Jacada Intelligent Agent Engagement vs SAP Intelligent RPA comparison

Uniphore and SAP are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #41, while SAP is ranked #17 with an average rating of 7.0. Uniphore holds a 0.8% mindshare in RPA, compared to SAP’s 2.1% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 87% of SAP users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

434 Views
421 Comparison Views

100% willing to recommend

SAP Intelligent RPA

Read 8 SAP Intelligent RPA reviews

1,430 Views
1,387 Comparison Views

87% willing to recommend

Jacada Intelligent Agent En...

SAP Intelligent RPA

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and SAP Intelligent RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: December 2025).

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

41st

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Intelligent RPA

Ranking in Robotic Process Automation (RPA)

17th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.8%, up from 0.1% compared to the previous year. The mindshare of SAP Intelligent RPA is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
SAP Intelligent RPA	2.1%
Jacada Intelligent Agent Engagement	0.8%
Other	97.1%

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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SantoshSundar

RPA Technical Solution Lead at Infomentum

Helps automate processes but needs to offer different licensing models to users

Right now, I am not working on process mining at the minute. Before I switched to the company, I worked extremely closely with the process mining tool from UiPath, SAP BTP, and the process mining that they had created. I am working with MuleSoft Automation and Anypoint. We are not doing any sort of process mining at the minute, but in my company, because MuleSoft is one of the only RPA tools that we are looking at, we have another application called Appian that we are trying to explore now. Appian has process mining capability, which is why we thought we would look at it along with AI capabilities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"The initial setup of SAP Contextor is easy."

"Scalability is fine. It is pretty nice."

"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."

"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."

"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."

"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."

"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."

"It is a stable solution...It is a scalable solution."

Cons

"They need to create a workflow system."

"SAP Contextor could improve by automating some processes."

"The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."

"I found that the SAP scripting of a program is easier than SAP Contextor."

"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."

"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."

"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."

"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."

"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."

Pricing and Cost Advice

Information not available

"The pricing is not that expensive. It is manageable."

"It all comes with a bundle right now. Having advanced features, it is competitively priced."

"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."

"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

Ask a question

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What needs improvement with SAP Contextor?

The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would be really good. Even a flat rate kind of licensing model would be good, where, fo...

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What is your primary use case for SAP Contextor?

The inputs of SAP Intelligent RPA used to come from the process mining output. Whenever we connect process mining to the SAP instances, their SAP instances give us what processes, where the bottlen...

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What advice do you have for others considering SAP Contextor?

Speaking about bot creation and management features, I rate the tool as four out of five compared to the other market leaders. UiPath is much better, but SAP is not very far behind. For SAP Intelli...

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Comparisons

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Compared 18% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 13% of the time

epiplex Automation Studio vs Jacada Intelligent Agent Engagement

Compared 10% of the time

ABBYY Vantage vs Jacada Intelligent Agent Engagement

Compared 9% of the time

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UiPath Platform vs SAP Intelligent RPA

Compared 24% of the time

SAP Build Process Automation vs SAP Intelligent RPA

Compared 16% of the time

Automation Anywhere vs SAP Intelligent RPA

Compared 11% of the time

Microsoft Power Automate vs SAP Intelligent RPA

Compared 8% of the time

Blue Prism Cloud vs SAP Intelligent RPA

Compared 5% of the time

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Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

SAP Intelligent RPA

January 2026

Download SAP Intelligent RPA product report

Also Known As

No data available

SAP Contextor, Contextor

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

SAP

Sample Customers

Humana, Turk Telekom, Leumi Card

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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