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Juniper Mist Premium Analytics vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Juniper Mist Premium Analytics
Ranking in Network Monitoring Software
57th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, down from 0.5% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
Juniper Mist Premium Analytics0.4%
Other98.1%
Network Monitoring Software
 

Featured Reviews

JM
Senior Network Engineer at a consultancy with 10,001+ employees
Users value data-driven insights for optimizing business operations
The most important features are the site-to-site user experience, including details like how many users are on a site, the number of users on an SSID, and identifying guest users in business premises. These features help in understanding peak times during business hours and are highly valued by customers in Qatar.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can manage the entire system across the network and troubleshoot the pain points."
"The solution is stable due to its Cloud-based nature, which eliminates downtime or crashing issues."
"The single dashboard is a valuable feature."
"The most valuable feature is the transparency into how applications are running."
"The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components."
"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."
"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."
"Its most valuable feature is application performance monitoring, as it gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues."
"It is a software solution as a service, so I don't have to manage it on-premise."
"In my opinion, New Relic is a good tool, and if a colleague was asking my opinion, I would say "Go ahead and use it!" It is a good solution."
"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."
 

Cons

"The Wi-Fi side needs improvement."
"Before October 2024, there was room for improvement in the UI to make it more user-friendly. The Client Insight page on Juniper Mist Premium Analytics could be made simpler."
"The technical support needs improvement."
"It constantly aggregates data so it’s not a true indication of how our application is doing."
"Joining datasets. Currently, it’s only possible to pull data from a single event type."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"Raw transaction didn’t give us data that we needed."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."
"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."
 

Pricing and Cost Advice

"The solution is expensive."
"It would be nice if we could buy it annually instead of monthly."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"We're paying for the New Relic APM license annually."
"The solution is less expensive than AppNeta."
"Because of budget, we are not using the mobile app part of this tool."
"Comparatively, the pricing is expensive."
"This is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Government
7%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?
The pricing for Juniper Mist is moderate. It is neither high nor low, making it affordable for customers who require the product.
What needs improvement with Juniper Mist Premium Analytics?
Before October 2024, there was room for improvement in the UI to make it more user-friendly. The Client Insight page on Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-rev...
What is your primary use case for Juniper Mist Premium Analytics?
I have been using Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-reviews ) for almost three and a half years, mainly in a service-based company in Qatar. The primary use ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Juniper Mist Premium Analytics vs. New Relic and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.