ManageEngine IT360 vs Spiceworks comparison

ManageEngine and Spiceworks are both solutions in the IT Infrastructure Monitoring category. ManageEngine is ranked #69, while Spiceworks is ranked #42 with an average rating of 9.0. ManageEngine holds a 0.5% mindshare in IM, compared to Spiceworks’s 0.5% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

1,302 Views
560 Comparison Views

100% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,782 Views
1,085 Comparison Views

86% willing to recommend

ManageEngine IT360

Spiceworks

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

Spiceworks and ManageEngine IT360 are competing IT management solutions. ManageEngine IT360 appears to have the upper hand due to its extensive features and user-rated higher performance.

Features: Spiceworks includes network monitoring, help desk, and asset management with no upfront costs, attracting small to medium-sized businesses. ManageEngine IT360 offers in-depth network performance management, data analysis, and application management, addressing enterprise needs.

Room for Improvement: Spiceworks could enhance enterprise features, provide more detailed analytics options, and improve integration capabilities. ManageEngine IT360 might improve simplicity in setup, offer more budget-friendly options, and expand their community-driven support resources.

Ease of Deployment and Customer Service: Spiceworks offers straightforward setup and community support. ManageEngine IT360 involves detailed deployment with dedicated customer support and tailored deployments, emphasizing enterprise management.

Pricing and ROI: Spiceworks is characterized by minimal setup costs and potentially high ROI, making it appealing for budget-conscious users. ManageEngine IT360 involves higher initial costs but promises high ROI through comprehensive features and scalable options.

To learn more, read our detailed ManageEngine IT360 vs. Spiceworks Report (Updated: March 2026).

Buyer's Guide

ManageEngine IT360 vs. Spiceworks

March 2026

Download the complete report

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT360

Ranking in IT Asset Management

29th

Ranking in IT Infrastructure Monitoring

69th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (93rd)

Spiceworks

Ranking in IT Asset Management

10th

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (15th)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of ManageEngine IT360 is 0.5%, up from 0.1% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Spiceworks	0.5%
ManageEngine IT360	0.5%
Other	99.0%

IT Infrastructure Monitoring

Featured Reviews

Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

Read full review

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to identify and collect information from all of the nodes on the network."

"The technical support is good."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"Tickets by e-mail, with actions by hastag."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The software is cloud-based, so I do not need to store any data locally."

"The most valuable features are the inventory and personalization."

"The solution is very stable. It's reliable and efficient."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

More Spiceworks pros

Cons

"The product could use more intelligence, automation and general availability of product information."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"We would like to have support for integration with ServiceDesk."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"The SNMP sniffer requires a lot of work to get right."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The tool is cheap."

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

884,873 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

No data available

Computer Software Company

11%

University

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.

See all answers

What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...

See all answers

Comparisons

Netreo vs ManageEngine IT360

Compared 15% of the time

Kentik vs ManageEngine IT360

Compared 10% of the time

Alluvio AppResponse vs ManageEngine IT360

Compared 8% of the time

eG Enterprise vs ManageEngine IT360

Compared 7% of the time

USU Valuemation vs ManageEngine IT360

Compared 7% of the time

More ManageEngine IT360 Competitors

ServiceNow vs Spiceworks

Compared 10% of the time

Lansweeper vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

Zabbix vs Spiceworks

Compared 7% of the time

Zoho Desk vs Spiceworks

Compared 6% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

Network Monitoring Software

March 2026

Download ManageEngine IT360 product report

Buyer's Guide

Spiceworks

February 2026

Download Spiceworks product report

Also Known As

IT360

No data available

Overview

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

ManageEngine IT360 vs. Spiceworks

March 2026

Free Report: ManageEngine IT360 vs. Spiceworks

Find out what your peers are saying about ManageEngine IT360 vs. Spiceworks and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,873 professionals have used our research since 2012.

See our ManageEngine IT360 vs. Spiceworks report.

See our list of best IT Infrastructure Monitoring vendors and best IT Asset Management vendors.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.