SAP CRM and monday.com are popular tools in the CRM market, both offering distinct capabilities for different business needs. SAP CRM is often seen as having the upper hand for large enterprise solutions due to its comprehensive functionality and integration with SAP ERP, offering robust analytics and customer insights. Conversely, monday.com is noted for its user-friendliness and cost-effectiveness, catering to a wider range of organizational sizes.
Features: SAP CRM provides comprehensive functionality with integrated modules like Marketing Planning, Lead Management, and ERP integration, making it highly beneficial for enterprises seeking robust analytics and customer insights. Meanwhile, monday.com is praised for its customizable workflows and integration capabilities, particularly valued across various departments.
Room for Improvement: SAP CRM faces criticism for its outdated interface, slow performance, and high complexity, impacting user experience and integration with modern apps. Monday.com could enhance its sub-item automation, notification customization, and board connectivity for more streamlined workflows.
Ease of Deployment and Customer Service: SAP CRM is primarily deployed on-premises, requiring skilled partners for technical support, often needing follow-ups for resolutions. Monday.com offers cloud-based deployment, known for its strong customer support and efficient communication channels, suitable for dynamic teams.
Pricing and ROI: SAP CRM is positioned as a premium choice, often cost-prohibitive for smaller businesses but offers ROI in large-scale environments. Monday.com is more affordable with clear tiered pricing, ideal for various organizational sizes, leveraging user-based pricing for quick ROI through efficiency enhancements.
I would rate their customer service a ten.
I am satisfied with their response time and quality.
In terms of scalability with data and number of users, I would give it a nine out of ten.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.
It is quite expensive.
SAP CRM is not suitable for small companies because of the cost.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.
| Product | Market Share (%) |
|---|---|
| SAP CRM | 3.9% |
| monday.com for Enterprise | 1.9% |
| Other | 94.2% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.
SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.
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