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BigFix vs IBM Security MaaS360 with Watson comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune significantly reduced costs, improved efficiency, integrated seamlessly with Microsoft 365, enhancing productivity and reducing resource needs.
Sentiment score
4.9
BigFix delivers quick ROI with efficient patch management, reducing manual labor and costs while improving compliance and operational efficiency.
Sentiment score
5.9
IBM MaaS360 enhances operational efficiency, reduces costs, and improves security, delivering significant ROI through streamlined management and compliance.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
Centralized management has improved operational efficiency, allowing the IT team to manage more devices with less manual effort while maintaining compliance and security.
Cybersecurity Analyst at Digitaltrack
Clients report that they now effectively manage employees, block and restrict data sharing, and monitor unauthorized activities on devices, which increases their overall visibility and security.
Presales Consultant And Solutions Engineer at Trillium Information Security Systems
The devices are secured with less fear of data loss in my organization.
Senior Data Engineer at LTI LATAM and Toubro Improtech
 

Customer Service

Sentiment score
5.8
Microsoft Intune's support is mixed; premium users experience better outcomes, but standard support often faces delays and issues.
Sentiment score
7.6
BigFix's customer service is praised for expertise and responsiveness, enhanced by community resources and recent support improvements.
Sentiment score
5.7
IBM Security MaaS360 with Watson offers highly proactive, responsive customer service, ensuring smooth operations with 24/7 support and knowledgeable assistance.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
Customer support is unparalleled, very supportive, proactive, and dedicated 24/7.
Senior Software Developer at Radical FANATICS
Support team being responsive and helpful in resolving issues in a timely manner and providing guidance when needed.
Cybersecurity Analyst at Digitaltrack
The customer support for IBM Security MaaS360 with Watson has generally been good, with the support team being knowledgeable and responsive, especially for critical issues.
collaboration support engineer at a retailer with 11-50 employees
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune scales efficiently, supporting diverse organizational sizes and environments, offering seamless management and consistent performance as needs evolve.
Sentiment score
4.7
BigFix effectively manages environments of all sizes with high scalability, supporting large deployments without performance issues.
Sentiment score
5.8
IBM Security MaaS360 with Watson efficiently scales for large enterprises, offering seamless device management and compliance monitoring.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
IBM Security MaaS360 with Watson is very scalable since it can handle any large number of devices effectively and with reliability and speed.
Senior Software Developer at Radical FANATICS
The cloud-based architecture makes it easy to add new users, devices, and security policies while maintaining performance and centralized visibility.
collaboration support engineer at a retailer with 11-50 employees
IBM Security MaaS360 with Watson is very scalable because we can manage over 1,000 devices at a time and it has never crashed or limited the number of devices we can manage.
Information Technology Manager at DuPont
 

Stability Issues

Sentiment score
7.2
Microsoft Intune delivers high stability with minimal issues; users rate it highly for reliable integration and day-to-day operations.
Sentiment score
6.2
BigFix is praised for its stability, efficient large-scale deployments, and autonomous operations with minimal user intervention and near-perfect ratings.
Sentiment score
8.3
IBM Security MaaS360 with Watson offers stability, reliability, and real-time performance, ensuring efficient enterprise device management and security.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
The service has delivered consistent performance for device management, policy enforcement, application deployment, and compliance monitoring.
collaboration support engineer at a retailer with 11-50 employees
I would rate the stability of IBM Security MaaS360 with Watson as excellent because we have not had either performance problems or website outages, nor any issues in operations.
Especialista En Mdm at a tech vendor with 501-1,000 employees
IBM Security MaaS360 with Watson is stable.
Information Technology Manager at DuPont
 

Room For Improvement

Microsoft Intune struggles with non-Windows compatibility, complex setups, slow sync, limited customization, inefficient policies, and unsatisfactory integration.
BigFix users seek pricing adjustments, enhanced interface, improved documentation, better integration, scalability, and cloud and mobile management solutions.
IBM Security MaaS360 with Watson requires UI improvements, cost reduction, integration enhancements, and better support for effective device management.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
IBM Security MaaS360 with Watson offers a strong set of device management and security features, and its centralized management, compliance control, and remote administration capabilities have helped streamline endpoint management; furthermore, dashboard customization and user experience improvements could make this already valuable platform even more effective.
Cybersecurity Analyst at Digitaltrack
The customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
Senior Data Engineer at LTI LATAM and Toubro Improtech
Setting up and configuring IBM Security MaaS360 may require a learning curve, especially for non-technical users.
Senior Software Developer at Radical FANATICS
 

