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ManageEngine IT360 vs Spiceworks comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
ManageEngine IT360
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
Network Monitoring Software (85th), IT Asset Management (26th), IT Infrastructure Monitoring (69th)
Spiceworks
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (14th), IT Asset Management (12th), IT Infrastructure Monitoring (44th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
ZM
It manager at PTC (Public Telecomuncation Corporation)
Good monitoring and alerting capability, and it is easy to deploy
This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has not only my organization but several customers as well, particularly the organizations from the automobile industry, benefitted in their vision to transform their business objective towards the path of digital transformation."
"The ability to build automation without coding is its most valuable feature."
"Within one minute we can view more than one thousand students and their results."
"One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications."
"Automation Anywhere has benefited our company as we've been able to process thousands of transactions daily through various automations that distribute work, classify work, and handle claims, doing preliminary work for the finance team."
"I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs."
"Automation Anywhere has impacted our efficiency and productivity in a very positive way since we are shutting down a very manual process."
"We have been able to take an accounting task and clear a very large backlog, therefore being completely up-to-date on the task since implementing a bot on it."
"I would suggest you use this product as it's easy for administration, and is based on distributed model support."
"It is easy to identify and collect information from all of the nodes on the network."
"The monitoring capability is easy to use and it can be done without any training."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."
"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."
"Customer Service: Absolutely fantastic."
"The technical support is good."
"The solution is very stable. It's reliable and efficient."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Spiceworks gives you a very good but basic help desk platform that is easy to implement and use."
"I can tell you it works well and is stable."
"The nice thing about Spiceworks is always it's free."
"Customer Service: Pretty good, but some issues were unresolvable."
"The documentation is also very helpful in figuring out the product."
"Spiceworks was the best product per our testing, and was recommended by other IT professionals at the time."
 

Cons

"I would like to see improvement in its scalability."
"They could improve the learning curve."
"I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential."
"I would like to have a bot as a service platform on AA Cloud."
"The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers."
"I need high value products to be created, so I need integration with other solutions. Machine learning and AI need to be integrated with Automation Anywhere. While IQ Bot is a good beginning, our company does not work with manual paperwork since we are already digital. We would like to see more integration with cognitive tools going forward."
"AI would enable improved automation and faster training times that would be reduced from one month to one week."
"Automation Anywhere can be improved by working on the next step with GenAI process automation and the agents."
"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."
"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."
"We would like to have support for integration with ServiceDesk."
"The GUI could be improved."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product could use more intelligence, automation and general availability of product information."
"I am unable to provide suggestions for improvement at this moment."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"As our database grew in size, so did the frequency we had to restart the application on the server."
"The stability is lacking; we have to restart the software about one or two times a week."
"The ticketing system could be more robust, more like a service desk."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"I would not recommend running Spiceworks on a desktop machine for long, I have had to reboot the services more often than I would like."
"I think troubleshooting errors became the most frustrating part since it is free; you can’t complain."
 

Pricing and Cost Advice

"The cost is at the highest end of the spectrum."
"The cost of this solution is a little bit high, but it is worth the price."
"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."
"We have saved a lot of money on taxes based on the stuff that we run."
"We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation."
"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."
"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."
"The licensing cost of Automation Anywhere is better than UiPath and Blue Prism."
Information not available
"It's free."
"The product is free! Get it now."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The tool is cheap."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Construction Company
32%
Comms Service Provider
15%
Manufacturing Company
7%
Healthcare Company
5%
Construction Company
15%
Computer Software Company
10%
Manufacturing Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
No data available
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
Earn 20 points
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...
What is your primary use case for Spiceworks?
If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...
What advice do you have for others considering Spiceworks?
It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IT360
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about ManageEngine IT360 vs. Spiceworks and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.