SAP CRM and monday.com both compete in the enterprise resource planning and project management categories. SAP CRM appears to have the upper hand due to its strong integration with SAP's ecosystem, while monday.com is noted for its ease of use and flexibility in projects.
Features: SAP CRM offers extensive functionalities with robust marketing, lead management, and customer insight features. The integration with SAP ERP enhances its scalability and performance stability. Lead and opportunity management features, along with customizable reporting, enhance its analytics capabilities with HANA database enhancements. monday.com excels in project tracking with customizable dashboards. It is favored for its ability to integrate with multiple platforms and offers automation capabilities and flexible customization options, making it particularly accessible for non-technical environments.
Room for Improvement: SAP CRM needs to improve in flexibility for customization, and its mobile interface requires enhancements in speed and intuitiveness. Users see a need for improvements in dashboard functionality, reporting, and AI features. monday.com is critiqued for a steep learning curve and limited integrations, especially in handling deeper data linkages. Improvements in its automation capabilities and reporting features could enhance user experience, alongside increasing overall intuitiveness.
Ease of Deployment and Customer Service: SAP CRM is flexible with deployment options in public, private clouds, and on-premises, but experiences in customer service vary. Access to 24/7 support is inconsistent, sometimes slow, and reliant on selected partners. monday.com is mostly deployed on public clouds and generally offers responsive customer support through a structured support system, enabling easier access to help compared to the variable support landscape of SAP CRM.
Pricing and ROI: SAP CRM is viewed as costly, with pricing reaching several thousand dollars per month, making it less attractive for smaller enterprises. Its priced licensing structure is often compared to Salesforce, leading some to switch. monday.com, while also considered pricey by some, provides more flexible pricing plans suited for small to medium businesses. It delivers a fair return on investment through efficiency and usability, compared to SAP CRM which demands a longer-term investment view for ROI.
I would rate their customer service a ten.
I am satisfied with their response time and quality.
In terms of scalability with data and number of users, I would give it a nine out of ten.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.
It is quite expensive.
SAP CRM is not suitable for small companies because of the cost.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.
| Product | Market Share (%) |
|---|---|
| SAP CRM | 2.2% |
| monday.com | 1.1% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 26 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.
SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.
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