New Relic vs Oracle Real User Experience Insight comparison

New Relic and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Oracle is ranked #60. New Relic holds a 3.8% mindshare in APM, compared to Oracle’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

2,166 Views
2,079 Comparison Views

100% willing to recommend

New Relic

Oracle Real User Experience...

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Executive SummaryUpdated on Jun 3, 2026

Oracle Real User Experience Insight and New Relic are competing products in the application monitoring solutions category. New Relic seems to have the upper hand due to its comprehensive capabilities and ease of deployment.

Features: Oracle Real User Experience Insight provides detailed user transaction visibility, diagnostic tools, and user experience dashboards. New Relic offers real-time performance monitoring, advanced analytics, and database query time analysis.

Room for Improvement: Oracle Real User Experience Insight could enhance its cloud capabilities, simplify its IT support requirements, and improve its graphical user interface. New Relic could enhance its customization capabilities, offer a more robust SLA reporting, and provide more seamless integration with diverse platforms.

Ease of Deployment and Customer Service: Oracle Real User Experience Insight involves a more complex on-premise deployment, which can be challenging without in-depth IT support. New Relic provides a cloud-based model that simplifies deployment and offers efficient customer service, providing quicker support and detailed resources.

Pricing and ROI: Oracle Real User Experience Insight requires a higher initial setup investment but offers long-term savings with its robust analysis capabilities. New Relic, although potentially more expensive in terms of ongoing costs, justifies this with faster deployment and immediate performance improvement, often resulting in a more convincing ROI thanks to rapid insights and adaptable plans.

To learn more, read our detailed New Relic vs. Oracle Real User Experience Insight Report (Updated: August 2026).

Buyer's Guide

New Relic vs. Oracle Real User Experience Insight

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

60th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Oracle Real User Experience Insight	0.7%
Other	95.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."

"The versatility of the solution is its most valuable feature."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"In several days, we got a great ROI due to an issue in a customer application."

"It offers helpful user metrics so we can learn more about the user experience."

"We have been able to proactively identify failures before they happen."

"It helps me to identify root cause on the code level issues."

"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."

More New Relic pros

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"Customer satisfaction higher than before."

"Even if you don't have a QA tool, you can automate a lot of the quality assurance functions through ORUEI."

"The most valuable feature is the ability to Drill down to webpage actions."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"Before RUEI came in, the users from production took hours to resolve issues, or couldn't end up finding a root cause."

Cons

"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."

"The price needs improvement."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"They are a costly solution and the stability should be better for the price."

"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."

"I'd like to see alerting based on custom insight queries."

"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."

More New Relic cons

"The application resource usage has increased due to using RUEI."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"Licensing is very expensive for this solution."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"It is a bit complex for newbie."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The solution is less expensive than AppNeta."

"Cost is significant with a lot of extras."

"The pricing and licensing are too high."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Financial Services Firm

22%

Construction Company

14%

Comms Service Provider

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Product Reports

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Oracle Real User Experience Insight, Oracle RUEI

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Real User Experience Insight offers comprehensive monitoring and analysis of user interactions with web applications, delivering actionable insights to optimize performance.

Industries prioritize understanding user interactions to enhance application efficiency. Oracle Real User Experience Insight provides deep visibility into web application performance by capturing real-time data on user activity. Through advanced analytics, it identifies performance bottlenecks and areas for improvement, helping organizations maintain optimal application health and user satisfaction.

What are the key features of Oracle Real User Experience Insight?

Real-time Monitoring: Continuously tracks user interactions and application performance.
Performance Analytics: Analyzes data to identify performance bottlenecks and areas needing improvement.
Customizable Dashboards: Provides tailored views of key performance metrics relevant to business goals.
User Experience Insights: Delivers feedback on user interaction patterns for better decision-making.

What benefits should users consider when evaluating Oracle Real User Experience Insight?

Improved Application Performance: Helps maintain applications at optimal performance levels through early identification of issues.
Enhanced User Satisfaction: Offers insights to refine user interactions and overall application experience.
Resource Optimization: Provides data-driven insights enabling efficient resource allocation and management.
Increased Competitiveness: Supports continuous improvement efforts, aiding in maintaining a competitive edge.

Oracle Real User Experience Insight finds applications across sectors like finance, healthcare, and retail, where user interaction is crucial. Financial institutions utilize it for monitoring online banking services, ensuring secure and efficient transactions. In healthcare, it helps in optimizing patient portals, while in retail, it enhances online shopping experiences by analyzing customer interactions and refining application performance.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Buyer's Guide

New Relic vs. Oracle Real User Experience Insight

August 2026

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