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IBM Business Automation Workflow vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #12 with an average rating of 8.2, while Newgen is ranked #34. IBM holds a 1.6% mindshare in BPM, compared to Newgen’s 0.9% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.
IBM Business Automation Wor...
Read 26 IBM Business Automation Workflow reviews
  • 2,056 Views
  • 2,056 Comparison Views
84% willing to recommend
Newgen OmniFlow
Read 8 Newgen OmniFlow reviews
  • 1,023 Views
  • 992 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Newgen OmniFlow and IBM Business Automation Workflow compete in the business automation market. Newgen OmniFlow is often preferred for its competitive pricing and customer service, but IBM Business Automation Workflow stands out due to its comprehensive features and advanced analytics despite a higher cost.

Features: Newgen OmniFlow highlights process automation, integration capabilities, and scalability, focusing on flexibility. IBM Business Automation Workflow offers advanced analytics, machine learning integration, and seamless process optimization, providing superior insights.

Room for Improvement: Newgen OmniFlow could enhance its advanced analytics, machine learning, and process optimization skills. IBM Business Automation Workflow might improve deployment complexity, cost considerations, and better simplify initial setups for smoother integration.

Ease of Deployment and Customer Service: Newgen OmniFlow is praised for its straightforward deployment and strong customer support. IBM Business Automation Workflow has a more complex deployment process but provides substantial support to manage this complexity.

Pricing and ROI: Newgen OmniFlow typically involves a lower setup cost, resulting in quicker ROI, which makes it suitable for budget-focused companies. IBM Business Automation Workflow demands a higher initial investment but its robust capabilities justify the cost with long-term ROI benefits, especially in strategic deployments.

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To learn more, read our detailed IBM Business Automation Workflow vs. Newgen OmniFlow Report (Updated: February 2026).
Buyer's Guide
IBM Business Automation Workflow vs. Newgen OmniFlow
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
12th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Newgen OmniFlow
Ranking in Business Process Management (BPM)
34th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.6%, down from 2.1% compared to the previous year. The mindshare of Newgen OmniFlow is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM Business Automation Workflow1.6%
Newgen OmniFlow0.9%
Other97.5%
Business Process Management (BPM)
 

Featured Reviews

IsmailEl Dahshan - PeerSpot reviewer
IsmailEl Dahshan
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
Read full review
CD
Chhavi Datta
Senior Manager at Infoedge India Ltd.,
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."
"The system is fully customizable, very resilient, and fault-tolerant."
"It's a flexible solution."
"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."
"Its interface is well-designed and user-friendly"
"It is the only product that includes capture content management and a process suite, as well as rules in RPA."
"The dashboards are helpful because you can display reports directly on your screen."
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
More IBM Business Automation Workflow pros
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
"The most valuable feature is the flexibility in using it."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
 

Cons

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"However, on Windows, I believe considerable administration tasks are required to maintain environment stability."
"IBM Business Automation Workflow could improve the integration."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
"The main areas which need improvement are specifically around reporting and analytics."
"The development UI is sometimes a little slow."
"The monitoring features must be improved."
More IBM Business Automation Workflow cons
"I would like to see more automated analytics built into the solution."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"In terms of stability, like every product it has its issues."
"The development teams should be more agile and they need to have more team members."
"Improvement is needed in supporting the partner ecosystem."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
 

Pricing and Cost Advice

"When you compare with Laserfiche and M-Files, IBM is expensive."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"Licensing varies by use-case."
"The product is expensive."
"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"Our license is on a three-year term."
"While it can be quite costly, it offers significant benefits for users."
"The solution has saved us time."
More IBM Business Automation Workflow pricing and cost advice
"Overall, this solution is very cost effective when compared to other solutions in the market."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"The price of Newgen OmniFlow is priced reasonably."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
8%
Insurance Company
7%
Government
5%
Financial Services Firm
20%
Government
10%
Import And Exporter
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
See all answers
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
See all answers
What needs improvement with IBM Business Automation Workflow?
Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...
See all answers
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
See all answers
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
See all answers
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
See all answers
 

Comparisons

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Apache Airflow vs IBM Business Automation Workflow
Compared 8% of the time
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Pega Platform vs IBM Business Automation Workflow
Compared 8% of the time
Appian vs IBM Business Automation Workflow Logo
Appian vs IBM Business Automation Workflow
Compared 6% of the time
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Pega Platform vs Newgen OmniFlow Logo
Pega Platform vs Newgen OmniFlow
Compared 13% of the time
IBM BPM vs Newgen OmniFlow Logo
IBM BPM vs Newgen OmniFlow
Compared 12% of the time
Bonita vs Newgen OmniFlow Logo
Bonita vs Newgen OmniFlow
Compared 11% of the time
Camunda vs Newgen OmniFlow Logo
Camunda vs Newgen OmniFlow
Compared 10% of the time
Appian vs Newgen OmniFlow Logo
Appian vs Newgen OmniFlow
Compared 9% of the time
More Newgen OmniFlow Competitors
 

Product Reports

Buyer's Guide
IBM Business Automation Workflow
January 2026
IBM Business Automation Workflow reportDownload IBM Business Automation Workflow product report
Buyer's Guide
Newgen OmniFlow
January 2026
Newgen OmniFlow reportDownload Newgen OmniFlow product report
 

Also Known As

Business Automation Workflow
OmniFlow
 

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM
Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.
Newgen
 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Rak Bank, Bank Dhofar
Buyer's Guide
IBM Business Automation Workflow vs. Newgen OmniFlow
February 2026
Free Report: IBM Business Automation Workflow vs. Newgen OmniFlow
Find out what your peers are saying about IBM Business Automation Workflow vs. Newgen OmniFlow and other solutions. Updated: February 2026.
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