


Find out in this report how the two Unified Endpoint Management (UEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Device management tasks that used to require manual effort are now centralized and automated, which has reduced administrative overhead and improved overall productivity.
Centralized management has improved operational efficiency, allowing the IT team to manage more devices with less manual effort while maintaining compliance and security.
Clients report that they now effectively manage employees, block and restrict data sharing, and monitor unauthorized activities on devices, which increases their overall visibility and security.
The devices are secured with less fear of data loss in my organization.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The team is responsive, helpful, and usually provides the guidance needed to resolve issues in a responsible timeframe.
IBM's support and technical service were helpful when needed.
Customer support is unparalleled, very supportive, proactive, and dedicated 24/7.
Support team being responsive and helpful in resolving issues in a timely manner and providing guidance when needed.
The customer support for IBM Security MaaS360 with Watson has generally been good, with the support team being knowledgeable and responsive, especially for critical issues.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have been able to add more devices and users without any noticeable impact on performance.
IBM Security MaaS360 with Watson is very scalable since it can handle any large number of devices effectively and with reliability and speed.
The cloud-based architecture makes it easy to add new users, devices, and security policies while maintaining performance and centralized visibility.
IBM Security MaaS360 with Watson is very scalable because we can manage over 1,000 devices at a time and it has never crashed or limited the number of devices we can manage.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
It has been reliable for managing devices, enforcing policies, and monitoring compliance.
The service has delivered consistent performance for device management, policy enforcement, application deployment, and compliance monitoring.
I would rate the stability of IBM Security MaaS360 with Watson as excellent because we have not had either performance problems or website outages, nor any issues in operations.
IBM Security MaaS360 with Watson is stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
I would appreciate a more intuitive interface and simpler navigation in IBM MaaS360.
IBM Security MaaS360 with Watson offers a strong set of device management and security features, and its centralized management, compliance control, and remote administration capabilities have helped streamline endpoint management; furthermore, dashboard customization and user experience improvements could make this already valuable platform even more effective.
The customer support is not that helpful and not very proactive, so they should increase their proactiveness and provide support 24/7.
Setting up and configuring IBM Security MaaS360 may require a learning curve, especially for non-technical users.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
Overall, we feel the platform delivered good value for its cost.
for my case and for our organization, the price is cost-effective and very affordable.
The initial setup cost was reasonable compared to the value provided by the platform, particularly considering the security, compliance, and device management capabilities included.
The pricing is acceptable and cost-effective, with no major issues on the price.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The main benefit of IBM MaaS360 is phone control and rollout.
The best features IBM MaaS360 offers include centralized device management, policy enforcement, compliance tracking, and remote device actions.
IBM Security MaaS360 with Watson has positively impacted my organization by enabling us to manage all our devices in one place, settle all the issues remotely through troubleshooting, and it allows the AI feature for reporting.
IBM Security MaaS360 with Watson has positively impacted our organization by improving our security posture through effectively managing and securing mobile devices, apps, and content.
The tracking of devices is a critical feature. In any location, we can track devices if they are lost and wipe the data out or wipe them completely.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 20.7% |
| IBM MaaS360 | 7.6% |
| IBM Security MaaS360 with Watson | 0.5% |
| Other | 71.2% |



| Company Size | Count |
|---|---|
| Small Business | 192 |
| Midsize Enterprise | 62 |
| Large Enterprise | 185 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 7 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
IBM MaaS360 enhances mobile device management with tracking, security, app deployment, policy management, and integration with Apple DEP and Android Enterprise. It supports remote control, cost efficiency, and is user-friendly, suitable for both corporate and BYOD environments.
MaaS360 offers a comprehensive suite for managing and securing mobile devices. With features like encryption, passcode enforcement, and containerization, it ensures data security and compliance. MaaS360 simplifies app deployment via distribution groups and integrates seamlessly with Apple and Android systems. Its focus on kiosk mode, application security, and automated provisioning make it a strategic choice for companies prioritizing a robust endpoint management strategy. Though it offers extensive options, improvements in notifications, user management, and Microsoft integration are needed.
What are the most important features of IBM MaaS360?IBM MaaS360 finds applications in industries needing robust mobile device management and security. Enterprises deploy it widely to ensure compliance and safeguard corporate data, providing application control, data leak prevention, and secure email management. It is used for configuring policies for field staff and enabling efficient device enrollment, significantly cutting initial setup costs.
IBM Security MaaS360 with Watson, a proven enterprise mobility management platform, provides seamless integration of security and productivity features powered by AI technology.
IBM Security MaaS360 with Watson helps organizations maintain secure access and management of mobile devices, applications, and content. Its AI capabilities improve threat intelligence, enabling IT departments to efficiently manage endpoints while ensuring robust data protection. Highly appreciated for its flexible deployment and ease of integration, this platform stands out for its AI-driven insights which aid in proactive security measures.
What are the key features of IBM Security MaaS360 with Watson?IBM Security MaaS360 with Watson implementations span various industries including healthcare, finance, and education. In healthcare, it ensures secure management of devices that access sensitive patient data while complying with regulations. In finance, it helps manage mobile endpoints accessing sensitive financial information, enhancing data security. Education institutions use it to manage and monitor devices used in learning environments, ensuring a safe and controlled digital landscape.
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