The ServiceNow Automation Engine is a powerful tool that helps organizations streamline IT processes, automate routine tasks, enhance operational efficiency, and improve workflow management. Users have reported using the platform for incident response automation, service request management, compliance policy enforcement, and cross-platform workflow orchestration.
With features like easy workflow creation, efficient task automation, and seamless integration capabilities, users can save time, reduce manual errors, and increase productivity. The platform also offers robust reporting and analytics features for monitoring and troubleshooting workflows in real-time, providing valuable insights into automation processes.
As the leader of domestic RPA, the UiBot team has nearly two decades of UI automation technology accumulation, providing enterprises and individuals with professional, comprehensive, safe and reliable robotic process automation solutions. The robot built on the UiBot platform can simulate human operations on a computer and automatically perform tasks according to certain rules, such as processing emails and documents, generating files and reports in large quantities, and entering CRM systems to perform specific tasks. The UiBot team also has deep technical accumulation in AI and has launched a series of RPA + AI solutions, from process automation to cognitive automation, further expanding the scope of application of RPA.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
RPA is a software solution for business process automation. RPA is recognized as one of the most disruptive and futuristic technologies used by the world’s most successful businesses in every industry.
The RPA platform provides the tools to create software robots (“Bots”) to build Intelligent Digital Workforce.
Digital Workers are virtual employees who enhance and augment human work by combining Artificial Intelligence, Machine Learning, Computer Vision, Natural Language Processing and Analytics to automate business processes from end to end - bridging the gap between the front and back office.
