SAP CRM vs monday.com comparison

monday.com and SAP are both solutions in the CRM category. monday.com is ranked #4 with an average rating of 8.3, while SAP is ranked #7 with an average rating of 9.0. monday.com holds a 1.1% mindshare in CRM, compared to SAP’s 1.8% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

monday.com

Read 238 monday.com reviews

10,775 Views
3,987 Comparison Views

98% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

6,981 Views
6,004 Comparison Views

83% willing to recommend

monday.com

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

SAP CRM and monday.com compete in the Customer Relationship Management (CRM) sector. While SAP CRM is ideal for large enterprises due to its comprehensive integration with SAP ERP, making it favorable for end-to-end sales processes and customer data management, monday.com emerges as a versatile and user-friendly solution suitable for teams across various industries focusing on task management and collaboration.

Features: SAP CRM provides robust lead and opportunity management, extensive customization options, and seamless SAP ERP integration, which is crucial for managing complex sales processes and customer information. It offers detailed insights into customer behavior and sales forecasting, helping businesses drive innovation. monday.com is known for its task management efficiency, cross-functional collaboration, powerful automation tools, and flexible reporting capabilities, making it highly adaptable for industries seeking user-friendly project management solutions.

Room for Improvement: SAP CRM may need enhancements in terms of speed and integration with non-SAP tools like Microsoft Teams and Outlook, as users find its interface complex and encounter performance issues. On the other hand, monday.com could improve its notification system, expand on automation capabilities, and enhance integration for specific project management functions, as some limitations are noted by users.

Ease of Deployment and Customer Service: SAP CRM's typical deployment involves on-premises and hybrid cloud environments which are better suited for enterprises with robust IT support. Its customer service depends significantly on the partner chosen. monday.com favors public cloud deployment, offering businesses a rapid and seamless deployment experience with intuitive interfaces, robust customer support, and scalability that require minimal IT intervention.

Pricing and ROI: SAP CRM is associated with high licensing costs, making it suitable mainly for larger enterprises willing to make a substantial upfront financial commitment. The ROI realization takes time but is aligned with long-term enterprise goals. Conversely, monday.com offers cost-effective pricing for small to large teams with scalable plans designed to deliver quick ROI by focusing on task management efficiency and automation. It is an attractive option for businesses with flexible budgetary constraints.

To learn more, read our detailed SAP CRM vs. monday.com Report (Updated: June 2026).

Buyer's Guide

SAP CRM vs. monday.com

June 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

monday.com enhances productivity, efficiency, and collaboration, offering significant value through time savings and improved task management despite ROI calculation challenges.

Sentiment score

6.6

Sales and revenue increased; operational efficiency justifies costs, but Salesforce suits large organizations more than smaller ones long-term.

We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

It efficiently helps to centralize planning, tracking, and collaboration.

reviewer2794440

HITRUST and GRC Consultant at a consultancy with 11-50 employees

I have seen a return on investment with monday.com, specifically time saved.

Randolf Jay Tiposo

Technical Consulting Manager at a retailer with 201-500 employees

For more quotes and insights, download the monday.com report

No quotes available

For more quotes and insights, download the SAP CRM report

Customer Service

Sentiment score

7.3

Monday.com's customer service is responsive and efficient, with users appreciating quick, professional support despite room for personalized improvements.

Sentiment score

7.0

Customer service is responsive and reliable, with 24/7 support, although customization and response times can vary.

I would rate the customer support on a scale of one to ten as a ten

Sasha Kerbel

Head of Consulting at a consultancy with 1,001-5,000 employees

I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

For more quotes and insights, download the monday.com report

I am satisfied with their response time and quality.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Scalability Issues

Sentiment score

7.8

Monday.com is adaptable and scalable for teams of all sizes, supporting growth, customization, and efficient project management across departments.

Sentiment score

8.1

SAP CRM excels in scalability, efficiently supporting numerous users and large data volumes while integrating various business functions.

Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

monday.com's scalability is great.

Randolf Jay Tiposo

Technical Consulting Manager at a retailer with 201-500 employees

Regarding scalability, monday.com is easy to scale up as my needs change.

Sasha Kerbel

Head of Consulting at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the monday.com report

In terms of scalability with data and number of users, I would give it a nine out of ten.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Stability Issues

Sentiment score

7.9

Monday.com is praised for stability and reliability, with rare issues quickly resolved, ensuring seamless project management.

Sentiment score

8.1

SAP CRM is stable and reliable, with occasional issues, but generally offers smooth operation and minimal downtime.

We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Their support team is very helpful, so even if there is an issue or a question, they answer quickly.

Ulkar Gorzen

Sr. Analyst at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the monday.com report

No quotes available

For more quotes and insights, download the SAP CRM report

Room For Improvement

Users seek better integration, automation, templates, reporting, time tracking, notifications, task management, collaboration, and enhanced performance in monday.com.

SAP CRM requires UI enhancements, better integration, real-time analytics, increased flexibility, and modern tech adoption for future growth.

The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.

reviewer2783439

DevOps at a marketing services firm with 51-200 employees

For more quotes and insights, download the monday.com report

I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Setup Cost

monday.com provides scalable, cost-effective project management solutions with transparent pricing, valued for adaptability despite potential high enterprise costs.

SAP CRM is costly, targeting large enterprises, with high setup costs but competitive features; price cuts could increase appeal.

It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

The basic, standard, and pro plans range from $12 to $24 per user per month.

Kavya S

Data Engineer at a outsourcing company with 201-500 employees

Licensing being somewhat challenging, having to choose which users we had and such things.

Sasha Kerbel

Head of Consulting at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the monday.com report

SAP CRM is not suitable for small companies because of the cost.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Valuable Features

Monday.com enhances productivity through automation, customizable dashboards, intuitive task management, seamless integrations, and user-friendly interfaces.

SAP CRM provides customizable reporting, seamless ERP integration, real-time data, enhancing customer management and improving business processes globally.

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.

reviewer2783439

DevOps at a marketing services firm with 51-200 employees

Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.

Hanah Benta

Project Manager at AT&T

For more quotes and insights, download the monday.com report

If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP CRM report

Categories and Ranking

monday.com

Ranking in CRM

4th

Ranking in Marketing Management

3rd

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

238

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Opportunity Management (4th)

SAP CRM

Ranking in CRM

7th

Ranking in Marketing Management

5th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd)

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of monday.com is 1.1%, down from 3.9% compared to the previous year. The mindshare of SAP CRM is 1.8%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.1%
SAP CRM	1.8%
Other	97.1%

CRM

Featured Reviews

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

Read full review

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

13%

Financial Services Firm

11%

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	181
Midsize Enterprise	28
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	6
Large Enterprise	27

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What needs improvement with monday.com?

I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...

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What is your primary use case for monday.com?

My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...

See all answers

What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

See all answers

What is your primary use case for SAP CRM?

Currently, we are using SAP CRM for monitoring sales activities, forecasting, and marketing activities.

See all answers

Comparisons

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Compared 5% of the time

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Compared 4% of the time

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Compared 4% of the time

Odoo vs monday.com

Compared 4% of the time

HubSpot CRM vs monday.com

Compared 4% of the time

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Microsoft Dynamics CRM vs SAP CRM

Compared 32% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 7% of the time

Adobe Campaign vs SAP CRM

Compared 4% of the time

Zoho CRM vs SAP CRM

Compared 4% of the time

SAP Service Cloud vs SAP CRM

Compared 2% of the time

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Product Reports

Buyer's Guide

monday.com

June 2026

Download monday.com product report

Buyer's Guide

SAP CRM

May 2026

Download SAP CRM product report

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

SAP CRM provides comprehensive tools for managing leads, opportunities, and tasks, while strengthening integration with SAP ERP. Its customizable dashboards and reports are vital for strategic planning, supporting global market operations.

SAP CRM offers lead management, opportunity tracking, and task handling with seamless SAP ERP integration. Users enjoy personalized dashboards, aiding strategic planning, and enhanced global data regulation compliance. The ease of use improves client onboarding. Marketing tools support segmentation for better audience engagement. SAP CRM is scalable and provides real-time data access, aligning with business needs. Customization ensures adaptability across sectors, yet improvements in performance, navigation, and Microsoft integration could enhance user experience. Modern features, AI, analytics, and stronger security are anticipated advancements.

What are the key features of SAP CRM?

Lead Management: Streamlines lead capturing and nurturing for effective customer acquisition.
Opportunity Tracking: Monitors sales opportunities throughout the pipeline for better conversion rates.
Task Management: Organizes tasks efficiently to ensure timely completion.
ERP Integration: Enhances CRM capabilities through seamless SAP ERP connectivity.
Customizable Dashboards: Provides tailored views and insights to support decision making.

What benefits and ROI can users expect from SAP CRM?

Scalable Implementation: Adapts to business growth without loss of performance.
Improved Client Onboarding: Simplifies onboarding processes, increasing satisfaction.
Real-Time Data Access: Provides up-to-date information for informed decision making.
Enhanced Communication: Centralizes customer interactions to improve engagement.

SAP CRM serves diverse industries by facilitating account management, order placement, and marketing campaigns. Companies leverage it for B2B sales, talent acquisition, and real-time analytics. It supports finance, supply chain, and service management, ensuring compliance and risk management while integrating with varied modules for comprehensive support.

SAP

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

SAP CRM vs. monday.com

June 2026

Free Report: SAP CRM vs. monday.com

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