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OpenText Functional Testing Lab for Mobile and Web vs Salesforce Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Functional Testing...
Average Rating
7.4
Reviews Sentiment
6.0
Number of Reviews
19
Ranking in other categories
Functional Testing Tools (18th), Mobile App Testing Tools (4th)
Salesforce Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (10th), Mobile Development Platforms (5th), Rapid Application Development Software (11th), Low-Code Development Platforms (9th), No-Code Development Platforms (5th), Business Orchestration and Automation Technologies (19th)
 

Mindshare comparison

OpenText Functional Testing Lab for Mobile and Web and Salesforce Platform aren’t in the same category and serve different purposes. OpenText Functional Testing Lab for Mobile and Web is designed for Mobile App Testing Tools and holds a mindshare of 6.0%, up 4.1% compared to last year.
Salesforce Platform, on the other hand, focuses on PaaS Clouds, holds 3.6% mindshare, up 3.1% since last year.
Mobile App Testing Tools Mindshare Distribution
ProductMindshare (%)
OpenText Functional Testing Lab for Mobile and Web6.0%
Tricentis Tosca23.0%
OpenText Functional Testing21.8%
Other49.2%
Mobile App Testing Tools
PaaS Clouds Mindshare Distribution
ProductMindshare (%)
Salesforce Platform3.6%
Amazon AWS13.3%
Microsoft Azure11.3%
Other71.8%
PaaS Clouds
 

Featured Reviews

reviewer2356440 - PeerSpot reviewer
Senior Director at a tech vendor with 10,001+ employees
Experienced ease in automation with strong support while seeking improvements in low-code options
OpenText Functional Testing Lab for Mobile and Web offers flexibility of deployment, from on-premises to UFT One which is on the cloud. They provide capability for immediate deployment, and assets can be migrated easily. They include enablers specifically for quick migration of test assets. While I have not personally been involved in these migrations, I have observed some clients using it directly while others make a complete shift from OpenText to Tricentis platforms. There have not been many clients moving from OpenText platforms from on-premises to cloud because most shifts have been toward different product categories such as Tricentis altogether.
Sunny Nair - PeerSpot reviewer
Solution Architect And Senior Consultant at Keysight Technologies
Automated weekly analytics have improved case tracking and boosted research productivity
In terms of customization and requesting features that need to be enabled, the process is longer than ideal. As a user, I have very limited access rights to Salesforce Platform, which limits my capability. If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant that particular access, that would be a very good improvement. If I need to gain access to a specific feature within Salesforce Platform, it should point me to who in my organization manages it. If the system is able to tell me who exactly is managing it, I can get in touch with that particular user to understand whether I can gain access. This particular feature seems to be lacking, not only in Salesforce Platform, but in any CRM application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a complete solution for mobile application testing."
"There are numerous valuable features such as automation, the ones that facilitate importing and synchronization capabilities between our platform, Jira, and Azure DevOps."
"We evaluated other mobile testing solutions and found this to be superior to all of them."
"In general, in my opinion, Mobile Center is a good product that allows us to do everything we need to automate application testing for mobile."
"Using the existing enterprise tools, like UFT, or even if you want to go open source, you can use them and it's a real user-functional performance, we are able to achieve that."
"The product is easy to use."
"ROI is definitely present with OpenText Functional Testing Lab for Mobile and Web; these are very capable tools, and there is no reason ROI should be a challenge."
"For automation testing, the tool provides the record and playback option, which helps with object detection easily."
"We used it for providing a 360 view of the customers from within Salesforce, so a lot of data got presented there, for which we used Einstein Analytics, and the Einstein Analytics dashboards were really great."
"It has definitely improved how we function."
"I find Salesforce Platform to be stable."
"The scalability of the Salesforce Platform is good."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"Stability of the platform is important, as are security and flexibility."
"Salesforce has massive scalability potential."
"The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management."
 

Cons

"For the most part, the key challenge is ensuring that customers fully utilize the product as intended and adopt the appropriate frameworks to implement the solutions effectively."
"The product's object detection method needs to be improved since it can help testers do perfect testing."
"Sometimes, it's challenging to have relations with OpenText support."
"However, it is still a young product that is improving leaps and bounds each release."
"We like to host the tools centrally. We would need them to be multi-tenants, so different projects could log on and have their own set of devices and their own set of apps, and they wouldn't see data from other projects that are using it."
"We need to scale devices easily. Some customers would like to loop in AWS or other cloud providers to check if their devices have the cloud factor. OpenText UFT Digital Lab needs to improve it."
"I would like to see more integration with automation tools."
"With versions prior to 2.0 I found that configuration was trickier than it should be, particularly with aspects such as NV."
"With Salesforce, I do feel that I'm doing a lot of repetitive tasks."
"I do not like the number of clicks required to get information. The UI is not very intuitive or innovative."
"The customer service team at Salesforce get the job done but they are not fast. The technical support could be improved."
"The integration of Salesforce with other solutions could be improved."
"Customer Service: A three out of 10. Technical Support: A two out of 10."
"They have some limitations as a cloud solution."
"This platform is indeed on the expensive side."
"I think the search needs to be improved so as to allow for a broader keyword search."
 

Pricing and Cost Advice

"OpenText UFT Digital Lab's pricing is average, and I rate it a five out of ten."
"While the pricing may seem relatively high, when compared to competitors, it often falls in line or can even be more cost-effective."
"The product could be more affordable."
"The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX."
"The price varies depending on the cloud."
"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."
"It is quite expensive. Its developers come at a premium cost, which makes it expensive."
"It is an expensive program."
"I rate this solution a six out of ten for pricing. Though the solution is on the pricier side, it still offers good value for money."
"It is expensive. Licensing is on an annual basis."
"The licensing is on the expensive side, but most clients engage in negotiations to reach a more favorable agreement. For stand-alone or medium-sized clients, it can be relatively costly."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
11%
Financial Services Firm
10%
Comms Service Provider
7%
Financial Services Firm
12%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise13
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
 

Questions from the Community

What needs improvement with Micro Focus UFT Mobile?
Digital Lab is a pretty solid product with areas that could be continuously improved on.
What is your primary use case for Micro Focus UFT Mobile?
I deal with OpenText Analysis Database and Core Performance Engineering, which are categories of software rather than individual pieces. We focus on the ADM area, which includes ALM, UFT One, UFT D...
What advice do you have for others considering Micro Focus UFT Mobile?
I do have experience with OpenText products and OpenText ALM. I have been using ALM Quality Center, which has had a few names for it over time, but it is the old Quality Center that was then rename...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Micro Focus UFT Digital Lab, Micro Focus UFT Mobile, Mobile Center, Micro Focus Mobile Center, HPE Mobile Center
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Bci, BPER Services, Die Mobiliar, Harvard Pilgrim Healthcare, HPE, Independent Health, Shanghai OnStar Telematics, Pick n Pay, UCB
ADP
Find out what your peers are saying about OpenText, Tricentis, Digital.ai and others in Mobile App Testing Tools. Updated: October 2026.
920,769 professionals have used our research since 2012.