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Symantec Messaging Gateway pros and cons

Vendor: Broadcom
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Symantec Messaging Gateway excels at blocking spam and includes advanced content filtering, malware, and antivirus defenses.
It offers easy installation and maintenance which can be handled by a single administrator.
Symantec Messaging Gateway is noted for its stability and scalability.
The platform facilitates simple configuration, deployment, and management processes.
It is highly customizable, allowing the creation of specific domain rules and spam or malware policies.

CONS

Symantec Messaging Gateway needs better integration with Symantec Endpoint Protection.
Detection can be improved due to false negatives and false positives, and they have routing problems linked to DNS issues.
Symantec Messaging Gateway lacks advanced threat handling when compared with other threat protection solutions.
Local partner support is insufficient and not technically proficient, even though vendor support is good.
False positive submissions and memory usage must be improved.
 

Symantec Messaging Gateway Pros review quotes

Girish Vijay - PeerSpot reviewer
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
Aug 25, 2023
Symantec’s spyware and malware signature database is very good compared to other products.
Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security
Nov 9, 2023
The anti-malware and spam features are valuable.
Dushyant Trivedi - PeerSpot reviewer
SAP BASIS Consultant at Gujarat Gas Limited
Nov 21, 2023
Symantec is a secure product.
Learn what your peers think about Symantec Messaging Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Shahram Dehghani - PeerSpot reviewer
Security Technical Manager at Modaberan Fanavari Pasargad
Oct 27, 2023
Symantec Messaging Gateway has a good GUI, and it is very powerful in detecting viruses and spam.
Reynaldo Ruiz Flores - PeerSpot reviewer
Self Employed, Freelance, Consultor, Sales - Learning Time at SpectralByte
Jun 1, 2023
The solution is highly customizable. You can make rules for domains and configure policies for spam or malware. Messaging Gateway is an on-prem solution, so it's useful for companies without a cloud presence.
EO
System Administrator at Haaretz
Mar 28, 2023
The solution is "set and forget". You pay for it and everything is done for you.
SK
Cyber Security Consultant at HCL Technologies
Jul 20, 2022
It has very good capabilities for managing malware.
reviewer1669458 - PeerSpot reviewer
IT Consultant at a energy/utilities company with 10,001+ employees
Dec 8, 2021
The solution is stable and the performance is good.
Marlon Coelho - PeerSpot reviewer
Security Solutions Specialist at a tech services company with 11-50 employees
Jan 19, 2023
The most valuable feature of the solution is the content filtering policies because the solution offers huge options for configuration, such as hardware manipulation, et cetera, and the dictionaries make the work easier.
MC
Technician for infrastructure at SOFIA COOOLBOX PoP SULTAN
Oct 5, 2022
What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface.
 

Symantec Messaging Gateway Cons review quotes

Girish Vijay - PeerSpot reviewer
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
Aug 25, 2023
The product must improve the user dashboards.
Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security
Nov 9, 2023
The false positive submissions must be improved.
Dushyant Trivedi - PeerSpot reviewer
SAP BASIS Consultant at Gujarat Gas Limited
Nov 21, 2023
The solution takes up a lot of memory.
Learn what your peers think about Symantec Messaging Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Shahram Dehghani - PeerSpot reviewer
Security Technical Manager at Modaberan Fanavari Pasargad
Oct 27, 2023
Symantec Messaging Gateway should include better exclusions and exceptions for better administration.
Reynaldo Ruiz Flores - PeerSpot reviewer
Self Employed, Freelance, Consultor, Sales - Learning Time at SpectralByte
Jun 1, 2023
The documentation could have more detailed examples of how to use the product in various situations. As more companies shift to the cloud, they could better integrate the on-prem and cloud versions through an on-prem client.
EO
System Administrator at Haaretz
Mar 28, 2023
We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam.
SK
Cyber Security Consultant at HCL Technologies
Jul 20, 2022
They really need to create a good package that competes with Microsoft.
reviewer1669458 - PeerSpot reviewer
IT Consultant at a energy/utilities company with 10,001+ employees
Dec 8, 2021
The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers.
Marlon Coelho - PeerSpot reviewer
Security Solutions Specialist at a tech services company with 11-50 employees
Jan 19, 2023
The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface.
MC
Technician for infrastructure at SOFIA COOOLBOX PoP SULTAN
Oct 5, 2022
What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good.