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Juniper Mist Premium Analytics vs New Relic comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Juniper Mist Premium Analytics
Ranking in Network Monitoring Software
56th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)
 

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, down from 0.5% compared to the previous year. The mindshare of New Relic is 1.4%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
Juniper Mist Premium Analytics0.4%
Other98.2%
Network Monitoring Software
 

Featured Reviews

JM
Senior Network Engineer at a consultancy with 10,001+ employees
Users value data-driven insights for optimizing business operations
The most important features are the site-to-site user experience, including details like how many users are on a site, the number of users on an SSID, and identifying guest users in business premises. These features help in understanding peak times during business hours and are highly valued by customers in Qatar.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable due to its Cloud-based nature, which eliminates downtime or crashing issues."
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"It’s a solid product; they continue to innovate year after year, and they’re a very solid product and a very solid company."
"It offers helpful user metrics so we can learn more about the user experience."
"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."
"Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform."
"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"Customer Service: Excellent. Technical Support: Excellent."
"The solution offers good documentation."
 

Cons

"Before October 2024, there was room for improvement in the UI to make it more user-friendly. The Client Insight page on Juniper Mist Premium Analytics could be made simpler."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"In the first stage, the area of development, infrastructure and communication portal."
"I think their dev packages for server monitoring could handle configuration a bit better."
"We had everything in hand with New Relic initially, however, the pricing wasn't convenient for us, so we had to step back from using it."
"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."
"I haven't come across any features that are lacking."
"The thing missing from these platforms is connectivity."
"It constantly aggregates data so it’s not a true indication of how our application is doing."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
 

Pricing and Cost Advice

"The solution is expensive."
"Pricing is better with New Relic APM than Dynatrace."
"Cost is significant with a lot of extras."
"This is an expensive tool."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
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920,574 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Government
8%
Computer Software Company
7%
Financial Services Firm
13%
Outsourcing Company
11%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise80
 

Questions from the Community

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?
The pricing for Juniper Mist is moderate. It is neither high nor low, making it affordable for customers who require the product.
What needs improvement with Juniper Mist Premium Analytics?
Before October 2024, there was room for improvement in the UI to make it more user-friendly. The Client Insight page on Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-rev...
What is your primary use case for Juniper Mist Premium Analytics?
I have been using Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-reviews ) for almost three and a half years, mainly in a service-based company in Qatar. The primary use ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Juniper Mist Premium Analytics vs. New Relic and other solutions. Updated: November 2026.
920,574 professionals have used our research since 2012.