Liferay Digital Experience Platform vs Sprinklr comparison

Liferay Digital Experience ...

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Executive SummaryUpdated on Mar 1, 2026

Liferay Digital Experience Platform and Sprinklr compete in the realm of digital experience solutions, with Liferay focusing heavily on customization and integration, while Sprinklr specializes in social media management. Liferay appears to have an upper hand in customization and flexibility, whereas Sprinklr excels in comprehensive social media capabilities.

Features: Liferay offers a modular Java-based architecture enhancing customization, supports multiple sites with a single installation, and provides strong content and user management along with robust security features. It excels in aggregation, personalization, and collaborative elements making it versatile for diverse business needs. Sprinklr provides a unified customer experience management (CXM) platform focusing on social media management, automated workflows, and detailed reporting, which facilitates seamless content distribution across various channels.

Room for Improvement: Liferay could improve its documentation and marketing efforts, address translation issues, provide more out-of-the-box examples, and resolve legacy code challenges. Sprinklr should simplify its initial setup process, enhance its user interface to ease onboarding, and improve CRM integration, along with streamlining communication during support interactions.

Ease of Deployment and Customer Service: Liferay supports private cloud, hybrid cloud, and on-premises deployment options, offering flexibility for integration into existing infrastructures and enjoys positive reviews for its technical support and community engagement. Sprinklr primarily operates on a public cloud model, making it accessible globally, and provides strong customer service. However, the quality of its technical support can vary depending on the subscription level.

Pricing and ROI: Liferay offers both Community and Enterprise Editions with competitive pricing, delivering a strong ROI for its comprehensive feature set. In contrast, Sprinklr operates at a higher price point tailored for enterprise needs, which might be challenging for smaller budgets. However, its extensive features and ability to centralize social media management could justify the investment for large enterprises seeking advanced capabilities.

To learn more, read our detailed Liferay Digital Experience Platform vs. Sprinklr Report (Updated: June 2026).

Liferay Digital Experience Platform vs. Sprinklr

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Liferay Digital Experience ...

Ranking in Digital Experience Platforms (DXP)

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Web Content Management (6th), Corporate Portals (Enterprise Information Portals) (4th), AI Customer Experience Personalization (23rd)

Sprinklr

Ranking in Digital Experience Platforms (DXP)

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Social CRM (1st), Customer Feedback Management (2nd), Community Platforms (1st), Social Media Management Solutions (1st)

Mindshare comparison

As of June 2026, in the Digital Experience Platforms (DXP) category, the mindshare of Liferay Digital Experience Platform is 9.1%, down from 12.7% compared to the previous year. The mindshare of Sprinklr is 2.5%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Platforms (DXP) Mindshare Distribution
Product	Mindshare (%)
Liferay Digital Experience Platform	9.1%
Sprinklr	2.5%
Other	88.4%

Digital Experience Platforms (DXP)

Featured Reviews

PratyushRaj

E-Governance Head at Creant Technologies

Optimizing digital presence with customizable design and seamless integration

The main benefits that Liferay Digital Experience Platform brings to the table are numerous. First is rapid application development and many features. Features such as content management and document management make your life easy; workflow management is also present. Workflow can be designed and derived. Form development and everything is very smooth and easy to deliver to the end customer, and you can find many features in one box. You have blogs, wikis, and everything with out-of-box functionality. My experience with actionable insights is positive; they help in refining content strategies. The content creation is helpful. For external content creation, I use headless CMS APIs for Liferay Digital Experience Platform, and headless APIs for content creation are also available. My thoughts on the integration capabilities are that integration is seamless. You have headless APIs where you can integrate seamlessly with any other application such as LDAP or SSO, or you can also integrate with different external systems. You have an SAP connector; everything is available. Liferay Digital Experience Platform's open source flexibility has helped in customizing functionalities for the specific needs of my customers as it is a highly flexible application that can be optimized. My advice for other organizations considering Liferay Digital Experience Platform is that if it's available, we need to improve on the performance, which is currently what we are seeing. Otherwise, earlier Service Builder was acceptable. On a scale of 1-10, I rate Liferay Digital Experience Platform a 9.

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Leonid Mironov

Social & Digital Media Performance, Senior Manager at Majid Al Futtaim

Facilitating data-driven decisions with powerful reporting and case management

The most valuable features are case management and reporting. The Unified-CXM Platform also helps in data aggregation and offers the capability to export data in different formats and integrate it with common CRMs like Microsoft 360 or Salesforce. Additionally, the ability to manage access to the data and ensure visibility to third parties is quite beneficial. The solution allows me to take data-driven decisions and identify gaps within the business by collecting and labeling data extensively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like Likeray because it's a secure platform."

"The look and feel and the user interface are great."

"I usually see this platform as a Swiss Army Knife for building new features."

"Considering the overall drive towards providing a digital experience to clients, to provide a connected experience, federated touchpoints, dynamic personalization, customer context and interactions, the product has evolved very strongly from just being a horizontal portal system into a digital experience platform."

"You can create and manage dozens of sites with a single installation of Liferay, without a single line of Java code."

"Compared to other platforms the initial setup is not very complex."

"Big benefit is in relation to cost; there are a lot of out of box things and on the other side it has got an elastic platform for further improvements."

"Liferay is highly scalable and more complex than Drupal."

