

Symantec Messaging Gateway and Kiteworks compete in the secure messaging and file-sharing category. Symantec has an edge in advanced threat protection and spam filtering, while Kiteworks excels in data privacy and easy large file transfers.
Features: Symantec Messaging Gateway offers robust malware protection, advanced content filtering, and extensive policy customization. It's praised for scalability and effective threat management. Kiteworks specializes in secure file sharing, large file transfers, and administrative control with features like two-factor authentication and detailed tracking.
Room for Improvement: Symantec Messaging Gateway users suggest improvements in unstructured data detection, integration with other security products, and a modernized interface. They also desire better local support and advanced threat handling. Kiteworks users call for better admin processes, seamless updates, and a more robust knowledge base. They also request enhancements in automatic offboarding and stability.
Ease of Deployment and Customer Service: Symantec Messaging Gateway primarily operates on-premises but offers hybrid setups, with technical support reportedly declining post-Broadcom acquisition. Kiteworks, adaptable to cloud environments, receives positive feedback for ease of use and setup, though some users express dissatisfaction with support response times.
Pricing and ROI: Symantec's pricing is considered high, especially for additional features like content encryption. Users appreciate its spam and antivirus protection but find the cost higher compared to competitors. Kiteworks is reasonably priced given its security features, though some find the licensing confusing. Both solutions show positive ROI in threat management and data protection.
| Product | Mindshare (%) |
|---|---|
| Kiteworks | 1.4% |
| Symantec Messaging Gateway | 2.6% |
| Other | 96.0% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 8 |
Kiteworks provides secure enterprise file sharing with mobile access and collaboration tools, supporting up to 100 GB transfers. It ensures data safety with encryption and offers a smooth interface for independent data management.
Kiteworks is tailored for effective large-scale data transfers using SFTP, email, and web. It supports two-factor authentication, antivirus scanning, and seamless integration with SSO to minimize administrative tasks. Users benefit from a centralized platform that offers visibility and control over data exchanges, receiving activity notifications and managing encryption keys independently. Despite its strengths, technical support and interface stability need improvement, along with the introduction of automated LDAP syncing and expanded knowledge resources.
What features make Kiteworks stand out?Organizations in sectors like healthcare and finance utilize Kiteworks to securely share and transfer sensitive data, from medical records to credit card information, ensuring compliance and data integrity. Industries benefit from its automated data transfer and secure communication capabilities, critical for operations ranging from air quality monitoring to banking transactions.
Symantec Messaging Gateway offers robust email threat protection, including spam, phishing, and malware defenses, with cloud-based management reducing administrative load. Its reputation in security ensures trust among businesses seeking reliable email protection.
Symantec Messaging Gateway provides comprehensive solutions for email security, using advanced content filtering and a significant threat database. Recognized for ease of setup and management, it simultaneously supports scalability and custom policies. Businesses can rely on its email encryption, content monitoring, and threat detection with integration capabilities for Microsoft Office 365, enhancing its defensive measures. While its interface and integration features may appear dated, upgrades in technical support and cloud transition strengthen prospects for future usability.
What standout features does Symantec Messaging Gateway offer?Symantec Messaging Gateway is deployed across industries seeking strong email security, safeguarding against phishing and malware while applying data protection policies. Companies encrypt outgoing communications, monitor message content, and secure sensitive data to protect against threats in the digital landscape.
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