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Mist AI and Cloud vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud offers reliable, cost-effective solutions enhancing control, service, and ROI, despite pricing concerns.
Sentiment score
7.0
SolarWinds NPM enhances network management and cost efficiency, providing superior monitoring, fast issue resolution, and significant ROI.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
Network Administrator at PT Bni Life Insurance
 

Customer Service

Sentiment score
7.4
Mist AI and Cloud's customer service is effective, with fast resolutions, but some report challenges post-merger impacting satisfaction.
Sentiment score
6.9
SolarWinds NPM support is knowledgeable and helpful but faces criticism for slow responses and aggressive sales tactics.
My experience with the technical support from Juniper has been quite good; for example, if we call them, their support is quite quick, and they send a person on-site in just a few hours of reporting the cases.
Sr. System Analyst at NSUT
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
If there is no timely response, getting a resolution is more difficult.
Network Security Engineer at a comms service provider with 51-200 employees
We had contact with SolarWinds regarding the implementation, and they were helpful.
Network Administrator at PT Bni Life Insurance
They have good technical support.
Solutions Architect at Boch Systems Company Limited
 

Scalability Issues

Sentiment score
8.6
Mist AI and Cloud offers impressive scalability and versatility, ideal for larger enterprises but may be excessive for smaller businesses.
Sentiment score
6.9
SolarWinds NPM offers scalable solutions for various environments, with possible increased costs and challenges on virtual platforms.
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
SolarWinds NPM is scalable and effective in handling large network infrastructures.
Solutions Architect at Boch Systems Company Limited
 

Stability Issues

Sentiment score
7.3
Mist AI and Cloud is praised for stable performance and redundancy, despite occasional regional issues in power-related features.
Sentiment score
7.5
SolarWinds NPM is stable, with issues arising during upgrades; regular updates and support enhance its performance.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
The stability needs improvement because in many places in Delhi, it intermittently goes down due to temperature and noise in the switches.
Sr. System Analyst at NSUT
The NPM product is stable, particularly when used for simple network monitoring.
Network Security Engineer at a comms service provider with 51-200 employees
 

Room For Improvement

Mist AI and Cloud face configuration, pricing, support, documentation, and global communication challenges, needing improved integration and user experience.
SolarWinds NPM users seek improvements in network discovery, interface, integration, resource usage, cloud support, security, and pricing adjustments.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
From a Juniper perspective, there is a need for further improvements in the SRX and the given solution area.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Solutions Architect at Boch Systems Company Limited
Customers have given feedback about the delayed response times from the technical team.
Network Security Engineer at a comms service provider with 51-200 employees
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
Manager IT at a manufacturing company with 1,001-5,000 employees
 

Setup Cost

Mist AI and Cloud offers competitive pricing but varies by region and features, with some users noting high costs.
SolarWinds NPM pricing is competitive yet complex, appealing to some while being costly for smaller enterprises or multi-module needs.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
The solution is considered expensive.
Network Administrator at PT Bni Life Insurance
Pricing-wise, SolarWinds NPM is more expensive than PRTG.
Solutions Architect at Boch Systems Company Limited
It is not too pricey and is adequate.
Manager IT at a manufacturing company with 1,001-5,000 employees
 

Valuable Features

Mist AI and Cloud optimize network management with AI automation, troubleshooting, real-time monitoring, and seamless IoT integration.
SolarWinds NPM offers easy deployment, strong monitoring, and seamless integration, enhancing network management with intuitive dashboards and real-time insights.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
Technical Lead at a tech vendor with 10,001+ employees
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
Manager IT at a manufacturing company with 1,001-5,000 employees
The most valuable feature for us is the database performance analyzer, which we use a lot.
Network Administrator at PT Bni Life Insurance
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
Solutions Architect at Boch Systems Company Limited
 

Categories and Ranking

Mist AI and Cloud
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
26
Ranking in other categories
Wireless LAN (20th)
SolarWinds NPM
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (5th), Cloud Monitoring Software (9th)
 

Mindshare comparison

Mist AI and Cloud and SolarWinds NPM aren’t in the same category and serve different purposes. Mist AI and Cloud is designed for Wireless LAN and holds a mindshare of 1.6%, down 2.7% compared to last year.
SolarWinds NPM, on the other hand, focuses on Network Monitoring Software, holds 3.4% mindshare, down 4.6% since last year.
Wireless LAN Market Share Distribution
ProductMarket Share (%)
Mist AI and Cloud1.6%
Aruba Wireless13.4%
Ruckus Wireless12.4%
Other72.6%
Wireless LAN
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
SolarWinds NPM3.4%
Zabbix5.7%
PRTG Network Monitor3.3%
Other87.6%
Network Monitoring Software
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Comms Service Provider
8%
Manufacturing Company
7%
Manufacturing Company
10%
Financial Services Firm
9%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise8
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise85
 

Questions from the Community

What do you like most about Mist AI and Cloud?
AI-driven automation helps implement the solution quickly.
What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
The area for improvement is that Juniper is not as market dominant as Cisco, so they should focus on making their GUI more user-friendly, as it is currently a bit complex and users may not fully un...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

Mist Access Points
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about Ruckus, Hewlett Packard Enterprise, Cisco and others in Wireless LAN. Updated: January 2026.
881,733 professionals have used our research since 2012.