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New Relic vs Oracle Log Analytics Cloud Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
Oracle Log Analytics Cloud ...
Ranking in IT Operations Analytics
16th
Average Rating
7.4
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.2%, down from 15.8% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.2%
Oracle Log Analytics Cloud Service2.4%
Other89.4%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Niranjan Singh - PeerSpot reviewer
Principal Solution Architect- Security & Privacy at Sify Technologies
Provides different types of logs, but the logs are dispersed in different layers
As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Excellent. Technical Support: Excellent."
"We like the performance of the product."
"From operationally rich, to developer deep."
"Please go ahead and try this and you won't regret having it."
"The product's initial setup phase was very easy."
"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."
"In my opinion, New Relic is a good tool, and if a colleague was asking my opinion, I would say "Go ahead and use it!" It is a good solution."
"It enables us to fine-tune our application quicker."
"The most valuable feature is mapping."
"The solution provides different types of logs like audit, service, and API logs."
"The IT analysis provides the best solution as to how the infrastructure is going."
"Using this solution enables our users to figure out, within a second, any problems with the application or the database."
 

Cons

"It’s generally stable, but last year it was a little flaky."
"Overall, New Relic is not as good as Dynatrace."
"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."
"There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM."
"One issue is cost."
"Joining datasets. Currently, it’s only possible to pull data from a single event type."
"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."
"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."
"The reporting is sometimes a little slow."
"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."
"The pricing could be improved."
 

Pricing and Cost Advice

"The price was one of the reasons we chose this solution."
"Pricing is better with New Relic APM than Dynatrace."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The detection piece of it brings us a big return on investment."
"The price of New Relic could improve. It is expensive."
"Comparatively, the pricing is expensive."
"The solution is cheap compared to its alternatives."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Safexpress, Optima, Astute Business Solutions
Find out what your peers are saying about New Relic vs. Oracle Log Analytics Cloud Service and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.