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MailChimp vs Mailigen comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MailChimp
Ranking in Cloud Email
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Mailigen
Ranking in Cloud Email
19th
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Cloud Email category, the mindshare of MailChimp is 6.5%, down from 14.2% compared to the previous year. The mindshare of Mailigen is 2.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
MailChimp6.5%
Mailigen2.1%
Other91.4%
Cloud Email
 

Featured Reviews

Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.
it_user245427 - PeerSpot reviewer
Communication Manager at a tech services company with 51-200 employees
​The editor itself needs improvements, but we can communicate in a more engaging way.
Customer Service: It's very high. Technical Support: It's very high. A good example is that they're always keen on helping - I had some problems with the system and they were there with me all the time until the problem was solved. So I can say their customer service is top level.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MailChimp enables us to manage how the content crosses over and monitors each series or campaign while providing in-depth analytics for each vertical market."
"I use Mailchimp for digital marketing purposes, such as creating and managing email campaigns, collecting data, and integrating with WordPress websites."
"We do more outbound marketing as this method makes it so much easier to do."
"For those starting out, this free version gives you a very professional look."
"It allows for dragging and dropping, which is much faster than writing HTML and CSS."
"MailChimp is solid and easy to use for clients, but has all the power we need to build great campaigns, A/B test them, get them delivered, tracked, and report."
"We used to use VerticalResponse but made the switch because we found MailChimp to be easier and faster to work with."
"Seeing the click rates, i.e., what people are clicking on to gauge what the subscribers to our emails are interested in is the most valuable feature."
"Customer Service: It's very high. Technical Support: It's very high. A good example is that they're always keen on helping - I had some problems with the system and they were there with me all the time until the problem was solved."
"We were able to send, to our potential clients, a mail proposal and follow who is clicking and reading what in order to prepare additional customized and adjusted offers according to their interest."
 

Cons

"The WYSIWYG editor doesn't work in the email client that IBM uses, so I've had to completely code out the email."
"The solution should improve its reporting feature. There should be more transparency around API development. At the moment, the clients are pushing custom API into the mail, so we don't have too much visibility regarding what endpoints they're pushing the data into."
"Sadly now Mailchimp has started charging for the use of the auto-responder (automation) emails, so it's lost it's edge for the free services."
"MailChimp should have a better offering for ready made modern templates but this is usually supplied by the community."
"Customer service: Not timely, but somewhat effective when on paid plans."
"Pretty much everything, and the RSS campaign is the only reason we stick with MailChimp."
"MailChimp’s reports on audience engagement are not the most robust."
"Automated workflows do not have control for dynamic behavioral targeting in any way."
"The editor itself, as it is sometimes a bit complicated to find the features you need."
"We tried using IT as a survey tool, but at that time the feature was new and did not offer as much functionality as for example Google spreadsheets."
 

Pricing and Cost Advice

"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
14%
Construction Company
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
No data available
 

Comparisons

 

Overview

 

Sample Customers

The Atlantic, WNYC, Sierra Nevada, New York Times
Platforma, Studio Moderna, Inspired Communications, Jungle Expert
Find out what your peers are saying about MailChimp vs. Mailigen and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.