offer fast and seamless services."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"The solution is very stable."

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

More iGrafx Process360 Live Platform pros

Cons

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The cloud version could use more stability."

"The service as it currently stands is out-of-date and lacks flexibility."

"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

"90% of the feedback we receive states that the UI is not very user-friendly."

"The interface needs to be more user-friendly."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

More IBM Case Foundation cons

"It would be nice to have a Spanish user interface available to us."

"It can be more user-friendly."

"I would love to see a template and shapes for customer journey mapping."

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"The price could be more competitive."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"IBM Case Foundation is a little expensive."

"I have heard that the solution's pricing is very competitive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for IBM Case Foundation?

The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...

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What needs improvement with IBM Case Foundation?

We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...

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What is your primary use case for IBM Case Foundation?

My customer's main use cases for IBM Case Foundation include banking, such as Bank Alryad, and the state Ministry of OI. There are many banks in Saudi Arabia in the banking sector. In the banking s...

See all answers

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

See all answers

Comparisons

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Compared 19% of the time

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Compared 16% of the time

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Compared 14% of the time

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Compared 9% of the time

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Compared 13% of the time

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Compared 8% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 8% of the time

Visio vs iGrafx Process360 Live Platform

Compared 7% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 6% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

Buyer's Guide

IBM Case Foundation

January 2026

Download IBM Case Foundation product report

Buyer's Guide

iGrafx Process360 Live Platform

January 2026

Download iGrafx Process360 Live Platform product report

Also Known As

Case Foundation, FileNet Business Process Manager

No data available

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Suncorp Group Limited

Multinational Bank

Buyer's Guide

IBM Case Foundation vs. iGrafx Process360 Live Platform

December 2025

Free Report: IBM Case Foundation vs. iGrafx Process360 Live Platform

Find out what your peers are saying about IBM Case Foundation vs. iGrafx Process360 Live Platform and other solutions. Updated: December 2025.

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