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KiSSFLOW vs OpenText MBPM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KiSSFLOW
Ranking in Business Process Management (BPM)
32nd
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (25th), Rapid Application Development Software (26th), Low-Code Development Platforms (29th)
OpenText MBPM
Ranking in Business Process Management (BPM)
40th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of KiSSFLOW is 1.2%, up from 0.7% compared to the previous year. The mindshare of OpenText MBPM is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
KiSSFLOW1.2%
OpenText MBPM0.9%
Other97.9%
Business Process Management (BPM)
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
Business Tools at Motorola Solutions
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
Jaideep MS - PeerSpot reviewer
Practice Director at a outsourcing company with 51-200 employees
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the forms which help us to get information."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The ease of use is great; the user interface is very, very good, and the creation of process forms is very simple while offering a good amount of detail that can be captured."
"The support team responds fast."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
"OpenText MBPM is a stable solution."
 

Cons

"KiSSFLOW needs to improve its integration."
"There is a lag in the delay between API calls."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"The integration between forms should be made easier."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"There are shortcomings in the solution's support and documentation part."
"The user interface could be better in OpenText MBPM."
 

Pricing and Cost Advice

"The product costs $15 per user per month."
"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
"This is an affordable product and everything is included in the subscription."
"Your company must subscribe to the solution if you create a business account."
"The license is very expensive."
"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
"There is an annual license to use OpenText MBPM."
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Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
12%
Outsourcing Company
10%
Comms Service Provider
7%
Construction Company
19%
Comms Service Provider
16%
Financial Services Firm
12%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
No data available
 

Comparisons

 

Also Known As

No data available
Metastorm BPM
 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
Find out what your peers are saying about KiSSFLOW vs. OpenText MBPM and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.