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NetSuite CRM+ vs Zoho CRM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite CRM+
Ranking in CRM
42nd
Ranking in Opportunity Management
17th
Average Rating
7.0
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in CRM
1st
Ranking in Opportunity Management
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
61
Ranking in other categories
Sales Force Automation (1st)
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of NetSuite CRM+ is 0.7%, down from 0.8% compared to the previous year. The mindshare of Zoho CRM is 2.3%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Zoho CRM2.3%
NetSuite CRM+0.7%
Other97.0%
CRM
 

Featured Reviews

Greg Jacob - PeerSpot reviewer
Executive Consultant at Gemini Solutions Group
Streamlines collaboration across teams and has a straightforward setup process
The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.
HarshVardhan1 - PeerSpot reviewer
Software Engineer at Evoluz Global Solutions
Automates client workflows and data validation reliably but has faced limits in complex integrations
While applying some integrations or automations, if we need to take an action between two modules' fields, we have to write SOQL, and it can miss the data. I had a scenario where I had to use two fields from two different modules, and based on that condition, we had to send a follow-up to our team member to complete the task. We could not find any direct integration, direct SOQL query, or direct workflow that could do that work. However, I think the wizard is performing better now for such tasks. I had a two-part scenario where I had to get data from two modules or two fields in Zoho CRM and send a follow-up to our team member based on that data. We were unable to find any direct integration for this. Another issue is that a Zoho CRM function can run for only three minutes. After three minutes, the function will fail, and we have to rerun the function.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"The fact that you have all your products with NetSuite CRM+, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, means the whole process flows well compared to using other CRMs in the market."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"Its initial setup process for the cloud-based version is straightforward."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"For startups, it's an absolutely brilliant product to start with."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"The most valuable feature I have found in Zoho CRM is custom functions—you can achieve anything with it, from integrations with other applications to automating complex tasks that the inbuilt features may not handle."
"I am impressed with the product's information on customers."
"The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities—without requiring a large team or manual intervention, the system can execute entire business flows in seconds through proper configuration and automation setup."
"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."
 

Cons

"The product needs to improve the warehouse management feature."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"The MCR capabilities have some limitations."
"I'm not sure that there is scalability potential for enterprises."
"It would be useful to have some way of mapping organizations that could add more value."
"When writing code that exceeds 500 or 700 lines, if you forget to save it and haven't run it once, the entire function can be lost."
"I feel that Zoho CRM's AI-powered assistant, Zia, is not that good right now."
"A more user-friendly interface is what I'd like to see in Zoho CRM."
"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."
"The UX for the product in general is probably below standard compared to some of the other CRMs."
 

Pricing and Cost Advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
"It ultimately depends on the features and functionalities required for your specific use case."
"This solution is less expensive than Salesforce."
"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."
"The solution has standard pricing plans."
"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
"We consider it a good value and found it to be cost-effective."
"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."
"The product costs $35 per user per year."
"We pay for an annual license to use this solution."
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Top Industries

By visitors reading reviews
Comms Service Provider
22%
Construction Company
21%
Manufacturing Company
13%
Transportation Company
7%
Outsourcing Company
13%
Comms Service Provider
11%
Manufacturing Company
11%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise6
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Zoho CRM?
My experience with pricing, setup cost, and licensing is that those details were taken care of by our operations team, and I am not sure about the specifics.
What needs improvement with Zoho CRM?
I think Zoho CRM can be improved because everything is good, but the UI can be improved. That is the main area where improvements are needed.
What is your primary use case for Zoho CRM?
My main use case for Zoho CRM is to maintain our prospects database, track our email interactions, and manage our entire sales operations. A quick specific example of how I use Zoho CRM in my daily...
 

Comparisons

 

Overview

 

Sample Customers

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about NetSuite CRM+ vs. Zoho CRM and other solutions. Updated: October 2026.
920,929 professionals have used our research since 2012.