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IBM Cloud Identity Connect vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Cloud Identity Connect
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
37th
Average Rating
8.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Workspace ONE UEM
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
17th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (11th), Virtual Desktop Infrastructure (VDI) (10th), Enterprise Mobility Management (EMM) (4th), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

As of November 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Connect is 0.7%, up from 0.4% compared to the previous year. The mindshare of Workspace ONE UEM is 1.9%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
Workspace ONE UEM1.9%
IBM Cloud Identity Connect0.7%
Other97.4%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer1054431 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 51-200 employees
Straightforward installation, complete solution, and good support
Everyone in my organization is using the solution. The solution is scalable. IBM Cloud Identity Connect, generally speaking, it's an enterprise solution, you want to find something that's going to cover all your requirements. You don't want to select something that you then find has gaps. You need to have a very clear, well-defined list of requirements upfront, because, otherwise, you will find that you're trying to patch together a lot of different technologies to make it work. You want to find a single solution that does all of the things that you need.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Cloud Identity Connect is a complete solution with all the pieces that are needed are there."
"This product is effective and simple to manage."
"Workspace ONE UEM's best features are that you can track and monitor all the products, with a wide range of supported devices like Android, Apple, and Windows, and it offers easy application and email management along with effective compliance and health attestation capabilities."
"Cloud-based VMware Workspace ONE is very good; it is easy to deploy and manage, and maintenance is also quite simple."
"The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally."
"There are various MDM vendors, and I've used at least five of them, and the reason I prefer AirWatch is simply because it helps me to think more in terms of a future perspective and has given me the right tools for my enterprise."
"The single sign-on feature, which integrates with the Identity Manager is one of the most vital features."
"One of the features that I enjoyed most was the integration with Azure AD because I could use VMware Identity Manager to standardize the User Principal Name coming from Active Directory. You have Azure AD Connect to do that. In between, if you have vIDM handling it, you can easily get the synchronization of users into your VM and standardize the User Principal Name. If you require quality assurance for handling it, you can actually count on the vIDM to do so. That was one of the main things I enjoyed about the product."
"Valuable features of this solution are the device management and the good integration with third parties."
 

Cons

"IBM Cloud Identity Connect is more expensive than other solutions."
"They need a more flexible pricing model."
"In terms of pricing, this solution is definitely much more expensive compared to other solutions, like MobileIron or MaaS360 or any other product in the market."
"The SaaS environment is not very responsive at times, so the performance can be improved in that regard."
"I'd like to see a more Microsoft-oriented product with a modern enterprise mobility management platform fully integrated with a Windows ecosystem and the capability to natively integrate with SCCM for a common management for a hybrid workspace."
"There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance...The scalability of the product needs to improve."
"Customer Service: This is an area that could use some improvement. We have had a few incidents where the level of support was not what it was pictured to be."
"There could be improvements to Workspace ONE in terms of the pricing and some security aspects such as data loss prevention."
"The setup was very difficult. It was not as easy as I had expected."
 

Pricing and Cost Advice

"IBM Cloud Identity Connect is more expensive than other solutions."
"We pay approximately $6.50 per user for the standard version. If you are paying for an enterprise license that includes VDI then it will cost approximately $25 per user on a monthly basis."
"The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses."
"Our organization has stopped using the solution because it was expensive."
"Depending on the requirements of users, there is a need to make yearly payments towards the licensing costs attached to the product."
"The solution is more expensive than Intune."
"The license is paid annually."
"If you purchase it for one year, it is very expensive. If you get it for three years or up to five years, then you can bargain a better price."
"I rate the product price a five on a scale of one to ten, where one is cheap and ten is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Outsourcing Company
10%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

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Also Known As

No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Information Not Available
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Microsoft, Okta, One Identity and others in Identity and Access Management as a Service (IDaaS) (IAMaaS). Updated: October 2026.
920,769 professionals have used our research since 2012.