

Cisco Meraki Wireless LAN and Mist AI and Cloud compete in the wireless LAN management category, with Mist AI and Cloud having the upper hand due to its advanced AI-driven automation and analytics.
Features: Cisco Meraki Wireless LAN provides centralized management, cloud-based configuration, and an intuitive dashboard for easy remote network management. It supports features like Layer 7 protections and multiple SSID management. Mist AI and Cloud excels with AI-driven automation, advanced analytics through Marvis Action, and natural language processing, offering proactive diagnostics and seamless integration with various devices.
Room for Improvement: Cisco Meraki Wireless LAN faces limitations in feature richness, configuration granularity, and advanced customization options, which can be restrictive for some enterprises. Additionally, users express a need for improved support, particularly at the first-level technical assistance. Mist AI and Cloud could enhance its documentation, expand language support, and improve integration with third-party devices. Pricing remains high, which may affect affordability for some organizations.
Ease of Deployment and Customer Service: Cisco Meraki Wireless LAN is praised for ease of deployment across various cloud configurations, including private and public cloud setups. Its streamlined cloud interface enables unified management. Customer service feedback is mixed, with variability noted. Mist AI and Cloud also supports broad deployment options and generally receives positive customer service feedback, though consistent documentation could enhance user experience.
Pricing and ROI: Cisco Meraki Wireless LAN's coterminous licensing model drives its high cost, leading to affordability concerns for smaller enterprises, though a positive ROI is reported due to efficient network management. Mist AI and Cloud features a premium pricing model that is competitive within its market. Its investment in advanced AI features delivers significant ROI, especially for large enterprises leveraging its extensive capabilities for seamless network operations.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
I would rate Cisco support a 10, as the response time and process via the dashboard are easy, and response times are always within the SLA.
It would be better if the SLA of technical support was less than four hours.
There are some problems with their technical support when it comes to the whole Meraki system.
My experience with the technical support from Juniper has been quite good; for example, if we call them, their support is quite quick, and they send a person on-site in just a few hours of reporting the cases.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
The issues were mainly related to response time.
Meraki is not scalable enough since it straightforwardly maps its products to segmented specifications.
I would rate scalability at nine out of ten.
In terms of scalability, Mist AI and Cloud is scalable.
Stability is not an issue for me because it comes with Cisco's proven manufacturer quality.
We have experienced many instances where we have experienced a lag in our network, and I am not sure if it is due to their devices or our network.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
The stability needs improvement because in many places in Delhi, it intermittently goes down due to temperature and noise in the switches.
The most important improvement needed is to eliminate the limitation of uplinks.
Some of the newer models of the Cisco Meraki Wireless LAN access point have encompassed the new wireless protocols and increased the strength of their antennas.
The solution supports Wi-Fi 6.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
They should focus on making their GUI more user-friendly.
From a Juniper perspective, there is a need for further improvements in the SRX and the given solution area.
The pricing of Cisco Meraki Wireless LAN is not competitive enough for the SMB market compared to other brands.
Cisco Meraki Wireless LAN is on par with other devices in that category, offering competitive pricing.
My experience with the pricing of Cisco Meraki Wireless LAN is that it is competitive with other providers offering paid subscriptions.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Mist AI and Cloud is not an expensive tool and is very competitive.
My rating for pricing is five, where ten represents a low price and one represents a high price.
It also manages security clients and switches, providing a single dashboard to manage multiple network infrastructures.
Cisco Meraki Wireless LAN has helped optimize network traffic very effectively, as we do prioritization for streaming and web conferencing apps, resulting in a clear, visible improvement in performance.
The ability to program all access points from the Cisco Meraki Wireless LAN dashboard, view the status of all of them, and examine the individual devices connected to each access point is very valuable.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
| Product | Mindshare (%) |
|---|---|
| Cisco Meraki Wireless LAN | 9.3% |
| Mist AI and Cloud | 1.9% |
| Other | 88.8% |



| Company Size | Count |
|---|---|
| Small Business | 70 |
| Midsize Enterprise | 27 |
| Large Enterprise | 31 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
Cisco Meraki Wireless LAN provides cloud-based management for remote configuration and network monitoring. It simplifies deployment and offers centralized control alongside high visibility.
Cisco Meraki Wireless LAN is ideal for managing complex networks and infrastructures without on-site controllers. It features an intuitive dashboard for seamless device integration and robust security, ensuring stable connectivity. Users can easily make network adjustments, track real-time analytics, and set multiple access IDs. While effective, areas needing enhancement include detailed logging, improved security features, more competitive licensing, and better integration with other solutions. Advanced user and support features could also see upgrades, and its dashboard functionality may benefit from improvements. Feedback indicates concerns about coverage, device management, and technical support. Customization, scalability, and compatibility limitations are noted compared to some competing solutions.
What are Cisco Meraki Wireless LAN's features?Cisco Meraki Wireless LAN is widely used across sectors like education, healthcare, retail, and corporate environments to manage client and guest access, secure networks, and integrate IoT devices. Schools, hospitals, offices, and data centers deploy it for its ease of deployment and centralized management. Resellers and integrators utilize it for networking and security solutions to ensure reliable connectivity in diverse environments.
Mist AI and Cloud offers AI-driven automation and robust network management, enabling efficient control of access points and proactive diagnostics for enhanced user experiences across different sectors.
Mist AI and Cloud is an advanced network management platform known for its AI-driven automation and real-time insights. It provides extensive analytics, self-healing Wi-Fi Assurance, and open APIs for seamless integration with IoT devices. The platform attracts organizations from industries like hospitality, education, and retail seeking stable, easy-to-deploy solutions with advanced troubleshooting tools such as Marvis. Despite its strengths, it requires enhanced configuration, documentation, and integration capabilities.
What are the key features of Mist AI and Cloud?In the hotel and conference venue sector, Mist AI and Cloud's capabilities support efficient location-based tracking and asset management. Academic institutions benefit from reduced on-site device numbers and automated issue resolution. Retail industries implement this solution for enhanced connectivity, viewing it as an upgrade from Cisco Wireless due to its user-friendly deployment and stability in managing network infrastructures through its cloud-based approach.
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