Ping Identity Platform vs SAP Customer Identity and Access Management comparison

Ping Identity and SAP are both solutions in the Customer Identity and Access Management (CIAM) category. Ping Identity is ranked #3 with an average rating of 8.3, while SAP is ranked #15. Ping Identity holds a 8.7% mindshare in CIaA, compared to SAP’s 2.1% mindshare. Additionally, 100% of Ping Identity users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

Ping Identity Platform

Read 30 Ping Identity Platform reviews

6,348 Views
1,397 Comparison Views

100% willing to recommend

SAP Customer Identity and A...

Read 2 SAP Customer Identity and Access Management reviews

411 Views
407 Comparison Views

100% willing to recommend

Ping Identity Platform

SAP Customer Identity and A...

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and SAP Customer Identity and Access Management are competing in the identity management space. SAP seems to have the upper hand due to its comprehensive features and customization capabilities.

Features:Ping Identity Platform offers strong authentication capabilities, flexible integration options, and centralized identity management for enterprises seeking robust security. SAP Customer Identity and Access Management provides dynamic risk assessment, advanced analytics, and real-time policy enforcement, offering extensive control and insights. The advanced suite of features from SAP delivers deeper insights and customizations.

Ease of Deployment and Customer Service:Ping offers straightforward deployment supported by extensive documentation and customer service options. SAP's modular architecture allows faster and flexible implementations with deep integration within the SAP ecosystem. SAP's tailored support solutions provide an edge for large enterprises with complex requirements.

Pricing and ROI:Ping Identity Platform generally offers competitive setup costs for organizations focused on identity management without extensive customization needs. SAP requires a potentially higher initial investment but offers substantial ROI through its expansive feature set and scalability, presenting a valuable option for enterprises looking to maximize long-term gains.

To learn more, read our detailed Ping Identity Platform vs. SAP Customer Identity and Access Management Report (Updated: March 2026).

Buyer's Guide

Ping Identity Platform vs. SAP Customer Identity and Access Management

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

3rd

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (4th), Authentication Systems (7th), Data Governance (10th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (4th), Directory Servers (1st)

SAP Customer Identity and A...

Ranking in Customer Identity and Access Management (CIAM)

15th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Ping Identity Platform is 8.7%, down from 10.7% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Mindshare Distribution
Product	Mindshare (%)
Ping Identity Platform	8.7%
SAP Customer Identity and Access Management	2.1%
Other	89.2%

Customer Identity and Access Management (CIAM)

Featured Reviews

Shruthi R Varikoti

Senior ServiceNow Developer at Wells Fargo

Generative AI automates access reviews and provides workflow efficiencies

I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management (CSM) modules of ServiceNow. My project is related to cybersecurity. I have touched on generative AI and integrations like SOAP APIs. I have used the Ping Identity Platform for seamless…

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Srini-Dhanaraj

Founder & CEO at imfine.club

A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps

Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time. You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."

"The solution has a smooth and configurable user interface for single sign-on capabilities."

"Ping Identity Platform can provide a solution for both workforce identity and access management and also for consumer identity and access management, which is CIAM."

"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."

"PingFederate gives you granular control over the settings. There are many options for fine-tuning policies."

"PingID is very good, it's pretty stable as a product and we've never faced any issues, at least with the data applications integration, and the customers really like it."

"It's pretty stable as a product."

"I work on the application onboarding process because we have multiple customers and get data from different sources."

More Ping Identity Platform pros

"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."

"The most valuable aspect of the product is the provisioning of a lot of SAP systems, as it offers automated provisioning and the integration capabilities are good."

"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."

Cons

"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."

"The management console needs to be improved. PingID should revise it."

"In the beginning, the initial setup was very complex."

"For external customers, they do have challenges, although there are solutions for that available, as well."

"The solution should allow for better integration with other platforms and the UBT."

"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."

More Ping Identity Platform cons

"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."

"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."

"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products."

Pricing and Cost Advice

"The product is costly."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"PingID's pricing is pretty competitive."

"Ping offers flexible pricing that's not standardized."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"The pricing is neither too expensive nor too cheap."

"Ping Identity Platform is not very expensive."

"The platform's value justifies the pricing, especially considering its security features and scalability."

More Ping Identity Platform pricing and cost advice

"The pricing of the solution is cheap."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Retailer

Manufacturing Company

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	20

No data available

Questions from the Community

What do you like most about PingFederate?

PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tool...

See all answers

What needs improvement with PingFederate?

It requires some expertise to set up and manage. Also, having dedicated support is helpful. It's not something anyone can just set up and run without assistance – ideally, a team using PingFederate...

See all answers

What is your primary use case for PingFederate?

We use PingFederate to provide SSO (Single Sign-On) solutions to enterprise applications. We support protocols like SAML (Security Assertion Markup Language), OAuth, and OpenID Connect. For example...

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Comparisons

Microsoft Entra ID vs Ping Identity Platform

Compared 11% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 6% of the time

Okta Platform vs Ping Identity Platform

Compared 6% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 5% of the time

ForgeRock vs Ping Identity Platform

Compared 5% of the time

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Microsoft Entra External ID vs SAP Customer Identity and Access Management

Compared 30% of the time

Auth0 Platform vs SAP Customer Identity and Access Management

Compared 25% of the time

Microsoft Entra Verified ID vs SAP Customer Identity and Access Management

Compared 18% of the time

Okta Platform vs SAP Customer Identity and Access Management

Compared 14% of the time

Salesforce Identity vs SAP Customer Identity and Access Management

Compared 14% of the time

More SAP Customer Identity and Access Management Competitors

Product Reports

Buyer's Guide

Ping Identity Platform

March 2026

Download Ping Identity Platform product report

Buyer's Guide

Customer Identity and Access Management (CIAM)

February 2026

SAP Customer Identity and Access Management report

Download SAP Customer Identity and Access Management product report

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

No data available

Overview

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Information Not Available

Buyer's Guide

Ping Identity Platform vs. SAP Customer Identity and Access Management

March 2026

Free Report: Ping Identity Platform vs. SAP Customer Identity and Access Management

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