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Infrascale Backup & Disaster Recovery vs NetVault Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
<p>Infrascale Backup &amp; Disaster Recovery provides cost-effective, efficient protection with faster restoration, minimizing downtime and enhancing profitability for businesses.</p>
Sentiment score
1.0
Quest NetVault provides robust data protection, quick recovery, and seamless integration, enhancing operational efficiency and offering measurable cost savings.
 

Customer Service

Sentiment score
7.1
<p>Infrascale Backup &amp; Disaster Recovery excels in customer service with responsive support, technical expertise, and proactive communication improvements.</p>
Sentiment score
7.0
NetVault Plus users appreciate responsive support and knowledgeable staff but note occasional delays due to external dependencies.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
I would rate Quest support as eight.
The response time is good, but resolving some issues can take time due to dependencies on external devices.
 

Scalability Issues

Sentiment score
5.8
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions from small to large enterprises, with occasional upgrade needs for optimal performance.</p>
Sentiment score
5.5
NetVault Plus is praised for scalability and integration, though infrastructure dependency poses challenges and prompts some to consider alternatives.
One person can manage hundreds and hundreds of endpoints without any issues.
Quest NetVault Plus is highly scalable, rated at an eight.
 

Stability Issues

Sentiment score
7.4
Users find Infrascale Backup reliable, with resolved performance issues and minor challenges in software backup and local caching.
Sentiment score
4.8
NetVault Plus receives mixed stability reviews, with reliable performance often noted but occasional issues following updates and resource constraints.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
There have been very few issues reported in the past year, with only one ticket raised, indicating its reliability.
 

Room For Improvement

<p>Infrascale Backup &amp; Disaster Recovery needs enhanced performance, flexibility, and support while addressing import delays and improving tech support.</p>
NetVault Plus requires improved restore speed, user interface, compatibility, scheduling, security, database support, performance, and development interaction.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
Improvements should come, particularly in compatibility, backup performance, or better troubleshooting.
There is also a need for better security measures, as security is critical to ensure backups are safe and free from malware.
NetVault Plus doesn't have a support team in my country; having a local contact in Turkey would be very useful for us.
 

Setup Cost

Infrascale offers a dynamic pricing model based on data volume, with fair licensing but room for improved list prices.
NetVault Plus pricing varies; it's seen as costly or affordable, offering flexible licensing and potential discounts for multiple purchases.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
The pricing is not expensive, rated around a four in terms of cost.
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery offers user-friendly management, rapid recovery, versatile infrastructure support, and excellent backup speeds with responsive support.</p>
Quest NetVault Plus provides easy deployment, user-friendly interface, comprehensive database and backup management, reporting, malware scanning, and network control.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
Quest NetVault Plus supports a wide range of databases such as MSSQL, MySQL, Oracle, and SAP, offering extensive coverage.
The backup and recovery capabilities of NetVault Plus are very important for maintaining my business.
The application supports scanning files for malware before backup operations.
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Backup and Recovery
23rd
Ranking in Disaster Recovery (DR) Software
15th
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Cloud Backup (20th), Disaster Recovery as a Service (5th), SaaS Backup (12th)
NetVault Plus
Ranking in Backup and Recovery
42nd
Ranking in Disaster Recovery (DR) Software
27th
Average Rating
7.2
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Disaster Recovery (DR) Software category, the mindshare of Infrascale Backup & Disaster Recovery is 1.1%, up from 0.5% compared to the previous year. The mindshare of NetVault Plus is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Market Share Distribution
ProductMarket Share (%)
Infrascale Backup & Disaster Recovery1.1%
NetVault Plus1.2%
Other97.7%
Disaster Recovery (DR) Software
 

Featured Reviews

Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
Cahit Yolacan - PeerSpot reviewer
Has supported reliable file backup operations and maintained compliance with local data policies
The strong point for me is the tape record feature. The backup and recovery capabilities of NetVault Plus are very important for maintaining my business. There's no positive impact that NetVault Plus has brought to my company; I mean, there's no particular benefit I have seen from using it. It's just used in general, and another colleague specifically selected NetVault Plus without any problem in Turkey area; everything is good enough for me. But specifically, with NetVault Plus, I don't see any impact.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Healthcare Company
14%
Performing Arts
13%
Financial Services Firm
7%
Performing Arts
12%
Computer Software Company
8%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Large Enterprise1
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed ...
What needs improvement with Infrascale Platform?
Infrascale Backup &amp; Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup &amp; Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
What do you like most about Quest NetVault?
NetVault is a great cloud-ready enterprise backup software for hybrid data centers. Here are some of the things I really like about the solution: It is easy to use right out of the box and scales ...
What needs improvement with Quest NetVault?
There's always scope for improvement with any backup software we discuss, whether it's Quest NetVault Plus or Backup Exec, and I don't think any software is 100% foolproof or satisfactory. Improvem...
What is your primary use case for Quest NetVault?
We have customers in the pharma industry. Our customers' main use cases for this backup are file system backup and different databases such as MySQL, MS SQL, Oracle, and bare metal recovery.
 

Also Known As

Infrascale Platform
NetVault Backup, Quest NetVault, Quest NetVault Backup, BakBone
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
intel, Mars, MERK, Microsoft, Uber, Visa
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. NetVault Plus and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.