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Kampyle vs Qualtrics XM Platform comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kampyle
Ranking in Survey Software
7th
Ranking in Customer Feedback Management
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Survey Software
1st
Ranking in Customer Feedback Management
1st
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
18
Ranking in other categories
Customer Experience Management (6th), Social CRM (6th), Product Management Software (2nd)
 

Mindshare comparison

As of June 2026, in the Survey Software category, the mindshare of Kampyle is 3.4%, up from 0.5% compared to the previous year. The mindshare of Qualtrics XM Platform is 15.0%, down from 33.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Survey Software Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform15.0%
Kampyle3.4%
Other81.6%
Survey Software
 

Featured Reviews

it_user1434 - PeerSpot reviewer
eCommerce Expert at a tech company with 51-200 employees
Product review for kampyle
Easy way to collect bugs and feedback on a website. Not a huge fan of the user experience.
Romina Dorola - PeerSpot reviewer
Head Of Vo C Strategy & Customer Success at TheX
Experience programs have delivered unified insights and closed-loop actions across journeys
On the negative side of Qualtrics XM Platform, I see that there could be improvements. There were few ways of analyzing unstructured data aside from Text iQ. Customers are trying to analyze not just survey feedback but also contact center calls and chatbot chats to avoid asking customers for information that may already be in the organization's existing data. I thought that was a good point they needed to cover, and I believe they are launching or have launched that this year, though I have not tried it yet. Regarding potential improvements for Qualtrics XM Platform, they have created a feature that allows you to analyze data that does not come from surveys, such as support calls and chatbot interactions, which is valuable.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Easy way to collect bugs and feedback on a website."
"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"Workflows are very powerful. There are a lot of good things, but I feel workflows are the best."
"Qualtrics XM Platform has improved our ability to collect and analyze feedback efficiently, leading to more informed decision-making and better program management."
"Time has been saved significantly because for every application, developers do not have to make custom feedback forms."
"Qualtrics XM Platform has positively impacted my organization by providing a much better understanding of our clients and partners."
"It is the Ferrari of XM platforms."
"The solution is very simple to use."
 

Cons

"Not a huge fan of the user experience."
"I am not rating it higher because advanced configuration can be complex, reporting customization has a learning curve, and pricing and licensing need careful governance."
"It is not easy to implement."
"On the negative side of Qualtrics XM Platform, I see that there could be improvements."
"The solution should add more visual-type elements or image-based question approaches."
"The process of creating, updating, and importing participants needs to be more flexible"
"It is not easy to implement because it requires an implementation partner for about three to four months."
"The solution's integration with Salesforce should be improved."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
 

Pricing and Cost Advice

Information not available
"Delighted by Qualtrics is more expensive than the competitor solutions"
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
"The solution is fairly expensive, but it would be money well spent."
"Pricing depends upon the different kinds of use cases."
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
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Top Industries

By visitors reading reviews
No data available
University
12%
Financial Services Firm
9%
Manufacturing Company
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise7
 

Questions from the Community

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What is your experience regarding pricing and costs for Delighted by Qualtrics?
Regarding pricing, I am not aware of it because Roche admin team already manages it. I am not involved in it, so I really do not know about the cost.
What needs improvement with Delighted by Qualtrics?
To improve Qualtrics XM Platform, the current issue is that it has a steep learning curve; it is a bit complicated to understand at first. Perhaps the whole instance can be simplified, as the proce...
What is your primary use case for Delighted by Qualtrics?
My main use case for Qualtrics XM Platform is for customer satisfaction, employee engagement, and market research. A specific example of how I use it for customer satisfaction is after every implem...
 

Also Known As

No data available
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Puma, Canon, Telstra, Clarks, ThermoFisher Scientific, SwissCom, Australia Post, Nationwide, EDF Energy, Teliasonera
Aetna, 1 800 Contacts, GE