Microsoft support is great overall. However, their business model of outsourcing to third-party partners, especially in Nigeria with tech experts and other partners, needs improvement. I have raised tickets and worked with these support teams. Microsoft needs to address how partners treat their technical support staff. The quality of support is affected because most support staff seem focused on obtaining five-star ratings rather than resolving problems thoroughly. This appears to be due to the pressure from partners and Microsoft's feedback metrics system. They often rush to close tickets without deeply investigating complaints. From the level of support received, I usually try to resolve issues independently. I rate the engineers favorably understanding their pressures, even when issues remain unresolved. Overall, I would rate Microsoft Support five out of 10.