More Liferay Digital Experience Platform pros

"The Unified-CXM Platform has enabled cost savings on resources by aggregating data and sorting messages before reaching an agent, reducing the workload and optimizing headcount."

"Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options."

"The metrics I track focus on engagement and impressions, and I've achieved high impression rates with Sprinklr, probably around six percent, because it's easier for participants to share and the platform allows users to share posts with unique URLs, enabling coworkers to make posts of their own while appearing organic and thus increasing impression and view rates."

"Being able to use moving images, like GIFs, is important, and multi-language support is crucial, as it allows content in multiple languages and increases engagement and impressions significantly."

"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs."

"I recommend it for entrepreneurs who are wearing a lot of different hats."

"The most important feature of Sprinklr is its high availability since it is a cloud solution."

"The most valuable features are case management and reporting."

More Sprinklr pros

Cons

"It could have better built-in integration with a wider variety of extensions out-of-the-box."

"Documentation for the newly launched version is not up to the mark."

"Liferay does currently lack a good integrated analytics package, automation, and filtering."

"Its SSL-based client authentication support needs to be improved."

"The documentation could be better."

"Yes we faced many issues during production deployment and specially performance tuning and best suppoprt architecture."

"Liferay requires more room to provide ease of use for the content contributors."

"If you are a basic web developer or you have a very small organization, I don't think I would work with it."

More Liferay Digital Experience Platform cons

"The editability of a post is irritating right now. Editing a post already marked for publish, a special feature in their platform, is problematic."

"The solution is somewhat scalable yet requires improvement in pre-existing integrations with CRM systems like Salesforce and Zendesk; the reliance on custom solutions for integrations is time-consuming and resource-intensive, which hampers scalability."

"Their support team should opt for phone calls over emails to resolve issues faster."

"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."

"Sprinklr could be more drag-and-drop friendly."

"Depending on someone's needs, based on the price and functionality, I would lean towards no recommendation."

"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."

"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."

More Sprinklr cons

Pricing and Cost Advice

"Their pricing model should be modified to include per user options instead of just servers/cores, etc."

"Licensing costs can be very expensive."

"It is a bit expensive."

"The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."

"It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

Construction Company

Manufacturing Company

Financial Services Firm

12%

Comms Service Provider

Construction Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	8
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What is the best feature of Liferay?

A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with diff...

Is Liferay suitable for complete beginners?

A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one o...

What is Liferay’s capacity for backup?

Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform....

Why is Sprinklr famous for its social media feature?

As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...

Is Sprinklr a free digital experience platform?

No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...

Can Sprinklr help a company provide good customer support?

I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...

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Product Reports

Liferay Digital Experience Platform

June 2026

Liferay Digital Experience Platform report

Download Liferay Digital Experience Platform product report

Download Sprinklr product report

May 2026

Also Known As

Liferay DXP

Get Satisfaction, Unified-CXM Platform

Overview

Liferay Digital Experience Platform offers a Java-based architecture with flexibility and user-friendly management systems. It supports extensive customization, multiple site management, and strong security protocols, making it a robust tool for digital experience enhancement.

Liferay Digital Experience Platform is renowned for its integration capabilities and scalability, allowing businesses to manage content and documents effectively. With its role-based permissions and modular design, it supports extensive customization. The platform's collaboration tools and low-code features cater to dynamic digital interactions, while its robust security measures protect organizational data. It addresses needs across sectors like oil, gas, and governance, and supports B2B, B2C, and B2E portals with process management and user authentication features.

What are the key features of Liferay Digital Experience Platform?

Java-Based Architecture: Offers reliability and high performance.
Integration Points: Supports seamless third-party integrations.
User-Friendly CMS: Simplifies content management.
Role-Based Permissions: Allows customized user access.
Collaboration Tools: Includes forums and wikis for team interaction.
Low-Code Capabilities: Facilitates faster development.
Scalability: Adaptable to growing digital needs.
Security Protocols: Ensures strong data protection.

What benefits should users look for in reviews?

Enhanced User Experience: Customization tools ensure personalized interactions.
Improved Collaboration: Tools that promote team communication and productivity.
Cost-Effective Growth: Scalability supports expansion without major resource drain.
Data Security: Comprehensive security features safeguard information.

Liferay is implemented in student and staff self-service portals, employee intranet portals, and national business portals, offering robust industry-specific capabilities. In oil, gas, and manufacturing sectors, it enables efficient data management, while in governance, it supports secure document handling and citizen engagement.

Liferay

Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.

Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.

What are the key features of Sprinklr?

Customization and AI Analytics: Tailor solutions with custom rule engines and AI-powered insights.
Automation and Scheduling: Boost productivity with automated processes and smart content planning.
Integration with CRMs: Connect seamlessly for enhanced customer management.
Social Media Management: Comprehensive tools for managing and scheduling content across platforms.
Omnichannel Engagement: Integrate multiple platforms for consistent customer interaction.

What benefits can users expect from Sprinklr?

Improved Customer Experiences: Enhance customer satisfaction with efficient service management.
Operational Efficiency: Streamline processes with automation and comprehensive analytics.
User-Friendly Interface: Simplified operations and easier management for teams.
Comprehensive Social Media Coverage: Engage with audiences across multiple channels seamlessly.

Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.

Sample Customers

Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations

GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines