IBM Business Automation Workflow vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #12 with an average rating of 8.2, while Newgen is ranked #34. IBM holds a 1.6% mindshare in BPM, compared to Newgen’s 0.9% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.

IBM Business Automation Wor...

Read 26 IBM Business Automation Workflow reviews

2,056 Views
2,056 Comparison Views

84% willing to recommend

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

1,023 Views
992 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

Newgen OmniFlow

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Executive SummaryUpdated on Dec 18, 2024

Newgen OmniFlow and IBM Business Automation Workflow compete in the business automation market. Newgen OmniFlow is often preferred for its competitive pricing and customer service, but IBM Business Automation Workflow stands out due to its comprehensive features and advanced analytics despite a higher cost.

Features: Newgen OmniFlow highlights process automation, integration capabilities, and scalability, focusing on flexibility. IBM Business Automation Workflow offers advanced analytics, machine learning integration, and seamless process optimization, providing superior insights.

Room for Improvement: Newgen OmniFlow could enhance its advanced analytics, machine learning, and process optimization skills. IBM Business Automation Workflow might improve deployment complexity, cost considerations, and better simplify initial setups for smoother integration.

Ease of Deployment and Customer Service: Newgen OmniFlow is praised for its straightforward deployment and strong customer support. IBM Business Automation Workflow has a more complex deployment process but provides substantial support to manage this complexity.

Pricing and ROI: Newgen OmniFlow typically involves a lower setup cost, resulting in quicker ROI, which makes it suitable for budget-focused companies. IBM Business Automation Workflow demands a higher initial investment but its robust capabilities justify the cost with long-term ROI benefits, especially in strategic deployments.

To learn more, read our detailed IBM Business Automation Workflow vs. Newgen OmniFlow Report (Updated: February 2026).

Buyer's Guide

IBM Business Automation Workflow vs. Newgen OmniFlow

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

12th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Newgen OmniFlow

Ranking in Business Process Management (BPM)

34th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.6%, down from 2.1% compared to the previous year. The mindshare of Newgen OmniFlow is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Business Automation Workflow	1.6%
Newgen OmniFlow	0.9%
Other	97.5%

Business Process Management (BPM)

Featured Reviews

IsmailEl Dahshan

CEO at Exact Holding NV

Automation has transformed financial workflows and has improved revenue tracking and compliance

Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.

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Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."

"The system is fully customizable, very resilient, and fault-tolerant."

"IBM provides long-term support and maintains a traditionally good customer-vendor relationship."

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"The most important aspect is that it helped us focus on the business process perspective."

"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."

"The integration capabilities are excellent, as IBM Business Automation Workflow integrates seamlessly with other IBM products, such as Enterprise Content Management, FileNet, Case Manager, and Operational Decision Management, with many adapters available so we can communicate everything through the same business process management scenario."

"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."

More IBM Business Automation Workflow pros

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"The most valuable feature is the flexibility in using it."

Cons

"I feel that the features are not user-friendly."

"IBM Business Automation Workflow could improve the integration."

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"The main areas which need improvement are specifically around reporting and analytics."

"Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial."

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"The setup and installation process could be made easier."

More IBM Business Automation Workflow cons

"I would like to see more automated analytics built into the solution."

"The development teams should be more agile and they need to have more team members."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"In terms of stability, like every product it has its issues."

"Improvement is needed in supporting the partner ecosystem."

Pricing and Cost Advice

"The product is expensive."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"Licensing varies by use-case."

"Our license is on a three-year term."

"While it can be quite costly, it offers significant benefits for users."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"When you compare with Laserfiche and M-Files, IBM is expensive."

More IBM Business Automation Workflow pricing and cost advice

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"The price of Newgen OmniFlow is priced reasonably."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

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Top Industries

By visitors reading reviews

Financial Services Firm

30%

Computer Software Company

Insurance Company

Government

Financial Services Firm

20%

Government

10%

Import And Exporter

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	6

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

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What needs improvement with IBM Business Automation Workflow?

Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...

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What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Comparisons

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Compared 19% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 14% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 8% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 8% of the time

Appian vs IBM Business Automation Workflow

Compared 6% of the time

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Pega Platform vs Newgen OmniFlow

Compared 13% of the time

IBM BPM vs Newgen OmniFlow

Compared 12% of the time

Bonita vs Newgen OmniFlow

Compared 11% of the time

Camunda vs Newgen OmniFlow

Compared 10% of the time

Appian vs Newgen OmniFlow

Compared 8% of the time

More Newgen OmniFlow Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

January 2026

Download IBM Business Automation Workflow product report

Buyer's Guide

Newgen OmniFlow

January 2026

Download Newgen OmniFlow product report

Also Known As

Business Automation Workflow

OmniFlow

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Rak Bank, Bank Dhofar

Buyer's Guide

IBM Business Automation Workflow vs. Newgen OmniFlow

February 2026

Free Report: IBM Business Automation Workflow vs. Newgen OmniFlow

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