Oracle CRM vs Sage CRM comparison

Oracle and Sage are both solutions in the CRM category. Oracle is ranked #11 with an average rating of 7.6, while Sage is ranked #29 with an average rating of 8.0. Oracle holds a 1.0% mindshare in CRM, compared to Sage’s 0.7% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Oracle CRM

Read 43 Oracle CRM reviews

4,466 Views
3,305 Comparison Views

90% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

1,826 Views
1,808 Comparison Views

77% willing to recommend

Oracle CRM

Sage CRM

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Executive SummaryUpdated on Jun 3, 2026

Oracle CRM and Sage CRM are strong contenders in the CRM market, each offering unique advantages. Oracle CRM appears to have the upper hand for large enterprises due to its extensive integration capabilities with Oracle applications and comprehensive cloud solutions.

Features: Oracle CRM provides robust integration tools, powerful analytics, and extensive customization options, making it ideal for large-scale businesses. Its solutions span various industries with modular components for flexible deployment and cost reduction. Sage CRM is user-friendly and integrates well with Microsoft Office 365, featuring effective communication tracking, a solid case management system, and strong reporting functionalities suitable for businesses prioritizing lead tracking and reporting.

Room for Improvement: Oracle CRM could enhance its microservices support and user interface to improve the overall user experience. Users have reported performance issues and suggest more competitive pricing. Sage CRM needs better email and social media integration, along with an improved user interface and dynamic dashboard capabilities for more effective reporting.

Ease of Deployment and Customer Service: Oracle CRM offers diverse deployment options, including on-premises, hybrid, and cloud solutions, though its technical support receives mixed reviews, especially regarding response times. Sage CRM provides both on-premises and cloud solutions as well, with comparatively better customer support feedback and quicker response times, appealing to businesses that require reliable support.

Pricing and ROI: Oracle CRM is generally considered a more expensive investment, particularly for smaller companies, but offers flexible pricing such as pay-as-you-use models. Its ROI is advantageous for larger enterprises utilizing its extensive functionality. Sage CRM is seen as more moderately priced, delivering substantial value for its cost, especially when managing user licenses effectively. Users have observed positive ROI based mainly on feedback rather than quantitative metrics.

To learn more, read our detailed Oracle CRM vs. Sage CRM Report (Updated: June 2026).

Buyer's Guide

Oracle CRM vs. Sage CRM

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.8

Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.

Sentiment score

8.0

Sage CRM offers high ROI with excellent accessibility and reporting, but some find its licensing costly compared to cheaper alternatives.

No quotes available

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No quotes available

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Customer Service

Sentiment score

6.0

Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.

Sentiment score

7.4

Sage CRM customer service is effective, with highly-rated support and helpful resources, though response times can vary.

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

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No quotes available

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Scalability Issues

Sentiment score

7.1

Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.

Sentiment score

6.7

Sage CRM is scalable, contingent on team configuration, supporting 80 to 105 users with high user scalability ratings.

I think it's scalable because we are a company with almost a hundred thousand people.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

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No quotes available

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Stability Issues

Sentiment score

7.4

Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.

Sentiment score

8.4

Sage CRM is highly praised for its reliability and stability, with long-term users consistently rating it eight to nine out of ten.

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

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No quotes available

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Room For Improvement

Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.

Sage CRM requires interface enhancements, faster support, better reporting, improved integrations, and updated features for modernization and efficiency.

It could be improved with better quality for response time and empathy with the client's operations.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Reporting is really bad.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

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No quotes available

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Setup Cost

Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.

Sage CRM is seen as cost-effective for enterprises but can be expensive, especially in Africa, with annual licensing fees.

No quotes available

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No quotes available

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Valuable Features

Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.

Sage CRM excels in customization, integration, and functionality, offering robust management, reporting, and scalability for enhanced customer and employee tracking.

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Our sales team uses all those analytics for identifying customer trends, reviewing the geography, the territorial data, and the pain points of the customer, and from there, they draw conclusions and inferences regarding which areas to improve and how to take things to the market.

