New Relic vs Oracle Real User Experience Insight comparison

New Relic and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while Oracle is ranked #67. New Relic holds a 4.0% mindshare in APM, compared to Oracle’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

862 Views
845 Comparison Views

100% willing to recommend

New Relic

Oracle Real User Experience...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and New Relic are both prominent tools for monitoring and analyzing user experiences. Based on user reviews, New Relic seems to have an edge in terms of features and ease of deployment, while Oracle Real User Experience Insight is appreciated for its robust support and better pricing options.

What features are offered by Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight is praised for its comprehensive data collection and customizable dashboards. New Relic stands out with its extensive integration capabilities and real-time analytics. Users find New Relic to offer more advanced features that enhance performance monitoring and troubleshooting.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight users note that the tool can be complex to navigate and requires steep learning. They also mention that updates and patches could be more frequent. New Relic users suggest that the platform needs more transparent pricing and occasional issues with speed during peak usage times.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight users appreciate detailed deployment guides but mention that the setup can be time-consuming and complicated. Customer service is described as responsive and helpful. New Relic is noted for its straightforward deployment process and intuitive setup but receives mixed reviews on the responsiveness of customer service.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to New Relic?

Oracle Real User Experience Insight users find the setup cost to be more reasonable and feel they receive good value for their investment. New Relic users report higher initial costs but acknowledge substantial ROI due to its advanced features and capabilities.

To learn more, read our detailed New Relic vs. Oracle Real User Experience Insight Report (Updated: March 2026).

Buyer's Guide

New Relic vs. Oracle Real User Experience Insight

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

67th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
Oracle Real User Experience Insight	0.5%
Other	95.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The monitoring so far has been good and we are happy with it."

"You don't have to go through a list of 500 servers."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

More New Relic pros

"The most valuable feature is the ability to Drill down to webpage actions."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

Cons

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"The pricing could be improved as it is quite high relative to what is offered."

"The customization of the start and end time is kind of cool."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"The solution should include more detailed reports for SQL database requests."

"The connectivity between legacy and newer cloud applications is not great."

More New Relic cons

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"The application resource usage has increased due to using RUEI."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

Pricing and Cost Advice

"The price was one of the reasons we chose this solution."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"I loved this product, but we can no longer afford it, so we dropped it."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The solution is cheap, but prices can go up when users grow."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Financial Services Firm

25%

Comms Service Provider

12%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

Buyer's Guide

New Relic

March 2026

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Oracle Real User Experience Insight report

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Oracle Real User Experience Insight, Oracle RUEI

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Buyer's Guide

New Relic vs. Oracle Real User Experience Insight

March 2026

Free Report: New Relic vs. Oracle Real User Experience Insight

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