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IBM Business Automation Workflow vs Newgen OmniFlow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
14th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Newgen OmniFlow
Ranking in Business Process Management (BPM)
33rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.2%, down from 2.1% compared to the previous year. The mindshare of Newgen OmniFlow is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM Business Automation Workflow1.2%
Newgen OmniFlow1.0%
Other97.8%
Business Process Management (BPM)
 

Featured Reviews

IsmailEl Dahshan - PeerSpot reviewer
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
CD
Senior Manager at Infoedge India Ltd.,
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."
"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."
"The product is suitable for knowledge management processes."
"It's a flexible solution."
"I have worked with different BPM products over the past 20 years and I find that IBM BAW has become a very mature one."
"The most important aspect is that it helped us focus on the business process perspective."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
"This solution is very cost effective and very flexible."
"I am overall satisfied with it; I didn't hear anything bad or any negative feedback about it, so far, so good."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail."
"The most valuable feature is the flexibility in using it."
"We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
 

Cons

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."
"The monitoring features must be improved."
"The initial setup is actually a really complicated process."
"Requires a lot of customization code writing which could be reduced."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"In terms of improvement, it could be less complex; it is quite a complicated software."
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."
"On scalability, if you count the scale from 1 to 10, I would give Newgen a zero because we are unable to achieve any in-house enhancements or new processes."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it."
"Improvement is needed in supporting the partner ecosystem."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"In terms of stability, like every product, it has its issues."
"The development teams should be more agile and they need to have more team members."
 

Pricing and Cost Advice

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"Licensing varies by use-case."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"The product is expensive."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"The solution has saved us time."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"Our license is on a three-year term."
"The price of Newgen OmniFlow is priced reasonably."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"Overall, this solution is very cost effective when compared to other solutions in the market."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
23%
Outsourcing Company
9%
Construction Company
8%
Insurance Company
6%
Financial Services Firm
13%
Construction Company
10%
Outsourcing Company
9%
Import And Exporter
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What needs improvement with IBM Business Automation Workflow?
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particular...
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
 

Also Known As

Business Automation Workflow
OmniFlow
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Rak Bank, Bank Dhofar
Find out what your peers are saying about IBM Business Automation Workflow vs. Newgen OmniFlow and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.