Omair Bokhari

Head Of IT Operations at fatima group

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Oracle CRM report

No quotes available

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Categories and Ranking

Oracle CRM

Ranking in CRM

11th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Sage CRM

Ranking in CRM

29th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the CRM category, the mindshare of Oracle CRM is 1.0%, down from 3.3% compared to the previous year. The mindshare of Sage CRM is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CRM	1.0%
Sage CRM	0.7%
Other	98.3%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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Vaiyapurisankar K

Deputy Manager - IT at Nidec Corporation

Useful to access data anytime and helpful in generating reports quickly

Speaking about the product's ability to improve sales processes, I would say that even though the tool offers project management capabilities along with ERP functionalities, my company doesn't use it for project management or HR-related areas. My company majorly uses the tool for finance, logistics, and inventory control. I haven't had the need for my company to not integrate the tool with other products. Though my company uses the product separately, we can export Sage CRM into Excel, after which the data can be integrated with other software products. Though the tool can be integrated with other products, my company doesn't do it because Sage CRM is enough for us. The analytical reporting part of the business product is good. The analytical reporting part of the product is used for financial years, along with the profit and loss reports and inventory reports. For the sales part in our company, we use the analytical reports generated by the product to help the sales people in a region-wise, sales-wise and product-wise manner. In my company, one of the teams will be changing from Sage CRM to Microsoft Dynamics. I recommend the product to others who plan to use it, especially since it is a tool suitable for medium-sized companies and not for enterprise-sized businesses. Medium-sized companies can use the product since it is an economical and reliable tool. I rate the tool a nine out of ten.

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Top Industries

By visitors reading reviews

University

11%

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

23%

Manufacturing Company

13%

Comms Service Provider

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

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What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

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What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

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What is your primary use case for Sage CRM?

We use the product for managing leads and cases. It helps us track cases through customizable workflows and efficiently handle lead tracking.

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CRM

Compared 9% of the time

Siebel CRM vs Oracle CRM

Compared 7% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 7% of the time

SAP CRM vs Oracle CRM

Compared 6% of the time

Teneo vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 21% of the time

Salesforce Sales Cloud vs Sage CRM

Compared 13% of the time

Funel vs Sage CRM

Compared 12% of the time

Pipeline CRM vs Sage CRM

Compared 10% of the time

Siebel CRM vs Sage CRM

Compared 7% of the time

More Sage CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

June 2026

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Buyer's Guide

CRM

May 2026

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Also Known As

Market2Lead

No data available

Overview

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Sage CRM offers efficient tracking for communication and billing, integrating seamlessly with Microsoft Office 365. Its customizable workflows and robust features for inventory control, accounting, and finance make it a reliable choice for businesses seeking a user-friendly interface and stable performance.

Sage CRM serves businesses by managing customer relationships and facilitating user-supplier networking, supporting account management, inventories, purchase orders, invoicing, and case tracking. It integrates with systems like Sage 300 ERP, managing entire transaction processes from quoting to invoicing. Businesses benefit from stable quoting features, scalability, and reliable technical support, although improvements are needed in integration with email, social media, and user interface modifications. Enhancements should also address dynamic reporting, analytics, and transaction monitoring speed.

What are the key features of Sage CRM?

Communication and Billing Tracking: Efficient tracking for staff and client interactions.
Seamless Microsoft Office 365 Integration: Simplifies tasks by integrating with Office 365.
Robust Inventory and Finance Management: Streamlines control and accounting processes.
Customizable Workflows: Adapts processes to business needs.
Scalable Quoting Features: Supports business growth and adapts to changes.

What are the benefits companies should look for?

User-Friendly Interface: Simplifies navigation and daily tasks.
Stable Performance: Ensures reliable operations for businesses.
Flexibility and Upgradeability: Enhances the user experience and adapts to technological advancements.
Reliable Technical Support: Provides assistance and resolves issues promptly.
Opportunity and Case Management: Streamlines management and supports strategic decision-making.

Sage CRM is implemented in industries for effective networking between users and suppliers, managing relationships, and supporting diverse functions like timesheets, opportunities, and data analytics. Its customization allows integration with platforms such as Sage 300 ERP to facilitate transaction recording and finance management.

Sage

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Oracle CRM vs. Sage CRM

June 2026

Free Report: Oracle CRM vs. Sage CRM

Find out what your peers are saying about Oracle CRM vs. Sage CRM and other solutions. Updated: June 2026.

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