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IBM Cloud Identity Connect vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Cloud Identity Connect
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
37th
Average Rating
8.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Workspace ONE UEM
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
15th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (10th), Virtual Desktop Infrastructure (VDI) (8th), Enterprise Mobility Management (EMM) (5th), Unified Endpoint Management (UEM) (4th)
 

Mindshare comparison

As of September 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Connect is 0.7%, up from 0.2% compared to the previous year. The mindshare of Workspace ONE UEM is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
Workspace ONE UEM1.9%
IBM Cloud Identity Connect0.7%
Other97.4%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer1054431 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 51-200 employees
Straightforward installation, complete solution, and good support
Everyone in my organization is using the solution. The solution is scalable. IBM Cloud Identity Connect, generally speaking, it's an enterprise solution, you want to find something that's going to cover all your requirements. You don't want to select something that you then find has gaps. You need to have a very clear, well-defined list of requirements upfront, because, otherwise, you will find that you're trying to patch together a lot of different technologies to make it work. You want to find a single solution that does all of the things that you need.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Cloud Identity Connect is a complete solution with all the pieces that are needed are there."
"The most valuable feature is that it will use my credentials to access various parts of the infrastructure or other solutions, such as vRealize."
"When compared to other products, AirWatch is highly scalable, redundant, reliable, and easily manageable."
"Easy to navigate interface for admins Integration with Cisco ISE and other third party applications utilizing REST and SOAP APIs."
"Its UI is extremely easy to use whether you're an advanced user or a novice user."
"It's all about centralizing your data and making sure that your data is centralized and secure."
"Right now we don't see there's an MDM solution out there that's better than VMware Workspace ONE."
"The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal."
"From a pricing perspective the VMware offering looks interesting I have to say."
 

Cons

"IBM Cloud Identity Connect is more expensive than other solutions."
"The setup was very difficult. It was not as easy as I had expected."
"The product's stability for certain instances needs improvement."
"The Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality."
"In terms of pricing, this solution is definitely much more expensive compared to other solutions, like MobileIron or MaaS360 or any other product in the market."
"Support is absolutely horrible. If I was not escalating through the account team that I've got, I would have practically no support on it whatsoever."
"I would like to have better support for multi-cloud sessions."
"There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance...The scalability of the product needs to improve."
"Lacks a modern enterprise mobility management platform."
 

Pricing and Cost Advice

"IBM Cloud Identity Connect is more expensive than other solutions."
"It is quite expensive, but I think large companies have agreements with these organizations that provide remote monitoring for phones, and they get massive discounts. The public price does not reflect what they pay. You won't get the same pricing if you're buying for 10 employees versus 1,000 employees. On the public price, you get perhaps a 10% discount, but if you're buying 1,000, the discount could be really massive, especially if you signed a contract for a number of years."
"For the moment, we have a multi-year contract, meaning that we cannot go with a different solution at this time even if the price should prove more favorable."
"We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model."
"The price of VMware Workspace ONE is reasonable."
"In some cases, a customer may feel the solution is expensive."
"Our organization has stopped using the solution because it was expensive."
"Depending on the requirements of users, there is a need to make yearly payments towards the licensing costs attached to the product."
"We pay approximately $6.50 per user for the standard version. If you are paying for an enterprise license that includes VDI then it will cost approximately $25 per user on a monthly basis."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

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Also Known As

No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Information Not Available
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Microsoft, Okta, One Identity and others in Identity and Access Management as a Service (IDaaS) (IAMaaS). Updated: August 2026.
913,806 professionals have used our research since 2012.