SailPoint Identity Security Cloud and Microsoft Identity Manager compete in the identity management space. Based on feature integration and flexibility, SailPoint seems to have the upper hand, whereas Microsoft stands out with cost-effectiveness for organizations heavily embedded in the Microsoft ecosystem.
Features: SailPoint Identity Security Cloud offers strong integration capabilities, automation, and compliance-focused features with flexible customization options. It provides an expansive list of out-of-the-box connectors, allowing for seamless integration with existing systems. The platform's strength lies in its governance module, including certification and access risk alerts. Microsoft Identity Manager, on the other hand, provides smooth security and identity management integration within the Microsoft ecosystem. Its valuable features include compatibility with Active Directory, seamless integration with other Microsoft services, and comprehensive identity security features.
Room for Improvement: SailPoint could streamline its configuration processes to improve stability and resource efficiency. Simplifying the setup would enhance user experience and system performance. It should also work on reducing complexity to further optimize performance. Microsoft Identity Manager could benefit from extending its connectivity to non-Microsoft services and reducing dependence on associated services, making it more versatile in hybrid environments. It should also work on enhancing its support services for a better user experience.
Ease of Deployment and Customer Service: SailPoint Identity Security Cloud enables flexible deployment in both cloud and hybrid environments, with a customer service team praised for its proactive support, though it sometimes faces slow response issues. Users generally value SailPoint's support and resources. Microsoft Identity Manager supports on-premises setups and offers good integration. However, Microsoft’s official support is noted for being slower, which may affect deployment experiences.
Pricing and ROI: SailPoint Identity Security Cloud is considered expensive, especially for smaller firms, with users acknowledging ROI through enhanced security and streamlined identity processes. Its cost reflects the comprehensive features it offers, ideal for large enterprises. Microsoft Identity Manager is often bundled with premium Azure AD licenses, making it cost-effective for those already within the Microsoft ecosystem. It offers significant pricing benefits when combined with existing Microsoft infrastructure, though its standalone value may be less appealing to smaller businesses not fully committed to Microsoft's suite.
It is important to get to the right engineer quickly, but the process sometimes involves multiple levels before reaching the best support.
I rate the technical support nine out of ten.
The technical support is of good quality
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Technical support is very good.
Sometimes, the support is slow, and they often suggest resorting to expert services.
In terms of scalability, Microsoft Identity Manager allows management of up to 400,000 objects with a standard configuration.
The solution is scalable and can be upgraded to accommodate increased user counts.
The solution scales well as long as we provide the necessary resources.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
Not all conditions can be satisfied at all times, leading to some employee or user accounts experiencing deviations and syncing issues.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
Very often customers require real-time or almost real-time updates, and this feature is missing in Microsoft Identity Manager.
The current policy management features are limited, and custom, flexible policies would be ideal.
While the initial setup of Microsoft Identity Manager is not completely complex, migrating or upgrading to a new version can be complex and requires multiple backups to ensure it goes smoothly.
This creates a problem when managing non-human identities and new human identities such as shared accounts or service accounts.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
Microsoft's licenses are bundled, allowing access to multiple services, which is beneficial.
The pricing of Microsoft Identity Manager is expensive.
Regarding pricing, setup costs, and licensing of Microsoft Identity Manager, it has a couple of cloud connectors that can sync directly with the O365 admin center, which is good enough.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
The best features of Microsoft Identity Manager are its 100% compatibility with Active Directory.
It is more efficient, much quicker, and does not cost as much.
These features have been impactful in improving our security and compliance.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
| Product | Market Share (%) |
|---|---|
| SailPoint Identity Security Cloud | 14.6% |
| Microsoft Identity Manager | 2.3% |
| Other | 83.1% |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 3 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 8 |
| Large Enterprise | 42 |
Microsoft Identity Manager (MIM) builds on the identity and access management capabilities of Forefront Identity Manager. MIM helps you manage the users, credentials, policies, and access within your organization. Additionally, MIM adds a hybrid experience, privileged access management capabilities, and support for new platforms.
SailPoint Identity Security Cloud is known for its user-friendly interface, high-level automation, and a wide range of pre-built connectors, making it flexible for workflow customization and robust identity lifecycle management with AI integration.
SailPoint Identity Security Cloud provides strong security features such as provisioning and certification, enhanced by AI and machine learning. It effectively manages user access, roles, and governance across environments. The platform offers scalability, comprehensive documentation, and seamless integration with third-party solutions. Despite its high cost and complex configuration, it is designed to meet enterprise needs in application provisioning, access management, and lifecycle management. Cloud and on-premises deployments are supported.
What are the key features of SailPoint Identity Security Cloud?SailPoint Identity Security Cloud is employed across industries for application provisioning and identity access management, supporting onboarding, offboarding, and role management. It addresses the needs of cloud and on-premises environments, providing centralized control and compliance assistance for account administration in enterprises.
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