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IBM Business Automation Workflow vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #16 with an average rating of 7.4, while Newgen is ranked #37. IBM holds a 2.2% mindshare in BPM, compared to Newgen’s 0.7% mindshare. Additionally, 80% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.
IBM Business Automation Wor...
Read 25 IBM Business Automation Workflow reviews
  • 2,304 Views
  • 1,543 Comparison Views
80% willing to recommend
Newgen OmniFlow
Read 8 Newgen OmniFlow reviews
  • 877 Views
  • 516 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Newgen OmniFlow and IBM Business Automation Workflow compete in the business automation market. Newgen OmniFlow is often preferred for its competitive pricing and customer service, but IBM Business Automation Workflow stands out due to its comprehensive features and advanced analytics despite a higher cost.

Features: Newgen OmniFlow highlights process automation, integration capabilities, and scalability, focusing on flexibility. IBM Business Automation Workflow offers advanced analytics, machine learning integration, and seamless process optimization, providing superior insights.

Room for Improvement: Newgen OmniFlow could enhance its advanced analytics, machine learning, and process optimization skills. IBM Business Automation Workflow might improve deployment complexity, cost considerations, and better simplify initial setups for smoother integration.

Ease of Deployment and Customer Service: Newgen OmniFlow is praised for its straightforward deployment and strong customer support. IBM Business Automation Workflow has a more complex deployment process but provides substantial support to manage this complexity.

Pricing and ROI: Newgen OmniFlow typically involves a lower setup cost, resulting in quicker ROI, which makes it suitable for budget-focused companies. IBM Business Automation Workflow demands a higher initial investment but its robust capabilities justify the cost with long-term ROI benefits, especially in strategic deployments.

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To learn more, read our detailed IBM Business Automation Workflow vs. Newgen OmniFlow Report (Updated: March 2025).
Buyer's Guide
IBM Business Automation Workflow vs. Newgen OmniFlow
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
16th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
25
Ranking in other categories
No ranking in other categories
Newgen OmniFlow
Ranking in Business Process Management (BPM)
37th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Read full review
JJ
Flexible in terms of how the UI assists users working in a variety of roles
Our initial setup was complex because we are guaranteed to have approximately two thousand concurrent users. We began first with a couple of servers, then after a couple of years, as we saw that the usage was going up, we grew both horizontally and vertically. We have a pretty big team here, with fifteen huge processes. I would say that from a development perspective, building one complex process will take a couple of developers, and an additional person is required to exclusively handle the support. There are many factors to it. In our organization, we need 24/7 support because we have trade finances that work in the middle of the night. We require additional support to accommodate people working in shifts. If change requests come in then one developer may be able to handle three processes. In the case of a new requirement, there is normally one developer who works with the team leader that is monitoring the entire setup.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM provides long-term support and maintains a traditionally good customer-vendor relationship."
"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"The most valuable feature of IBM Business Automation Workflow is cost management."
"The system is fully customizable, very resilient, and fault-tolerant."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"The solution reduces the time to the resolution which is essential for businesses."
More IBM Business Automation Workflow pros
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"The most valuable feature is the flexibility in using it."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
 

Cons

"Improvements could be made in debugging and troubleshooting."
"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"IBM Business Automation Workflow is not a very user-friendly solution."
"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"Requires a lot of customization code writing which could be reduced."
"The development UI is sometimes a little slow."
More IBM Business Automation Workflow cons
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"In terms of stability, like every product it has its issues."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"Improvement is needed in supporting the partner ecosystem."
"The development teams should be more agile and they need to have more team members."
"I would like to see more automated analytics built into the solution."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
 

Pricing and Cost Advice

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"Licensing varies by use-case."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"The product is expensive."
"The solution has saved us time."
"Our license is on a three-year term."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"The solution's pricing is a little bit expensive."
More IBM Business Automation Workflow pricing and cost advice
"The price of Newgen OmniFlow is priced reasonably."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"Overall, this solution is very cost effective when compared to other solutions in the market."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
37%
Computer Software Company
10%
Government
7%
Insurance Company
6%
Financial Services Firm
23%
Real Estate/Law Firm
14%
Computer Software Company
13%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
See all answers
What do you like most about IBM Business Automation Workflow?
The most valuable feature of IBM Business Automation Workflow is cost management.
See all answers
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...
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What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
See all answers
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
See all answers
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
See all answers
 

Comparisons

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Compared 5% of the time
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Compared 41% of the time
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Compared 19% of the time
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Compared 15% of the time
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Compared 13% of the time
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Product Reports

Buyer's Guide
IBM Business Automation Workflow
March 2025
IBM Business Automation Workflow reportDownload IBM Business Automation Workflow product report
Buyer's Guide
Newgen OmniFlow
March 2025
Newgen OmniFlow reportDownload Newgen OmniFlow product report
 

Also Known As

Business Automation Workflow
OmniFlow
 

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM
Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.
Newgen
 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Rak Bank, Bank Dhofar
Buyer's Guide
IBM Business Automation Workflow vs. Newgen OmniFlow
March 2025
Free Report: IBM Business Automation Workflow vs. Newgen OmniFlow
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