Jacada Intelligent Agent Engagement vs UiPath Platform comparison

Uniphore and UiPath are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #41, while UiPath is ranked #1 with an average rating of 8.6. Uniphore holds a 0.4% mindshare in RPA, compared to UiPath’s 19.4% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.

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Executive SummaryUpdated on Aug 3, 2025

UiPath Platform and Jacada Intelligent Agent Engagement are competitors in the automation solution category. UiPath seems more favorable due to competitive pricing and effective support, while Jacada has a strong advanced feature set.

Features: UiPath Platform offers robust automation capabilities with wide integrations and a flexible workflow designer. Jacada Intelligent Agent Engagement focuses on intelligent call center automation and customer interaction functionalities, enhancing its value for specific use cases.

Ease of Deployment and Customer Service: UiPath Platform provides straightforward deployment with comprehensive support resources, facilitating smoother implementation. Jacada Intelligent Agent Engagement offers more complex deployment due to its tailored solutions, supported by dedicated support teams.

Pricing and ROI: UiPath Platform features a competitive setup cost and substantial ROI through scalable automation. Jacada Intelligent Agent Engagement may require a higher initial investment but offers enhanced customer engagement features with potential for significant returns over time.

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: July 2025).

Buyer's Guide

Robotic Process Automation (RPA)

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of August 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.9%, up from 1.0% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.4%, up from 0.1% compared to the previous year. The mindshare of UiPath Platform is 19.4%, down from 26.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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Amjed Al-Tayyan

Governance Director at Diyar United Company

Automation streamlines onboarding and reduces the load on customer service agents

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability. It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automate increases efficiency and eliminates errors during documentation and invoicing processes."

"The ability to connect to websites and pull data is the solution's most valuable feature."

"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"Web scraping is quite good since it offers a lot of possibilities."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

More Automate pros

"The initial setup was fairly straightforward."

"UiPath makes you more productive because it comes with a lot of drag-and-drop features. You don't need to know the APIs to access particular elements on the screen."

"The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation."

"Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task."

"The speed of development in UiPath is very fast."

"The tool's most valuable feature is RPA."

"UiPath is good for data scraping and extracting information from websites."

"Screen scraping credentials of whatever features that it has. The robot can log into the system, scrape the data, and enter the data into the system. This eliminates a lot of the manual work that the team had to do, which has improved the performance. Our teams used to do a lot of data entry, and this repetitive work has been reduced. The same resource can now work on some high-end work."

"UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them."

More UiPath Platform pros

Cons

"The OCR for Hebrew text needs to be improved."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

"The documentation is not that great."

"It's possible that they could use a stronger community for seeking guidance and help."

"There is a lack of good development for artificial intelligence, such as machine learning."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"Fortra's Automate is not as reliable as I would like it to be."

More Automate cons

"They need to create a workflow system."

"UiPath's interface and user experience could be improved. The name is UiPath, but their UI is not that great. It's outdated. It seems like a 2014 or 2015 software. They should look at other products on the market."

"Monitoring and statistics need improvement. It's quite hard to export if you want a long, clear report. It's quite hard to do that based on the style and functionality. You have to feed in your own functionality to do this."

"The certification can be made more affordable."

"The support for this solution is tedious. I would rate it a five out of ten. If we don't respond or the ticket closes, we do not get a response from them."

"The setting up of the cloud was a little bit confusing for us. We expected someone to walk us through that process and we just did it ourselves and weren't sure if we were doing it right."

"My overall thoughts regarding the licensing cost of UiPath Platform is that it is a bit more expensive solution compared to others."

"A bot that could provide feedback would be nice."

"Currently, UiPath doesn't provide automatic notifications for known bugs in new releases."

More UiPath Platform cons

Pricing and Cost Advice

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"It comes with a package that costs approximately $20,000 USD per year."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"Once you buy the software, you just pay for the support for backend help."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

More Automate pricing and cost advice

Information not available

"I was not involved in the pricing negotiations, but as far as I understand, my team was happy with the pricing. So, I assume that its price is moderate and competitive. It isn't highly-priced."

"It is expensive, and now it is getting more expensive. They are the number one in the market, and they are taking advantage of that. It is hard for the companies that have the full infrastructure supported on UiPath to change it. They have to keep it. UiPath is taking advantage of it."

"They have been increasing the price. The explanation that they are providing is that they are adding more features. This works perfectly fine for customers who are looking for new intelligent automations, but there is another set of customers who are using UiPath for vanilla, plain automations. Offering them something that is not required and asking them to pay more puts a burden on them. That seems to be a problem for the customers. Many of them have mentioned this concern because it is increasing the prices of automation every year, which is not acceptable to all customers."

"UiPath is priced to accommodate large enterprises, but it is expensive for small and medium-sized enterprises."

"I do not like the enormous jumps that they have had in the past. The ROI has become a lot harder because of the pricing changes. When you have time to plan for it, the ROI is there. If it was cheaper, it would make my life easier, but on the other hand, it is worth it."

"If you want to do a demo trial, it is a 30 days free."

"UiPath has a free community version."

"UiPath is expensive compared to the competition."

More UiPath Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Performing Arts

No data available

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

The main purpose is for automation. That has been the purpose why I have been using it so far.

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What is your experience regarding pricing and costs for Fortra Automate?

Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within...

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Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...

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Comparisons

Microsoft Power Automate vs Automate

Compared 24% of the time

Redwood Software - Finance Automation Edition vs Automate

Compared 9% of the time

Blue Prism vs Automate

Compared 8% of the time

Automation Anywhere vs Automate

Compared 6% of the time

MOVEit vs Automate

Compared 5% of the time

More Automate Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 45% of the time

SAP Intelligent RPA vs Jacada Intelligent Agent Engagement

Compared 34% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs UiPath Platform

Compared 20% of the time

Blue Prism vs UiPath Platform

Compared 12% of the time

Automation Anywhere vs UiPath Platform

Compared 11% of the time

Pega Robotic Process Automation vs UiPath Platform

Compared 5% of the time

WorkFusion vs UiPath Platform

Compared 2% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Automate

August 2025

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Buyer's Guide

Robotic Process Automation (RPA)

July 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

UiPath Platform

July 2025

Download UiPath Platform product report

Also Known As

HelpSystems Automate, Automate

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?

Intuitive Interface: Drag-and-drop design eases automation for non-experts.
Orchestrator Management: Effective bot and process management for operational control.
AI-Driven Features: Document Understanding and OCR optimize data processes.
Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
Automation Cloud: Simplifies deployment and streamlines maintenance operations.

What benefits should users consider in reviews?

Time Savings: Automation reduces time spent on repetitive tasks.
Cost Efficiency: Decreases operational costs by minimizing manual labor.
Productivity Boost: Attended/unattended automation increases productivity.
Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Robotic Process Automation (RPA)

July 2025

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