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IBM Security MaaS360 with Watson vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts ROI by reducing provisioning times, lowering IT workload, cutting costs, and enhancing productivity through automation.
Sentiment score
6.1
IBM Security MaaS360 with Watson reduces costs, enhances security, and improves efficiency in device management, leading to significant savings.
Sentiment score
6.5
Workspace ONE UEM users reported improved security, reduced IT workload, and cost savings, with varying ROI experiences and future potential.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
The devices are secured with less fear of data loss in my organization.
Senior Data Engineer at LTI LATAM and Toubro Improtech
We have also reduced the risk of data breaches, increased productivity and efficiency, and improved our security posture by effectively managing and securing mobile devices, apps, and content.
Senior Software Developer at Radical FANATICS
We were able to reduce our monthly bill for iPad data usage by well over 60% simply by limiting applications available to what was absolutely necessary to do their jobs.
Information Technology Manager at DuPont
 

Customer Service

Sentiment score
5.8
Microsoft Intune support is knowledgeable but slow, requiring multiple follow-ups and improvements in initial interactions and response speed.
Sentiment score
5.1
IBM Security MaaS360 with Watson offers 24/7 proactive and responsive customer support, recognized for its highly effective technical assistance.
Sentiment score
5.9
Workspace ONE UEM support varies in effectiveness, with inconsistency and delays, but escalated cases often receive excellent assistance.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
Customer support is unparalleled, very supportive, proactive, and dedicated 24/7.
Senior Software Developer at Radical FANATICS
Provides support 24/7.
Technical Support Coordinator at DigitalTrack Solutions Pvt Ltd
The customer support for IBM Security MaaS360 with Watson is relatively very proactive, responsive, and helpful.
Information Technology Manager at DuPont
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The support side has recently become weaker compared to what it used to be with VMware.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune efficiently scales for all organization sizes, managing extensive devices and integrates smoothly with existing systems.
Sentiment score
4.8
IBM Security MaaS360 excels in scalability, reliably managing over 1,000 devices, supporting substantial organizational growth effectively and swiftly.
Sentiment score
7.6
Workspace ONE UEM is praised for scalability and flexibility, supporting diverse enterprises with minimal issues, especially in cloud deployments.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
IBM Security MaaS360 with Watson is very scalable since it can handle any large number of devices effectively and with reliability and speed.
Senior Software Developer at Radical FANATICS
IBM Security MaaS360 with Watson is very scalable because we can manage over 1,000 devices at a time and it has never crashed or limited the number of devices we can manage.
Information Technology Manager at DuPont
It is a very scalable solution and can handle organizational growth.
Technical Support Coordinator at DigitalTrack Solutions Pvt Ltd
 

Stability Issues

Sentiment score
7.2
Microsoft Intune offers stable performance with minimal downtime, efficiently managing devices and maintaining high reliability across environments.
Sentiment score
8.1
IBM Security MaaS360 with Watson is praised for its consistent reliability, accurate data, and unwavering performance without downtime.
Sentiment score
7.6
Workspace ONE UEM is stable and reliable, though complex environments and updates may occasionally cause issues, especially on-premise.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
The reliability and the output of IBM Security MaaS360 with Watson are really good and provide accurate data.
Technical Support Coordinator at DigitalTrack Solutions Pvt Ltd
IBM Security MaaS360 with Watson is stable.
Information Technology Manager at DuPont
IBM Security MaaS360 with Watson is very stable.
Senior Software Developer at Radical FANATICS
 

Room For Improvement

Microsoft Intune faces compatibility, integration, and performance issues, needing enhancements for better usability and cross-platform consistency.
IBM Security MaaS360 could benefit from improved UI, cost efficiency, integration, Linux support, reporting, and customer service.
Workspace ONE UEM users seek better reporting, integration, and user-friendliness, with concerns about scalability, pricing, and training resources.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
The customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
Senior Data Engineer at LTI LATAM and Toubro Improtech
Setting up and configuring IBM Security MaaS360 may require a learning curve, especially for non-technical users.
Senior Software Developer at Radical FANATICS
IBM Security MaaS360 with Watson should reduce the cost of the per-device subscription, because when you have a lot of devices like our organization has, it becomes pretty expensive to manage all the devices.
Information Technology Manager at DuPont
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Setup Cost

Microsoft Intune offers competitive pricing within Microsoft 365 licenses, with costs varying by features and advanced suite options.
IBM Security MaaS360 is affordable and cost-effective, though managing expenses can be challenging for large organizations.
Workspace ONE UEM is often pricier than competitors, with costs affected by user count, features, and additional fees.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
for my case and for our organization, the price is cost-effective and very affordable.
Senior Software Developer at Radical FANATICS
The pricing is acceptable and cost-effective, with no major issues on the price.
Senior Data Engineer at LTI LATAM and Toubro Improtech
 

Valuable Features

Microsoft Intune simplifies device management and enhances security with centralized control, seamless integration, and automated policy enforcement.
IBM Security MaaS360 with Watson offers efficient multi-platform device management, enhanced security, reduced costs, and improved compliance and productivity.
Workspace ONE UEM offers shared device mode, strong security, seamless integration, remote management, and scalable, stable multi-platform support.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting.
Senior Data Engineer at LTI LATAM and Toubro Improtech
IBM Security MaaS360 with Watson has positively impacted our organization by improving our security posture through effectively managing and securing mobile devices, apps, and content.
Senior Software Developer at Radical FANATICS
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely.
Information Technology Manager at DuPont
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
373
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
IBM Security MaaS360 with W...
Ranking in Unified Endpoint Management (UEM)
16th
Average Rating
8.6
Reviews Sentiment
5.3
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Workspace ONE UEM
Ranking in Unified Endpoint Management (UEM)
3rd
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (10th), Virtual Desktop Infrastructure (VDI) (8th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (14th)
 

Mindshare comparison

As of May 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 22.3%, down from 32.3% compared to the previous year. The mindshare of IBM Security MaaS360 with Watson is 0.4%, up from 0.1% compared to the previous year. The mindshare of Workspace ONE UEM is 10.5%, down from 14.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune22.3%
Workspace ONE UEM10.5%
IBM Security MaaS360 with Watson0.4%
Other66.80000000000001%
Unified Endpoint Management (UEM)
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Hehic Faith - PeerSpot reviewer
Information Technology Manager at DuPont
Centralized device control has reduced data costs and protects lost mobiles and tablets
Synchronization is a problem sometimes, and I suggest that IBM Security MaaS360 with Watson should improve by making the user interface more user-friendly. It feels pretty average, which gives a hard time for new users. It should be more user-friendly and intuitive. IBM Security MaaS360 with Watson should reduce the cost of the per-device subscription, because when you have a lot of devices like our organization has, it becomes pretty expensive to manage all the devices. It should also allow simplified device management. The cost reduction of 30 to 40% is primarily from reduced device losses, less manual work for admins, and other factors. The more devices you have to manage, the more the cost, especially because they bill per device. In our case, IBM Security MaaS360 can be a bit expensive. It could be less expensive for a small organization dealing with a few devices. The setting is slightly complicated because of the unintuitive interface.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
No data available
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business182
Midsize Enterprise62
Large Enterprise183
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise14
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for IBM Security MaaS360 with Watson?
I purchased IBM Security MaaS360 with Watson through the AWS Marketplace.
What needs improvement with IBM Security MaaS360 with Watson?
Synchronization is a problem sometimes, and I suggest that IBM Security MaaS360 with Watson should improve by making ...
What is your primary use case for IBM Security MaaS360 with Watson?
IBM Security MaaS360 with Watson is a great product that we implemented to protect our devices, such as computers and...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What is your experience regarding pricing and costs for VMware Workspace ONE?
I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the ...
What needs improvement with VMware Workspace ONE?
For instance, if a customer uses multiple platforms like Android and iOS, the solution has different features due to ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about IBM Security MaaS360 with Watson vs. Workspace ONE UEM and other solutions. Updated: April 2026.
896,510 professionals have used our research since 2012.