

Infrascale Backup & Disaster Recovery and NetVault Plus compete in the backup and disaster recovery category. Infrascale seems to have the upper hand due to its ease of use and effective disaster recovery options.
Features: Infrascale Backup & Disaster Recovery provides intuitive disaster recovery with options for on-premises and cloud deployment. Its Critical Server Insurance feature ensures robust protection across physical and virtual servers, and users appreciate its straightforward dashboard and reliable performance. NetVault Plus offers robust catalog databases for fast data search across multiple platforms and a web-based interface facilitating flexible data management. It supports a wide range of databases, ensuring comprehensive coverage.
Room for Improvement: Infrascale could benefit from simplifying its pricing structure and enhancing dashboard functionality for improved user interaction. Improving geographic redundancy and seamless integration between on-premises and cloud backups would be valuable. NetVault Plus could improve by refining its user interface and speeding up restore functionality. Expansion of cloud management capabilities and enhancing granularity in data restoration are also needed.
Ease of Deployment and Customer Service: Infrascale offers extensive deployment options across hybrid, private, and public cloud environments, backed by proactive and responsive customer support. Customer service has improved, resulting in quicker resolution times. NetVault Plus focuses on on-premises deployment but needs enhancement in customer support experience, although it remains generally responsive. Infrascale's broader cloud options and enhanced customer focus present a more robust support system.
Pricing and ROI: Infrascale offers a premium yet flexible licensing model with competitive per-terabyte pricing. Users report a positive ROI and reduced downtime, despite initial pricing complexity. NetVault Plus provides capacity-based and component-based licensing but may have higher prices, which some find affordable. Enhancing value offerings and simplifying license conversions could boost adoption. Both solutions demonstrate notable ROI, yet Infrascale's pricing flexibility and comprehensive cost structure are more attractive for a complete solution.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
The response time is good, but resolving some issues can take time due to dependencies on external devices.
I would rate Quest support as eight.
Technical support is great for NetVault Plus.
One person can manage hundreds and hundreds of endpoints without any issues.
Quest NetVault Plus is highly scalable, rated at an eight.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
There have been very few issues reported in the past year, with only one ticket raised, indicating its reliability.
Stability-wise, Quest NetVault is a stable product for me, with the exception of Office 365.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
There is also a need for better security measures, as security is critical to ensure backups are safe and free from malware.
Improvements should come, particularly in compatibility, backup performance, or better troubleshooting.
I have never been able to have a solid backup of Office 365 using Quest NetVault.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
The pricing is not expensive, rated around a four in terms of cost.
It could be cheaper.
I cannot say the rate is cheap.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Quest NetVault Plus supports a wide range of databases such as MSSQL, MySQL, Oracle, and SAP, offering extensive coverage.
The application supports scanning files for malware before backup operations.
The backup and recovery capabilities of NetVault Plus are very important for maintaining my business.
| Product | Mindshare (%) |
|---|---|
| Infrascale Backup & Disaster Recovery | 2.1% |
| NetVault Plus | 1.9% |
| Other | 96.0% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
NetVault Plus is a dependable backup and recovery solution that efficiently manages and protects data across multiple environments, supporting scalable operations through user-friendly features and extensive compatibility with databases and virtual systems.
NetVault Plus offers a comprehensive approach to data backup and recovery, suitable for large-scale implementations across various industries. With capabilities in snapshot-based backup, swift recovery, and malware scanning, it ensures stable operations. The platform supports numerous databases and virtual machines, providing network access control and timely email updates on job statuses. Users benefit from its straightforward recovery processes and the ability to create backup jobs and tape server restoration. Though improvements are needed in web interface speed, pricing transparency, restore accuracy, and compatibility with newer technologies like MongoDB and Microsoft updates, it remains a significant tool for robust data protection.
What are the core features of NetVault Plus?In specialized industries like pharmacy and retail, NetVault Plus enhances client data management and security log processes, leveraging application snapshotting to protect virtual environments such as Nutanix Xi. It provides robust protection and backup solutions tailored to diverse server versions, including Oracle, SQL, and bare metal recovery scenarios.
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