KACE Systems Management Appliance (SMA) vs TeamViewer ONE comparison

Quest Software and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #11 with an average rating of 8.5, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 24, 2026

KACE Systems Management Appliance and TeamViewer ONE compete in the endpoint management category. KACE appears to have the upper hand due to its extensive endpoint management features and positive feedback on ROI.

Features: KACE offers automated software deployment, asset management, and a service desk supported by its integration with Bomgar for streamlined image deployment across campuses, which improves patch management and asset tracking. TeamViewer ONE is highlighted for its ease of remote management and platform accessibility.

Room for Improvement: KACE users face challenges with scalability and ease of use, especially with a large number of devices, as well as outdated interfaces. TeamViewer ONE could benefit from pricing flexibility, enhanced security, and better network stability and compatibility.

Ease of Deployment and Customer Service: KACE is favored for on-premises environments with its robust technical support, though it occasionally experiences communication issues. TeamViewer ONE provides more deployment flexibility with hybrid and cloud options but encounters network stability criticisms.

Pricing and ROI: KACE is cost-effective for large institutions with significant ROI due to time savings and productivity enhancements, while TeamViewer ONE is reasonably priced yet considered expensive by some users needing multiple licenses, although it provides effective remote management.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. TeamViewer ONE Report (Updated: June 2026).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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AdityaJain

Security Administrator at EbixCash

Centralized software deployment has simplified endpoint control but needs stronger security alerts

What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."

"The most valuable aspect of the product is data loss prevention, which is really a benefit of the platform in general."

"Microsoft Intune is brilliant for scalability and is excellent for scaling purposes."

"Intune's integration with Microsoft 365 is exceptional."

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"The Advanced Endpoint Analytics in Microsoft Intune has improved and helps us proactively detect and remediate anomalies in endpoints."

"From my perspective, I appreciate the scalability in Microsoft Intune and the portal management, which is extremely intuitive and very simple to use."

"We have one MDM that works with Windows, iOS, and Android."

More Microsoft Intune pros

"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."

"The service desk can be configured and customized to better serve our environment."

"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."

"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."

"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."

"Without this solution, we would be dead in the water."

"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."

"It paid for itself within the first month we had it, so the return on investment was incredible."

More KACE Systems Management Appliance (SMA) pros

"I like that we can get a remote desktop view and even full control over remote machines for communication and troubleshooting, and we can make calls or chat over the applications, which are all quite helpful."

"Even if I've had three computers connected it has been fairly stable."

"The initial setup of TeamViewer Remote Management is very simple."

"Transferring files and viewing data work well with TeamViewer Remote Management."

"TeamViewer Remote Management is very easy and very good for remote work."

"It is great for remote support; it works well, we can transfer files, or we can share the system with more than one person at the same time, it is easy to set up, the solution is stable and secure, and we haven't had an issue with the pricing."

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."

"TeamViewer Remote Management is easy to use and user-friendly."

More TeamViewer ONE pros

Cons

"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."

"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."

"It isn't easy to use. It's very complicated, but as long as you take the time to learn it, you can do just about anything you want with your device."

"There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID."

"Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

"Some enrollment features could be improved."

"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."

More Microsoft Intune cons

"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."

"I still need better communication about which processes are really due and which processes are currently being processed."

"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."

"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."

"It could be designed a little bit more intuitively in terms of administration."

"The K1000 doesn't communicate well with some clients without SMB."

"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."

"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."

More KACE Systems Management Appliance (SMA) cons

"The connectivity could improve."

"The price for the license could be improved, as well as the setup could be easier."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."

"Using the solution’s remote connection causes some lagging issues."

"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

More TeamViewer ONE cons

Pricing and Cost Advice

"The licensing costs we leave up to the customer and these vary from one to another."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"There is a license needed to use the solution and we are on an annual license."

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."

"The pricing is competitive, but it is not cheap."

More Microsoft Intune pricing and cost advice

"It may be more expensive, but you get what you pay for."

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"The pricing and licensing are absolutely fair."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"The pricing is great. It's billed annually and it's very reasonable."

"We buy consulting fees from Software Factory, then we pay extra for it."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"Addition services could be lower priced."

"It is a licensed product."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"Its price is a little high as compared to other solutions."

"We pay a yearly licensing fee."

"My company uses the free version of TeamViewer Remote Management."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

11%

University

10%

Financial Services Firm

Outsourcing Company

13%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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What is your experience regarding pricing and costs for Quest KACE Systems Management?

In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA...

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What needs improvement with Quest KACE Systems Management?

For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agen...

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What is your primary use case for Quest KACE Systems Management?

I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...

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What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

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What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

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What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Product Reports

Buyer's Guide

Microsoft Intune

July 2026

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Buyer's Guide

KACE Systems Management Appliance (SMA)

July 2026

KACE Systems Management Appliance (SMA) report

Download KACE Systems Management Appliance (SMA) product report

Buyer's Guide

TeamViewer ONE

July 2026

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Dell KACE Systems Management

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Carey Paul Honda

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

June 2026

Free Report: KACE Systems Management Appliance (SMA) vs. TeamViewer ONE

Find out what your peers are saying about KACE Systems Management Appliance (SMA) vs. TeamViewer ONE and other solutions. Updated: June 2026.

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