ITRS Geneos vs ScienceLogic comparison

Read 46 ScienceLogic reviews

4,294 Views
2,233 Comparison Views

93% willing to recommend

ITRS Geneos

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

ScienceLogic and ITRS Geneos compete in the IT monitoring and management category. ScienceLogic appears to have the upper hand due to its flexibility and comprehensive monitoring capabilities, while ITRS Geneos leads in real-time monitoring and alerting, especially in financial sectors.

Features: ScienceLogic provides powerful dashboards, dynamic apps, and robust integrations, offering customized monitoring solutions. It supports scalable infrastructure with extensive API options. Its adaptable nature supports various environments and technologies. ITRS Geneos delivers a solid real-time monitoring experience and excellent alert customization. It focuses on rapid issue detection and resolution, suitable for mission-critical environments.

Room for Improvement: ScienceLogic users suggest enhancements in reporting tools and SNMP trap processing. Some describe the interface as complex, needing better API integration and documentation for smoother customization. ITRS Geneos could improve historical data analysis and simplify its user interface. Users note its cloud monitoring capabilities require enhancement to align with modern infrastructures.

Ease of Deployment and Customer Service: ScienceLogic supports diverse deployment options, including on-premises and private clouds, with customer service praised for responsiveness and expertise. ITRS Geneos generally deploys on-premises with limited cloud use. Its customer service is supportive, though some experience issues with less knowledgeable staff.

Pricing and ROI: ScienceLogic is perceived as costly, especially in large deployments, although its pricing is flexible based on usage needs. Despite high costs, users report a positive ROI due to reduced downtime and improved infrastructure management. ITRS Geneos is also expensive, offering pricing models suited for enterprises, notably in finance. Its costs are justified by preventing severe incidents and the benefits of real-time monitoring.

To learn more, read our detailed ITRS Geneos vs. ScienceLogic Report (Updated: December 2025).

ITRS Geneos vs. ScienceLogic

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

68th

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd)

ScienceLogic

Ranking in Network Monitoring Software

16th

Ranking in IT Infrastructure Monitoring

14th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (6th), Unified Communications Monitoring (1st), Server Monitoring (10th), IT Operations Analytics (4th), Cloud Monitoring Software (12th), AIOps (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. The mindshare of ScienceLogic is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ScienceLogic	1.6%
ITRS Geneos	1.0%
Other	97.4%

IT Infrastructure Monitoring

Featured Reviews

Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

Read full review

Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

More ITRS Geneos pros

"The most valuable features of ScienceLogic are AI and machine learning."

"One of the valuable features is rapid dashboards."

"Since it is a SaaS-based product, the setup is not very difficult."

"Provides agentless monitoring so there's no need to install the agent on each server."

"The power flow is great."

"A major benefit is eliminating visibility gaps, which motivates me to consolidate tools."

"It is simple."

"ScienceLogic allows us to create and customize a user-friendly dashboard."

More ScienceLogic pros

Cons

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"I would like better access to the data that is being collected."

More ITRS Geneos cons

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."

"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."

"ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"ScienceLogic could improve the implementation, it could be made easier."

"The product must educate its strategic partners for deployment."

"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

More ScienceLogic cons

Pricing and Cost Advice

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"I can say it's not that cheap because the licensing is a little bit costly"

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"Pricing and licensing is based on the requirements."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The pricing seems reasonable. We're happy enough with it."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

More ITRS Geneos pricing and cost advice

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

More ScienceLogic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

70%

Computer Software Company

Construction Company

Outsourcing Company

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...

Splunk AppDynamics vs ITRS Geneos

Comparisons

Dynatrace vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 9% of the time

Compared 9% of the time

Prometheus-AI Platform vs ITRS Geneos

Compared 6% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 5% of the time

More ITRS Geneos Competitors

Dynatrace vs ScienceLogic

Compared 7% of the time

Datadog vs ScienceLogic

Compared 6% of the time

LogicMonitor vs ScienceLogic

Compared 6% of the time

SolarWinds NPM vs ScienceLogic

Compared 6% of the time

SolarWinds Network Device Monitor vs ScienceLogic

Compared 5% of the time

More ScienceLogic Competitors

Product Reports

Download ITRS Geneos product report

ITRS Geneos

January 2026

Download ScienceLogic product report

January 2026

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell