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New Relic vs Oracle Log Analytics Cloud Service comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)
Oracle Log Analytics Cloud ...
Ranking in IT Operations Analytics
16th
Average Rating
7.4
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.1%, down from 12.6% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.1%
Oracle Log Analytics Cloud Service2.4%
Other89.5%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Niranjan Singh - PeerSpot reviewer
Principal Solution Architect- Security & Privacy at Sify Technologies
Provides different types of logs, but the logs are dispersed in different layers
As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Excellent. Technical Support: Excellent."
"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The most valuable features are the dashboards and tracing."
"The solution's most valuable aspects are that it tracks java better and operates very efficiently."
"New Relic is now the leader in efficiency improvement."
"It gives us insight into several areas-- Where slowdowns are, Which of our customers is hitting us most, and If there’s an application issue on the database side, how long a query takes."
"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."
"The most valuable feature is mapping."
"The IT analysis provides the best solution as to how the infrastructure is going."
"Using this solution enables our users to figure out, within a second, any problems with the application or the database."
"The solution provides different types of logs like audit, service, and API logs."
 

Cons

"Better error reporting Better ability to drill-down into errors"
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."
"There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind."
"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."
"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."
"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."
"The reporting is sometimes a little slow."
"The pricing could be improved."
"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."
 

Pricing and Cost Advice

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I loved this product, but we can no longer afford it, so we dropped it."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"The detection piece of it brings us a big return on investment."
"It would be nice if we could buy it annually instead of monthly."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is cheap compared to its alternatives."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
11%
Manufacturing Company
10%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise80
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Safexpress, Optima, Astute Business Solutions
Find out what your peers are saying about New Relic vs. Oracle Log Analytics Cloud Service and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.