

Cisco Meraki Wireless LAN and Mist AI and Cloud compete in the wireless network management category. Cisco Meraki has the edge with its centralized management and ease of use, while Mist AI stands out for its AI capabilities and analytics.
Features: Cisco Meraki offers centralized management through a single dashboard, making network monitoring and management seamless. Its features include splash screens for user T&C signoff, SSID segmentation, and granular user monitoring. Mist AI and Cloud leverage artificial intelligence to provide automation and deep analytics for proactive network management, enhancing user experience with AI-driven insights and recommendations.
Room For Improvement: Cisco Meraki could improve by providing more detailed error logs, advanced routing features, and enhanced security, including role-based access controls. It also needs more flexible licensing options. Mist AI and Cloud could benefit from being more user-friendly, better integration with third-party devices, and reduced costs, especially for their WiFi offerings.
Ease of Deployment and Customer Service: Cisco Meraki is versatile, with deployment options across public, private, and hybrid clouds. Mist AI is more focused on public cloud deployment, offering less diversity. Both are praised for customer service and technical support, though Cisco Meraki provides more extensive support with 24/7 availability.
Pricing and ROI: Cisco Meraki tends to be pricier with a subscription model that requires ongoing costs for functionality, but its features justify the price for many users. Mist AI and Cloud are slightly more affordable but still high-priced in some regions. Both products offer a good return on investment by enhancing management efficiency and resource allocation, though Meraki's higher initial cost may be a barrier for some organizations.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
I would rate Cisco support a 10, as the response time and process via the dashboard are easy, and response times are always within the SLA.
It would be better if the SLA of technical support was less than four hours.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
The issues were mainly related to response time.
Meraki is not scalable enough since it straightforwardly maps its products to segmented specifications.
I would rate scalability at nine out of ten.
In terms of scalability, Mist AI and Cloud is scalable.
We have experienced many instances where we have experienced a lag in our network, and I am not sure if it is due to their devices or our network.
Stability is not an issue for me because it comes with Cisco's proven manufacturer quality.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
The most important improvement needed is to eliminate the limitation of uplinks.
Some of the newer models of the Cisco Meraki Wireless LAN access point have encompassed the new wireless protocols and increased the strength of their antennas.
They should focus on making their GUI more user-friendly.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
Cisco Meraki Wireless LAN is on par with other devices in that category, offering competitive pricing.
The pricing of Cisco Meraki Wireless LAN is not competitive enough for the SMB market compared to other brands.
My experience with the pricing of Cisco Meraki Wireless LAN is that it is competitive with other providers offering paid subscriptions.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Mist AI and Cloud is not an expensive tool and is very competitive.
My rating for pricing is five, where ten represents a low price and one represents a high price.
Cisco Meraki Wireless LAN has helped optimize network traffic very effectively, as we do prioritization for streaming and web conferencing apps, resulting in a clear, visible improvement in performance.
It also manages security clients and switches, providing a single dashboard to manage multiple network infrastructures.
The ability to program all access points from the Cisco Meraki Wireless LAN dashboard, view the status of all of them, and examine the individual devices connected to each access point is very valuable.
It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
| Product | Market Share (%) |
|---|---|
| Cisco Meraki Wireless LAN | 10.5% |
| Mist AI and Cloud | 1.5% |
| Other | 88.0% |


| Company Size | Count |
|---|---|
| Small Business | 69 |
| Midsize Enterprise | 26 |
| Large Enterprise | 31 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.
Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.
Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.
With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.
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