

OneLogin and Ping Identity Platform are key competitors in the identity management and access solutions category. Based on the data, Ping Identity Platform seems to have an advantage due to its extensive customization capabilities and integration support.
Features: OneLogin is known for its Single Sign-On (SSO), Multi-Factor Authentication (MFA), and automated user provisioning, which enhances security while saving time. Ping Identity Platform offers customization, federated identity management, and supports both workforce and consumer identity management, thus offering broader integration.
Room for Improvement: OneLogin could improve its admin UI and troubleshooting processes, as users find the admin console complex. Enhancements in self-service options and reporting tools are necessary. Ping Identity Platform needs to simplify its user management and UI, and improve its integration support for legacy systems.
Ease of Deployment and Customer Service: OneLogin is noted for easy deployment in Public and Hybrid Cloud environments, with supportive customer service, though sometimes slow on complex issues. Ping Identity Platform excels in robust On-premises and Public Cloud deployment, supported by proactive customer service, despite a noted learning curve.
Pricing and ROI: Both platforms offer competitive pricing. OneLogin is more attractive for mid-sized organizations, offering good ROI through reduced IT workload and improved security. Ping Identity Platform's flexible pricing justifies its robust security features, offering enterprise-grade solutions with notable efficiency gains.
Teams spend far less time on password issues, access requests, and onboarding, often cutting IT tickets by 30 to 50 percent.
The full return on investment, including licensing, deployment, and training, was achieved within one month, making it significant.
From a security standpoint, ROI is also significant, as security breaches cost companies billions each year.
I would rate the customer support a 10.
I have contacted support on a few occasions, mainly for advanced configuration guidance, troubleshooting provisioning issues, and clarifying documentation for complex integrations.
Whenever we've had questions or needed help with setup, their team responded quickly and really guided us step by step.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
Role-based access controls, automated provisioning, and directory integration scale smoothly, allowing me to maintain consistent policies and workflows even as complexity increases.
It has strong technical capabilities designed to be horizontally scalable, easily supporting a large user base without the need for manual infrastructure upgrades.
Since it is a cloud-based IAM platform, scaling is much easier compared to traditional systems.
Overall, OneLogin's stability gives me confidence that it can support my organization's current needs and scale as we grow.
There have been no major outages, and performance has been really consistent.
If OneLogin has an issue, users can suddenly lose access to multiple applications at the same time.
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Overall, I see PingFederate as a stable product.
More real-time alerts, such as when access fails or MFA is triggered, would help users understand issues faster.
Step-by-step tutorials and troubleshooting guides would help users resolve issues faster without needing to contact support.
The two major pain points are customer support needing improvement and the integration with third-party software needing to be more flexible.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
The cost is less compared to Okta and Entra ID.
Overall, the pricing, setup, and licensing structure are transparent and deliver a good return on investment, especially when considering the operational efficiency and security improvements gained from using OneLogin.
I consider the pricing of OneLogin to be competitive since it is cheaper than other products I used, such as Okta, which is beneficial for mid-size organizations.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.
With SmartFactor Authentication, I can balance between them. I can give users an easy and smooth user experience as long as the risk indices are low, but I can implement pretty rigid authentication workflows if the risk gets higher.
OneLogin's best features are its MFA capabilities as well as making it easier to access different applications depending on the user.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
| Product | Mindshare (%) |
|---|---|
| OneLogin | 4.1% |
| Ping Identity Platform | 4.6% |
| Other | 91.3% |


| Company Size | Count |
|---|---|
| Small Business | 134 |
| Midsize Enterprise | 29 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
OneLogin offers organizations a user-friendly platform for single sign-on, multifactor authentication, and seamless access management. It enhances security and streamlines processes, making it vital for application management.
Designed for ease of integration, OneLogin helps organizations efficiently manage access and improve cybersecurity through centralized application management. It simplifies onboarding and offboarding, enhancing remote work capabilities and offering robust user mapping. Users appreciate seamless integration and reliable logs. However, it could improve with enhanced technical support, more out-of-box connectors, and better customization options. Challenges with device management and system integrations have been noted, with legacy application support and infrastructure stability needing attention.
What are the key features of OneLogin?
What benefits can users expect?
Organizations employ OneLogin for single sign-on and identity management, connecting users to applications like CRM and Slack. It supports role-based access control and seamless cloud transition, integrating with Active Directory to enhance user management in industries demanding strong security and efficiency.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
We monitor all Single Sign-On (SSO) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.