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M-Files vs OpenText eDOCS Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (11th)
OpenText eDOCS Content Mana...
Average Rating
6.0
Reviews Sentiment
5.9
Number of Reviews
1
Ranking in other categories
Enterprise Content Management (21st)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 4.3%, down 9.3% compared to last year.
OpenText eDOCS Content Management, on the other hand, focuses on Enterprise Content Management, holds 1.4% mindshare, up 1.0% since last year.
Document Management Software Mindshare Distribution
ProductMindshare (%)
M-Files4.3%
Alfresco10.9%
OpenText Content Manager6.9%
Other77.9%
Document Management Software
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText eDOCS Content Management1.4%
SharePoint11.8%
Alfresco7.1%
Other79.7%
Enterprise Content Management
 

Featured Reviews

LN
Director of IT at JH Kelly
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
BM
Information Technology Project Manager at PRASA
Compliance reporting has improved and document control is strong but workflows and access need work
We do not yet have workflow in OpenText eDOCS Content Management; it was my wish to implement workflows and all that, but we have not yet done so, as we are just using it as a document management system. We do have the metadata management feature in OpenText eDOCS Content Management, but not as well as I would have preferred it to be. Because of some organizational weaknesses, we know the mobile access capability in OpenText eDOCS Content Management is there, but it is not being used, and I think our biggest challenge is that we do not have someone solely responsible for enterprise content management. The challenge of it being managed or implemented on an ad hoc basis puts us at a disadvantage. I think OpenText eDOCS Content Management could be improved or enhanced by simplifying the implementation in the sense of modification or enhancements, and I do not know whether it is the issue of our service providers or all that; I think the pricing for modifications from our service providers makes it unpalatable, and because there are few of them, there is also the risk that it might be displaced by Microsoft SharePoint since the skill base for Microsoft SharePoint is wider and also more affordable.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"M-Files licence model is very flexible. You have the choice of Named User, Concurrent, or SaaS. This gives the business so much room and flexibility to implement new projects whilst maintaining costs and maximizing production."
"I think the security mechanisms in OpenText eDOCS Content Management, such as encryption and access controls, are very good in my opinion and suffice for our environment."
 

Cons

"Technical support is probably the weakest part. We had a number of authentication issues and support has been very slow to respond and get us solutions."
"The integration with other products needs to be improved."
"I was not happy with the original configuration or setup because it was not easy to use, which is why, over the years, OpenText eDOCS Content Management struggled to make a presence in the organization, and people avoided it."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
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Top Industries

By visitors reading reviews
Government
8%
Construction Company
8%
Computer Software Company
8%
Comms Service Provider
7%
Manufacturing Company
16%
Government
15%
Legal Firm
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
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What needs improvement with OpenText eDOCS Content Management?
We do not yet have workflow in OpenText eDOCS Content Management; it was my wish to implement workflows and all that, but we have not yet done so, as we are just using it as a document management s...
What is your primary use case for OpenText eDOCS Content Management?
Our usual use case for OpenText eDOCS Content Management is for compliance, as we are a rail company that has to report to the rail regulator, and there are standard formats in which we have to rep...
What advice do you have for others considering OpenText eDOCS Content Management?
Overall, I would rate OpenText eDOCS Content Management at six based on my experience with the entirety of it; the reason for not giving it a ten is the human factor, both from the service provider...
 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Office of General Counsel (OGC) for the City of Jacksonville, MMG, Fox Entertainment Group, Evans & Dixon, TerraLink
Find out what your peers are saying about Hyland, Conga, OpenText and others in Document Management Software. Updated: April 2026.
893,244 professionals have used our research since 2012.