Setup Cost

Microsoft Intune is cost-effective within Microsoft 365 packages, with discounts for nonprofits and bulk purchases, though standalone licenses cost more.
BigFix offers flexible pricing with competitive but potentially costly plans, beneficial licensing, and discount options for larger deployments.
IBM Security MaaS360 offers scalable, cost-effective endpoint management with strong security features, though some find it pricier than alternatives.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
for my case and for our organization, the price is cost-effective and very affordable.
Senior Software Developer at Radical FANATICS
The initial setup cost was reasonable compared to the value provided by the platform, particularly considering the security, compliance, and device management capabilities included.
collaboration support engineer at a retailer with 11-50 employees
The pricing is acceptable and cost-effective, with no major issues on the price.
Senior Data Engineer at LTI LATAM and Toubro Improtech
 

Valuable Features

Microsoft Intune excels in device management, integration, automation, and security, enhancing efficiency with Autopilot, Azure AD, and advanced features.
BigFix offers scalable and customizable endpoint management with robust patching, software distribution, and security compliance across multiple platforms.
IBM MaaS360 centralizes device management, enhancing security with AI insights, efficient policy enforcement, and streamlined administration across platforms.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Founder Director at Techsa Services
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting.
Senior Data Engineer at LTI LATAM and Toubro Improtech
IBM Security MaaS360 with Watson has positively impacted our organization by improving our security posture through effectively managing and securing mobile devices, apps, and content.
Senior Software Developer at Radical FANATICS
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely.
Information Technology Manager at DuPont
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
378
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Unified Endpoint Management (UEM)
11th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
99
Ranking in other categories
Configuration Management (9th), Endpoint Protection Platform (EPP) (25th), Patch Management (8th)
IBM Security MaaS360 with W...
Ranking in Unified Endpoint Management (UEM)
10th
Average Rating
8.4
Reviews Sentiment
5.7
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 20.7%, down from 31.0% compared to the previous year. The mindshare of BigFix is 5.2%, down from 5.9% compared to the previous year. The mindshare of IBM Security MaaS360 with Watson is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune20.7%
IBM Security MaaS360 with Watson0.5%
BigFix5.2%
Other73.6%
Unified Endpoint Management (UEM)
 

Featured Reviews

OluwashileAdeniyi - PeerSpot reviewer
Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees
Centralized endpoint security has improved and supports hybrid work and BYOD policies
Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.
Ravi Khanchandani - PeerSpot reviewer
Founder Director at Techsa Services
Long-term partnership improves customer satisfaction and delivers efficient endpoint management
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them. Their software distribution is very efficient because they use a pull mechanism rather than a push mechanism, allowing each machine to download from the closest repository and install themselves. The same assessment mechanism applies for real-time vulnerability remediation, allowing identification, evaluation, and automatic remediation across machines. Compliance metrics typically measure the patch percentages deployed against the number of endpoints, which could be various device types including virtual machines and mobile devices. Measurements are taken against each device type, looking into compliance percentages for browsers such as Chrome and Edge based on their versions.
Hehic Faith - PeerSpot reviewer
Information Technology Manager at DuPont
Centralized device control has reduced data costs and protects lost mobiles and tablets
Synchronization is a problem sometimes, and I suggest that IBM Security MaaS360 with Watson should improve by making the user interface more user-friendly. It feels pretty average, which gives a hard time for new users. It should be more user-friendly and intuitive. IBM Security MaaS360 with Watson should reduce the cost of the per-device subscription, because when you have a lot of devices like our organization has, it becomes pretty expensive to manage all the devices. It should also allow simplified device management. The cost reduction of 30 to 40% is primarily from reduced device losses, less manual work for admins, and other factors. The more devices you have to manage, the more the cost, especially because they bill per device. In our case, IBM Security MaaS360 can be a bit expensive. It could be less expensive for a small organization dealing with a few devices. The setting is slightly complicated because of the unintuitive interface.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Construction Company
5%
Outsourcing Company
28%
Retailer
15%
Financial Services Firm
13%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business190
Midsize Enterprise65
Large Enterprise185
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise67
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise15
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most ...
What is your primary use case for BigFix?
I have been working at Tech Data for the last 12 plus years.
What is your experience regarding pricing and costs for IBM Security MaaS360 with Watson?
The pricing and licensing for IBM Security MaaS360 with Watson were reasonable for the features provided, setup was s...
What needs improvement with IBM Security MaaS360 with Watson?
IBM Security MaaS360 with Watson is a strong platform, but there are always areas for improvement. One thing that cou...
What is your primary use case for IBM Security MaaS360 with Watson?
IBM Security MaaS360 with Watson is used to manage and secure mobile devices across the organization. We use it to ha...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Information Not Available
Find out what your peers are saying about BigFix vs. IBM Security MaaS360 with Watson and other solutions. Updated: April 2026.
900,838 professionals have used our research since 2012.