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MSP360 Backup vs Synology DSM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MSP360 Backup
Ranking in Backup and Recovery
55th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (45th), Disaster Recovery (DR) Software (33rd), MSP Backup (6th)
Synology DSM
Ranking in Backup and Recovery
51st
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of MSP360 Backup is 1.1%, up from 0.4% compared to the previous year. The mindshare of Synology DSM is 1.4%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Synology DSM1.4%
MSP360 Backup1.1%
Other97.5%
Backup and Recovery
 

Featured Reviews

CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.
Michael Adejoh - PeerSpot reviewer
Solutions Manager at Excel Connect Ventures
Reliable and cost-effective
One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for me is that I can see what has been successfully backed up and what has not, which is very valuable because you don't have to check the machines, and the second feature is that you can change backup settings in the portal."
"MSP360 Backup's most valuable feature is its backup interface."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"Technical support is very good."
"Synology DSM is very easy to work and operate."
"The most valuable aspect is its ability to handle multiple disks."
"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."
"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."
"The most valuable features of Synology DSM are its security and connectivity."
"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."
"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."
"The product performs well. It is easy to use and implement."
 

Cons

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The solution's pricing is very high."
"The other issue is that I don't like the implementation of the SQL backup."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
"The graphics are looking a bit old and should be updated."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"The graphics are looking a bit old and should be updated."
"Users may lose their data if they don't configure the solution properly."
"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."
"Synology DSM's user interface is not quite intuitive."
"The product's only shortcoming is pricing, as it is an expensive solution."
"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."
"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."
"The platform could be much more cost-effective and flexible for integrating third-party products."
"The only bothersome aspect is that the device is aging."
 

Pricing and Cost Advice

"It provides a good cost savings compared to our previous cloud backup."
"Its pricing needs improvement."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"Pricing is reasonable although can be quite a large upfront cost."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"I rate the price of MSP360 Backup a seven out of ten."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"We have a very good return on investment."
"It is quite an affordable solution."
"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."
"Synology DSM is a cheap solution."
"The solution’s pricing is neither cheap nor expensive."
"The pricing varies widely, catering to a broad range of needs."
"The price of the solution is very good."
"Synology DSM is a free tool."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
11%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
11%
Manufacturing Company
8%
Comms Service Provider
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise1
 

Also Known As

Cloudberry Backup
Synology DiskStation Manager (DSM)
 

Overview

 

Sample Customers

StratX
Information Not Available
Find out what your peers are saying about MSP360 Backup vs. Synology DSM and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.