


Pega Robotic Process Automation and INTELLIBOT compete in the robotic process automation sector. Pega seems to have the upper hand for complex enterprise needs due to its extensive feature set, while INTELLIBOT is advantageous for its user-friendly approach and advanced machine learning capabilities.
Features: Pega Robotic Process Automation stands out with end-to-end process automation, integration with CRM tools, and no-code/low-code development capabilities. Its Workforce Intelligence for CRM and centralized monitoring further enhance its offering. INTELLIBOT offers an easy-to-use visual editor, strong parallel activity capabilities, and drag-and-drop AI tools. It also provides seamless integration with Citrix and a less complicated development process.
Room for Improvement: Pega's areas for improvement include complex setup, platform dependency, and the need for more powerful OCR capabilities. There's also a call for a more intuitive UI and standalone deployment features. INTELLIBOT needs enhancements in complex logging, exception handling, and integration with Java. Users also suggest improvements in trigger action robustness and user-friendliness.
Ease of Deployment and Customer Service: Pega supports hybrid cloud deployment but faces criticism for its complex initial setup, although its customer service is generally responsive. INTELLIBOT offers similar deployment options with satisfactory technical support, focusing on development simplicity without frequent provider engagement. Both have robust community support with comparable satisfaction in resolving technical issues.
Pricing and ROI: Pega's pricing is perceived as high, targeting Fortune 500 companies with its bundled licensing model, yet it is considered good value for its comprehensive features. INTELLIBOT offers a more cost-effective solution, seen as affordable with good ROI. Its straightforward cost structure appeals to businesses seeking lower initial investments.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
The customer service is slow to respond.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
There are limitations in scaling as RPA is not a scalable solution.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
The product is good and pretty stable.
On a scale from one to ten, stability would rate at three.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
INTELLIBOT provides immediate cost savings on the headcount perspective, as a lot of operational tasks can be automated.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Mindshare (%) |
|---|---|
| Automation Anywhere | 5.5% |
| Pega Robotic Process Automation | 2.0% |
| INTELLIBOT | 0.9% |
| Other | 91.6% |

| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
INTELLIBOT specializes in AI-powered process automation, offering advanced features like parallel activity and machine learning. Its intuitive, no-code interface simplifies operations for diverse industries, enhancing efficiency and reducing costs.
INTELLIBOT provides a comprehensive platform for desktop and robotic process automation, integrating seamless tools for AI and email automation. Its drag-and-drop interface, code-free visual editor, and IntelliCapture document processing streamline complex tasks. Despite needing improved documentation and some feature enhancements, INTELLIBOT continues to thrive in sectors demanding high automation efficiency, such as banking and recruitment. It integrates well with Microsoft applications and supports various automation solutions, easing workflows for companies.
What are the key features of INTELLIBOT?INTELLIBOT is deployed extensively in banking, power, and recruitment industries, leveraging its RPA and RDA capabilities to automate tasks efficiently. It performs well with Microsoft's suite, enhancing document scanning, data retrieval, and email management. Call centers and distributors benefit from improved process workflows and integration compatibility with tools like UiPath and Blue Prism.
Pega Robotic Process Automation offers advanced UI capabilities, seamless CRM integration, and a centralized management system, enhancing efficiency with low-code options and cross-platform integration. Its centralized dashboards, scalability, and technical support provide strong foundations for diverse applications.
Pega Robotic Process Automation empowers businesses with its robust workflow systems, allowing seamless integration with CRM platforms and enhancing user experience through low-code/no-code development options. The platform's ability to automate data entry and create rapid adapters boosts functionality, ensuring enterprises can meet diverse demands efficiently. Highly valued for its centralized management and stability, Pega also provides insights into agent performance through Workforce Intelligence. It caters to both attended and unattended bots, significantly eliminating manual steps. Despite its advantages, there is room for improved OCR accuracy, user interface enhancement, cloud service expansion in regions like the Middle East and India, and simplified development tools. Addressing these could help keep pace with industry standards.
What are the key features of Pega Robotic Process Automation?Pega Robotic Process Automation finds applications across telecom, banking, insurance, and aviation sectors for operations like fraud detection, compliance checks, and task management. It boosts efficiency in activities such as dual data entry, customer data integration, and process mining. Its adaptability allows for HR and financial workflow automation, integration with mainframe systems, and development of mobile applications.
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