New Relic vs OpenText AI Operations Management comparison

New Relic and OpenText are both solutions in the IT Operations Analytics category. New Relic is ranked #3 with an average rating of 8.2, while OpenText is ranked #6 with an average rating of 8.0. New Relic holds a 8.1% mindshare in IOA, compared to OpenText’s 4.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
2,090 Comparison Views

94% willing to recommend

OpenText AI Operations Mana...

Read 49 OpenText AI Operations Management reviews

4,346 Views
1,260 Comparison Views

92% willing to recommend

New Relic

OpenText AI Operations Mana...

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Executive SummaryUpdated on Mar 29, 2026

OpenText AI Operations Management and New Relic are recognized solutions in the field of AI Operations, competing for tech buyers' attention. New Relic has a competitive edge due to positive user feedback, especially for its flexibility and data insights.

Features: OpenText AI Operations Management efficiently handles infrastructure monitoring and integrates automation, managing alerts with robust event correlation and scalability. However, it lacks cloud-hosting capabilities and can be resource-intensive. New Relic offers simplicity, extensive analytical capabilities, and performance monitoring adaptability, enabling deep insights into application behavior and issues.

Room for Improvement: OpenText AI Operations Management is considered complex with high resource demands, needing better component integration and a more modern interface. Mixed experiences are reported with its technical support. New Relic faces concerns about pricing, complexity for beginners, and occasional performance issues, with requests for improved AI operations and network monitoring features.

Ease of Deployment and Customer Service: OpenText AI Operations Management supports complex environments, favoring on-premises and hybrid cloud deployments, though it has varied technical support feedback. New Relic, primarily cloud-based, is praised for its easy deployment and wide compatibility, yet receives criticism regarding support responsiveness and service level agreements.

Pricing and ROI: OpenText AI Operations Management is viewed as expensive for smaller enterprises, with a complex licensing model that can lead to cost inefficiencies. Its automation capabilities offer cost-saving potential. New Relic varies from free to comprehensive paid plans and is often seen as costly; however, its "pay-for-what-you-use" model is appealing to startups, striving to balance functionality with affordability.

To learn more, read our detailed New Relic vs. OpenText AI Operations Management Report (Updated: June 2026).

Buyer's Guide

New Relic vs. OpenText AI Operations Management

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

New Relic users see improved efficiency, faster issue resolution, reduced downtime, and positive ROI despite premium costs.

Sentiment score

5.6

Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

senior software at Norton Lifelock

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the OpenText AI Operations Management report

Customer Service

Sentiment score

7.4

New Relic's support is rated positively for quick responses, professionalism, and effective assistance, despite occasional delays.

Sentiment score

5.1

OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

senior software at Norton Lifelock

They are very polite and helped him out.

TusharGoel

Cloud Engineer at TO THE NEW Digital

For more quotes and insights, download the New Relic report

OpenText goes out to bring the right people to answer any inquiries I have.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Scalability Issues

Sentiment score

7.7

New Relic scales well with diverse infrastructures, is generally cost-effective, but has some limitations with specific integrations like Kubernetes.

Sentiment score

7.4

OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

senior software at Norton Lifelock

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

The stability and scalability depend on architectural considerations and the company's specific situation.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Stability Issues

Sentiment score

7.9

New Relic is reliable and stable, handling heavy data well, although it requires familiarity with occasional performance issues.

Sentiment score

6.9

OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at TO THE NEW Digital

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

We are following approximately 10,000 metrics and logs, and the platform performs pretty well.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Room For Improvement

New Relic faces criticism for complex interfaces, limited data retention, high pricing, and inefficient configuration impacting user experience.

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

Splunk is more business-friendly due to its prettier interface.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

For more quotes and insights, download the OpenText AI Operations Management report

Setup Cost

New Relic offers varied pricing based on features and usage, with some high costs but essential capabilities for enterprises.

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

senior software at Norton Lifelock

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

As we talk about pricing, it is not that much cheaper.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the New Relic report

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

For more quotes and insights, download the OpenText AI Operations Management report

Valuable Features

New Relic offers real-time performance monitoring, analytics, and integration features, enhancing application performance and client satisfaction.

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

senior software at Norton Lifelock

For more quotes and insights, download the New Relic report

This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.

reviewer2257230

Data Platforms Manager at a media company with 5,001-10,000 employees

We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText AI Operations Management report

Categories and Ranking

New Relic

Ranking in IT Operations Analytics

3rd

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), AIOps (4th)

OpenText AI Operations Mana...

Ranking in IT Operations Analytics

6th

Ranking in Cloud Monitoring Software

18th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Mindshare comparison

As of June 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.1%, down from 16.7% compared to the previous year. The mindshare of OpenText AI Operations Management is 4.4%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	8.1%
OpenText AI Operations Management	4.4%
Other	87.5%

IT Operations Analytics

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards

OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Financial Services Firm

20%

Construction Company

10%

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	35

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

See all answers

What needs improvement with Micro Focus Operations Bridge?

See all answers

What is your primary use case for Micro Focus Operations Bridge?

I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...

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Product Reports

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Buyer's Guide

OpenText AI Operations Management

June 2026

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

New Relic vs. OpenText AI Operations Management

June 2026

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