KiSSFLOW is known for its simplicity and user-friendly approach compared to ServiceNow Now Platform, which offers extensive capabilities for larger enterprises. KiSSFLOW appeals to SMBs seeking straightforward solutions, whereas ServiceNow Now Platform is favored for its scalability and comprehensive functionalities suitable for complex IT requirements.
Features: KiSSFLOW users value its ease of use, customization options, and workflow automation capabilities. ServiceNow Now Platform is praised for its extensive feature set including IT service management, and robust integration capabilities.
Room for Improvement: KiSSFLOW users suggest improvements in reporting, integrations, and scalability for more extensive operations. ServiceNow Now Platform users recommend enhancements in the complexity of the customization process and the speed of the platform.
Ease of Deployment and Customer Service: KiSSFLOW users report a smoother, quicker deployment process and find customer support responsive and helpful. ServiceNow Now Platform users find the deployment process to be lengthier, with a need for more technical expertise, but they appreciate the extensive support resources provided.
Pricing and ROI: KiSSFLOW provides a lower cost of setup with quicker ROI, making it attractive for smaller businesses. ServiceNow Now Platform requires a higher initial investment but is seen as delivering higher long-term ROI due to its extensive capabilities.
They are very good and prompt and quite knowledgeable about the internals of ServiceNow Now Platform.
They have enough knowledge to say the right things.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
It is easily scalable and very powerful in this direction.
Overall, it achieves a 99.99% SLA on availability.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
ServiceNow Now Platform has improved it since then.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
| Product | Mindshare (%) |
|---|---|
| ServiceNow Now Platform | 2.1% |
| KiSSFLOW | 1.4% |
| Other | 96.5% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 35 |
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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