Jacada Intelligent Agent Engagement vs Nintex RPA comparison

Uniphore and Nintex are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #41, while Nintex is ranked #23 with an average rating of 6.5. Uniphore holds a 0.8% mindshare in RPA, compared to Nintex’s 2.0% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 88% of Nintex users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

434 Views
421 Comparison Views

100% willing to recommend

Nintex RPA

Read 30 Nintex RPA reviews

1,919 Views
1,861 Comparison Views

88% willing to recommend

Jacada Intelligent Agent En...

Nintex RPA

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Nintex RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: December 2025).

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

41st

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Nintex RPA

Ranking in Robotic Process Automation (RPA)

23rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.8%, up from 0.1% compared to the previous year. The mindshare of Nintex RPA is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Nintex RPA	2.0%
Jacada Intelligent Agent Engagement	0.8%
Other	97.2%

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

Read full review

JonathanNg

Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees

Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows

To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to make errors once in a while, but the solution has almost zero percent errors."

"It's very seamless to interact with Excel files and web app pages."

"What I like most about Kryon RPA is the user experience. I also find the layout and design of the solution better for programming compared to other RPA solutions."

"While we have only explored the simple use cases so far, Nintex RPA has good integration capabilities, such as working well with Gmail and Outlook to automate document handling and notifications."

"We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes... The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration."

"The most valuable features for our organization are the automatic processes which save main power in the back office."

"We have been using Kryon Process Discovery for about a year now. With our initial tests and monitoring just a couple people, we were able to identify 79 possible use cases within a one-month period."

"The recording capability is valuable because of the amount of data it captures automatically. It's quite good. It means less development, and fewer configuration settings to fill in after you're done."

More Nintex RPA pros

Cons

"They need to create a workflow system."

"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."

"I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures."

"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."

"With the customer support, there have been some times where we have had to go through explaining the issue a couple times because it has gone through a couple of people's hands. There have been a couple of scenarios where we have had to re-explain the issue and bring somebody new up to speed on what is going on or what the problem is."

"The process discovery tool of Kryon RPA could be improved because of its limitations."

"From our experience, the product is not suitable for end users."

"What we are lacking is OCR, the ability to read text. We would like it to have the ability to take a page which is free text and analyze it, and then for the robot to know what to do next. This ability does not exist in Kryon products."

"Kryon RPA's integration with other solutions could be more seamless."

More Nintex RPA cons

Pricing and Cost Advice

Information not available

"It is very cheap. I would rate the pricing a three out of ten, with ten being expensive."

"For an unattended robot it's $6000 a month."

"We're paying in the neighborhood of about $66,000 a year. The cost is fairly similar to its competitors' costs. It might have been a little bit more reasonable than the others, and that cost was with Process Discovery in addition."

"The price is affordable."

"Licensing costs are about $100,000 a year without any additional costs."

"We are probably saving $6000 to $8000 a month in labor costs. It's not a ton, but we're right around $60,000 to $80,000 a year with our current deployment."

"In addition to the standard licensing costs, there are manpower costs."

"Compared to its competitors, Kryon RPA's pricing is very competitive."

More Nintex RPA pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

11%

Real Estate/Law Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	7
Large Enterprise	18

Questions from the Community

Ask a question

Earn 20 points

Best RPA tools for IBM iSeries

We have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM iSeries integration using the IBM ACS 5250 emulator, in addition Datamatics TruBot is an alternative solution.

See all answers

What do you like most about Nintex RPA?

Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards.

See all answers

What is your experience regarding pricing and costs for Nintex RPA?

Although Nintex RPA is expensive, it is somewhat affordable considering its features. I would rate the cost aspect as an eight out of ten.

See all answers

Comparisons

SAP Intelligent RPA vs Jacada Intelligent Agent Engagement

Compared 25% of the time

UiPath Platform vs Jacada Intelligent Agent Engagement

Compared 18% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 13% of the time

epiplex Automation Studio vs Jacada Intelligent Agent Engagement

Compared 10% of the time

ABBYY Vantage vs Jacada Intelligent Agent Engagement

Compared 9% of the time

More Jacada Intelligent Agent Engagement Competitors

Fortra's Automate vs Nintex RPA

Compared 18% of the time

UiPath Platform vs Nintex RPA

Compared 15% of the time

Automation Anywhere vs Nintex RPA

Compared 10% of the time

IBM Robotic Process Automation (RPA) vs Nintex RPA

Compared 9% of the time

Jiffy.ai Automate vs Nintex RPA

Compared 5% of the time

More Nintex RPA Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Nintex RPA

January 2026

Download Nintex RPA product report

Also Known As

No data available

Kryon RPA

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

Nintex

Sample Customers

Humana, Turk Telekom, Leumi Card

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Download Free Report

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.