No more typing reviews! Try our Samantha, our new voice AI agent.

New Relic vs Oracle Log Analytics Cloud Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
175
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
Oracle Log Analytics Cloud ...
Ranking in IT Operations Analytics
16th
Average Rating
7.4
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.1%, down from 16.7% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.5%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.1%
Oracle Log Analytics Cloud Service2.5%
Other89.4%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Niranjan Singh - PeerSpot reviewer
Principal Solution Architect- Security & Privacy at Sify Technologies
Provides different types of logs, but the logs are dispersed in different layers
As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"New features are added often."
"I advise that New Relic is the best APM tool available, providing everything you need to pinpoint root causes for performance bottlenecks and serving as an effective observability tool for production telemetry metrics."
"I don’t see us being able to operate without New Relic."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
"The pricing is pretty good."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"The solution provides different types of logs like audit, service, and API logs."
"The most valuable feature is mapping."
"The IT analysis provides the best solution as to how the infrastructure is going."
"Using this solution enables our users to figure out, within a second, any problems with the application or the database."
 

Cons

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"Internally, we have a solution that’s better than Insights to provide us analysis of that data."
"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."
"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."
"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."
"The reporting is sometimes a little slow."
"The pricing could be improved."
 

Pricing and Cost Advice

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"I think the pricing is reasonable."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The solution is cheap compared to its alternatives."
report
Use our free recommendation engine to learn which IT Operations Analytics solutions are best for your needs.
900,747 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
Ask a question
Earn 20 points
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Safexpress, Optima, Astute Business Solutions
Find out what your peers are saying about New Relic vs. Oracle Log Analytics Cloud Service and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.